Current Vacancies

 

CY15330-Customer Contact Centre Agent

Customer Contact Centre Agent Our Company is growing and looking to find dynamic and motivated candidates to join our Call Centre in Larnaca. If you wish to join us and...

Customer Contact Centre Agent

Our Company is growing and looking to find dynamic and motivated candidates to join our Call Centre in Larnaca.

If you wish to join us and you believe that you are a suitable candidate based on the requirements below, submit your application at the latest by Monday, 08 April 2024.

Main Duties and Responsibilities:

  • Respond to customers’ queries with the aim of a first-time resolution and within the agreed response time
  • Perform ticketing and reservation transactions and other related duties
  • Manage and resolve customer complaints
  • Follow up customer calls where necessary
  • Route calls to an appropriate resource
  • Ensure the best customer service experience is given to all customers
  • Promote the products and services of the airline
  • Handle customers across different platforms, including Telephony, Social Media, Website and Email
  • Achieve set KPIs whilst maintaining excellent quality
  • Upsell products and services to customers
  • Place outbound calls to customers to promote new products and services
  • Ensure call records are properly stored and organized in a call center database
  • Oversee the timely management of outgoing calls

Qualifications:

  • A minimum of 1 year of experience in the Aviation Industry, Call Centre or other Customer Service-related field will be considered an advantage
  • College / University degree will be considered an advantage
  • Airline reservation system or any GDS knowledge will be considered an advantage
  • Excellent verbal and written communication skills in Greek and English. Knowledge of Russian, French and Italian languages will be considered an advantage
  • Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching, and closing)
  • Advanced computer skills
  • Strong team working ability
  • Flexibility and ability to adapt quickly to changing priorities
  • Ambitious and willing to accept new challenges
  • No military service obligations (in the case of male applicants)
  • EU citizenship is a must
  • Willingness and flexibility to work on a shift basis

You may submit your application through our website or send your CV to careers@cyprusairways.com with reference number CY15330-Customer Contact Centre Agent. Due to a large number of applications only short-listed candidates will be called for a personal interview. 



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    CY16103 - Ground Operations Supervisor

    Ground Operations Supervisor Our Company is looking for a dynamic and motivated candidate to join our Ground Operations Department at Larnaca Airport. If you wish to join...

    Ground Operations Supervisor

    Our Company is looking for a dynamic and motivated candidate to join our Ground Operations Department at Larnaca Airport. If you wish to join us and you believe that you are a suitable candidate based on the requirements below submit your application the latest by 31 March 2024.  

    Duties and Responsibilities:

    • Supervise ground handling activities at Larnaca airport (to include Passenger, Baggage, Cargo and Ramp handling), to ensure they are conducted in a manner that meets the company’s standards, operational safety and security requirements;
    • Supervise aircraft fueling, loading, unloading, stowing, pick-up and delivery of baggage and freight;
    • Supervise aircraft cleaning;
    • Monitor weight and balance functions;
    • Provide assistance and information to Cyprus Airways customers;
    • Supervise Lost and Found activities and handling of mishandled baggage;
    • Provide quick and effective solutions in case of operational irregularities;
    • Assist passengers during delays or disruptions in line with Company policy;
    • Assist the Management with the handling of customer service issues, by investigating and reporting back to customer services in HQ.
    • Any other duty assigned by the Ground Operations Manager

    Qualifications

    • Preferably a University Degree or Diploma or other equivalent qualification in an appropriate subject;
    • A minimum of 1-year experience in Ground Handling or Airport Operations - experience in Load Control functions will be considered as an advantage;
    • Excellent knowledge of both Greek and English;
    • Must be an excellent team player;
    • Demonstrating dedication, high sense of responsibility, making real-time decisions, and managing multiple priorities;
    • Acting properly without supervision;
    • Must have strong personality, integrity, sound judgment, initiative, self-motivation, loyalty, and commitment to the organisation;
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedural manuals;
    • Ability to work well under pressure;
    • Must be able to obtain & maintain required Airport identification/security passes; 
    • Ability to work in all kinds of weather;
    • Possess/maintain a valid driver license;
    • Good communication and customer service skills;
    • Computer Literate;
    • Military service obligations served (for male only);
    • Ability to work on shifts including evenings, weekends and holidays;

    How to apply:

    Candidates who are interested in the above-mentioned position can complete the online application form with reference CY16103-Ground Operations Supervisor the latest by 31 March 2024, or send their cv to careers@cyprusairways.com. Only shortlisted candidates will be invited for a personal interview.



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