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Central Reservations Manager
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Full - Time
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Cyprus, Limassol
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Wavemaker Hospitality is a dynamic collection of hotel brands across the Mediterranean. With 45 years of expertise, 50+ hotels, and 500,000+ guests each season, our portfolio includes Atlantica Hotels & Resorts, Mare Resorts, Aphrodite Hills Resort, and our newly introduced APHI Resorts and AMOH, a Luxury Collection Resort, Rhodes.
We’re seeking a strategic, passionate, and relationship‑driven Central Reservations Manager (CRM) (Limassol Hotels)
Position Overview
The Central Reservations Manager is responsible for leading and coordinating the reservations function across three hotel properties in Limassol. The role ensures the maximization of revenue, strong conversion of enquiries, consistency in procedures, and high-quality service delivery across all reservation teams. The position manages relationships with travel agents, tour operators, group partners, and individual clients, while also supporting commercial strategy through pricing, inventory control, forecasting, and reporting. The role requires a strong leader with sound judgement, problem-solving ability, and commercial awareness.
Key Responsibilities
1. Leadership & Team Management
- Lead, manage, and support the Central reservations teams, all located in the same location as the CRM.
- Ensure appropriate staffing levels for all hotels ensuring a 7/7 Reservation management presence and update.
- Provide daily guidance, coaching, and performance feedback to reservation team members.
- Foster a culture of accountability, collaboration, and high service standards.
- Identify training needs and support the development of team members.
2. Reservations Operations
- Oversee the end-to-end reservations process for all three hotels, following the company’s systems, policies and directives.
- Ensure accurate handling of individual, group, and corporate bookings.
- Maintain consistency in procedures, standards, and communication across all properties.
- Handle complex reservations, escalations, and guest or partner complaints when required.
- Act as the final decision-maker for difficult operational or commercial situations.
3. Commercial & Revenue Support
- Work closely with Revenue Management and Sales team to optimize room availability and pricing.
- Monitor booking pace, pick-up, and trends across all hotels. Communicate weekly Report on all agreed KPI’s.
- Support promotional offers and packages in coordination with Commercial teams.
- Maximize conversion rates of direct enquiries into confirmed business.
- Support strategies for peak, shoulder, and low seasons.
4. Group, Agent & Partner Management
- Manage operational/reservation relationships with key travel agents, tour operators, and group partners.
- Ensure professional and timely communication with all external partners.
- Handle group quotations, negotiations, and confirmations in collaboration with Sales.
- Monitor performance of key partners and provide insights to the Commercial team.
5. Systems & Accuracy
- Ensure correct usage of PMS, CRM, channel managers, and booking platforms across all teams. Work closely with the Dynamic Sales Team to align all efforts and share strategy and focus.
- Monitor accuracy of data entry, rates, availability, and booking details.
- Ensure that SOPs are followed and continuously improved.
- Produce regular reports on reservations performance, , and trends and follow the local market.
6. Coordination Between Hotels
- Act as the central point of coordination between the three hotels for reservations activity. Hotels shall still be responsible to operate all Front Office activities. CRM shall be responsible to ensure that the hotel are 100% updated properly and in a reliable manner.
- Ensure smooth collaboration between hotels, especially during high occupancy periods, in maximing the Group’s total capacity in Limassol
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Profile & Requirements
Experience & Knowledge
- Proven experience in Reservations Management within the hospitality industry.
- Experience managing multiple properties or centralized reservations structure is highly desirable.
- Strong understanding of distribution channels
- Experience working with PMS, CRM, channel managers, preferably worked previously with Protel and PrimalRes, and booking platforms.
Skills & Competencies
- Strong leadership presence with the ability to manage and motivate teams.
- Excellent communication and interpersonal skills.
- Strong decision-maker with the ability to handle pressure and resolve complex issues.
- Highly organized with strong attention to detail.
- Commercial mindset with understanding of revenue and business impact.
- Proactive problem-solver with a hands-on approach.
We Offer
· Competitive salary package
· Opportunity to play a strategic role in a growing hospitality group
· Professional and collaborative working environment
· Career development and long-term prospects
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F&B Manager - East Coast Cyprus
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Full - Time
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Cyprus, Ayia Napa
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Wavemaker Hospitality is a dynamic collection of hotel brands located across the Mediterranean. With a focus on excellence, growth and innovation. A legacy of 45 years of expertise in the hospitality industry, over 50 hotels, more than 500,000 guests per season and a rich portfolio including the renowned Atlantica Hotels & Resorts, Mare Resorts, Aphrodite Hills Resort and the newly introduced APHI RESORTS and AMOH, a Luxury Collection Resort, Rhodes. Upholding these high standards, we are looking for passionate professionals, driven by a desire of growth and success.
