Areed
Customer Contact Centre Agent
Our Company is growing and looking to find dynamic and motivated candidates to join our Call Centre in Larnaca.
If you wish to join us and you believe that you are a suitable candidate based on the requirements below, submit your application at the latest by Monday, 08 April 2024.
Main Duties and Responsibilities:
- Respond to customers’ queries with the aim of a first-time resolution and within the agreed response time
- Perform ticketing and reservation transactions and other related duties
- Manage and resolve customer complaints
- Follow up customer calls where necessary
- Route calls to an appropriate resource
- Ensure the best customer service experience is given to all customers
- Promote the products and services of the airline
- Handle customers across different platforms, including Telephony, Social Media, Website and Email
- Achieve set KPIs whilst maintaining excellent quality
- Upsell products and services to customers
- Place outbound calls to customers to promote new products and services
- Ensure call records are properly stored and organized in a call center database
- Oversee the timely management of outgoing calls
Qualifications:
- A minimum of 1 year of experience in the Aviation Industry, Call Centre or other Customer Service-related field will be considered an advantage
- College / University degree will be considered an advantage
- Airline reservation system or any GDS knowledge will be considered an advantage
- Excellent verbal and written communication skills in Greek and English. Knowledge of Russian, French and Italian languages will be considered an advantage
- Excellent customer service skills (including questioning, probing, listening, establishing rapport, matching, and closing)
- Advanced computer skills
- Strong team working ability
- Flexibility and ability to adapt quickly to changing priorities
- Ambitious and willing to accept new challenges
- No military service obligations (in the case of male applicants)
- EU citizenship is a must
- Willingness and flexibility to work on a shift basis
You may submit your application through our website or send your CV to careers@cyprusairways.com with reference number CY15330-Customer Contact Centre Agent. Due to a large number of applications only short-listed candidates will be called for a personal interview.
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