Location: Ayia Napa, Cyprus Portfolio: 10 All-Inclusive, Lifestyle & Resort Hotels – East Coast Cyprus Reporting to: Deputy Group Operations Manager East Cyprus
Role Overview
We are seeking a dynamic, commercially driven, and hands-on Food & Beverage Manager to oversee and coordinate F&B operations across a portfolio of all-inclusive, lifestyle, and resort hotels on the East Coast of Cyprus.
The role focuses on high-volume operations, guest experience consistency, concept execution, people development, and financial performance. Working closely with hotel teams, the role ensures that company standards, KPIs, and SOPs are effectively implemented across all properties while driving continuous improvement and revenue growth.
Key Responsibilities
F&B Operations & Group Support
- Oversee and support Food & Beverage operations across multiple all-inclusive and lifestyle resort properties
- Actively support hotel-level F&B teams to ensure operational consistency and service excellence
- Ensure seamless guest flow, service standards, and quality delivery during peak periods
- Support outlet concepts aligned with brand positioning and guest demographics
- Provide operational support where required across the hotels
Guest Experience & Concept Execution
- Ensure F&B experiences meet lifestyle and resort brand expectations
- Support menu rollouts, themed events, pop-ups, and seasonal activations
- Collaborate with entertainment and operations teams to enhance the overall guest journey
- Drive guest satisfaction, online reputation performance, and repeat business
Commercial Performance & Extra Local Sales
- Drive revenue optimization within all-inclusive frameworks
- Strong focus on developing and increasing EXTRA local sales (upselling, external guests, events, experiences)
- Support menu engineering, pricing strategies, and promotional activities
- Control food and beverage costs, wastage, yield, and operational efficiencies
- Oversee purchasing practices, supplier performance, and inventory control
KPIs & Performance Monitoring
- Continuously monitor and follow up on all F&B KPIs (financial and qualitative)
- Analyze performance trends and implement corrective actions when needed
- Ensure consistency of reporting and performance tracking across all hotels
People Development, Training & Onboarding
- Lead, coach, and support F&B Managers and supervisory teams across the hotels
- Support recruitment, onboarding, and seasonal staffing processes
- Actively contribute to the training and onboarding of teams to ensure that company standards and SOPs (once finalized) are fully implemented
- Promote a strong performance culture focused on accountability, engagement, and development
Compliance & Quality
- Ensure full compliance with HACCP, hygiene, and health & safety standards
- Conduct regular operational audits, quality checks, and performance reviews
- Ensure consistency of standards across all properties
Group Coordination & Development
- Act as the key F&B liaison between hotel operations and Group Management
- Support new hotel openings, renovations, and repositioning projects
- Contribute to the development of new F&B concepts aligned with lifestyle and resort trends
- Support the implementation of SOPs across all Atlantica branded properties in Ayia Napa
Candidate Profile
- Proven experience in all-inclusive, lifestyle, or resort hotel F&B operations
- Strong background in high-volume, multi-outlet environments
- Commercial mindset with strong financial acumen and cost-control expertise
- Experience in KPI monitoring and performance management
- Hands-on leadership style with strong on-the-floor presence
- Experience in training, coaching, and team development
- Ability to manage across multiple properties in a fast-paced seasonal environment
- Fluent in English (Greek is an advantage)
- Based in or willing to relocate to Ayia Napa / East Coast Cyprus
What We Offer
- Group-level leadership role across a diverse hotel portfolio
- Competitive salary package based on experience
- Exposure to large-scale all-inclusive and lifestyle hospitality operations
- Long-term career development within a growing hospitality group
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Front Office Supervisor
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Information and telecommunications
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Rhodes
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Don’t ride the wave. Be the one who starts it.
Atlantica Hotels & Resorts, a member of Wavemaker Hospitality, is the Group’s largest hotel brand in Greece and Cyprus, managing over 40 properties across 10 destinations. With more than 45 years of experience, Atlantica Hotels & Resorts is a prime example of innovation, offering a dynamic work environment. For the 2026 season, we seek an experienced and talented individual to join the award-winning Atlantica Dreams Resort 5* Hotel in Rhodes Island as an Front Office Supervisor.
A Front Office Supervisor plays a key role in hotel operations by coordinating the front desk team during a shift and ensuring excellent guest service.
Key Responsibilities
- Supervise daily operations and leading the team of the Front Office.
- Oversee Front Office procedures, guest correspondence, and daily checklists.
- Deliver exceptional guest service, handle complaints with professionalism, and ensure service recovery aligns with brand standards.
- Collaborate with other departments and management to optimize performance, efficiency, and guest satisfaction.
- Comply with all H&S rules, hotel policies, SOPs, and Brand Standards.
Education & Experience:
- Degree or diploma in Hospitality Management or related field preferred.
- Minimum 2–3 years of Front Office experience in a luxury hotel or resort
- Prior supervisory or team-leading experience preferred.
Skills & Competencies:
- Strong leadership and interpersonal skills
- Exceptional guest service mindset with attention to detail
- Excellent communication skills in English; additional languages are an advantage.
- Proficiency in PMS systems (Protel preferred) and Microsoft Office
- Ability to work flexible shifts, including nights, weekends, and holidays
- Calm, professional under pressure
Benefits
- Accommodation (if necessary) and board.
- Social insurance and other benefits according to Greek legislation.
- Opportunities to participate in professional training and development programs.
- Work in a multicultural and dynamic environment.
- Excellent career advancement opportunities within the organization.
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Συντηρητής Υδραυλικός
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Full - Time
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Kos, Rhodes
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Τα ξενοδοχεία Atlantica Hotels & Resorts μέλος του ομίλου Wavemaker Hospitality, αναζητούν εξειδικευμένους επαγγελματίες Υδραυλικούς που επιθυμούν να αναπτύξουν την καριέρα τους σε ένα δυναμικό περιβάλλον πολυτελούς φιλοξενίας με άμεση εργοδότηση.
Υδραυλικός βάρδιας
- Διορθώνει υδραυλικά προβλήματα.
- Ελέγχει σχέδια, οικοδομικούς κανονισμούς και προδιαγραφές.
- Εγκαθιστά και συντηρεί συναρμογές σωληνώσεων, εξαρτήματα, βαλβίδες, συσκευές και είδη υγιεινής.
- Εκτελεί διάφορες μικροεπισκευές.
- Πραγματοποιεί προληπτική συντήρηση σε εργαλεία και εξοπλισμό.
- Oλοκληρώνει την απαιτούμενη εκπαίδευση και τις πιστοποιήσεις ασφάλειας.
Προσόντα
- Προϋπηρεσία σε αντίστοιχη θέση
- Τεχνική ή επαγγελματική εκπαίδευση στη συντήρηση ή σε σχετικό τομέα.
- Επιθυμητή γνώση Αγγλικών
Προσφέρουμε
- Ανταγωνιστικό πακέτο αποδοχών
- Επαγγελματικό περιβάλλον
- Διαμονή – μεταφορά (για κατοίκους εκτός νησιών)
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Executive Chef
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Full - Time
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Cyprus, Ayia Napa
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Wavemaker Hospitality is a dynamic collection of hotel brands located across the Mediterranean. With a focus on excellence, growth and innovation. A legacy of 45 years of expertise in the hospitality industry, over 50 hotels, more than 500,000 guests per season and a rich portfolio including the renowned Atlantica Hotels & Resorts, Mare Resorts, Aphrodite Hills Resort and the newly introduced APHI RESORTS and AMOH, a Luxury Collection Resort, Rhodes. Upholding these high standards, we are looking for passionate professionals, driven by a desire of growth and success.
For the 2026 season, we seek an experienced and talented individual to join us as an Executive Chef in Ayia Napa, Cyprus.
REPORTS TO: EXECUTIVE CHEF
DUTY-TASKS
- Delegating tasks to Sous Chef, and Prep Cooks.
- Coordinating with the team smoothly during all the meal preparation and services.
- Planning the food menus as per the seasonal availabilities.
- Monitoring the quality and quantity of food served to the guests.
- Managing the kitchen budget.
- Resolving customer's complaints and issues professionally.
- Staying updated with the new trends in the food industry.
KNOWLEDGE-SKILLS
- Minimum of 10 years’ experience in the sector, including a minimum of 2 years as a Chef De Cuisine or Head Chef in an international 5* hotel chain
- Ability to speak, write and converse freely in both Greek and English
- Good hygiene knowledge and HACCP Standards
- Ability to manage the budget to ensure profitability.
- PC skills
- A culinary degree 10 YEARS
Benefits
- Competitive salary and other benefits
- Advanced opportunities for professional growth
- Accommodation (if necessary) and board
- Participation in educational programs
- Diverse and multicultural environments
- Professional skills development
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Front Οffice Μanager
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Full - Time
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Rhodes
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Don’t ride the wave. Be the one who starts it.
Atlantica Hotels & Resorts, a member of Wavemaker Hospitality, is the Group’s largest hotel brand in Greece and Cyprus, managing over 40 properties across 10 destinations. With more than 45 years of experience, Atlantica Hotels & Resorts is a prime example of innovation, offering a dynamic work environment. For the 2026 season, we seek an experienced and talented individual as a Front Office Manager in the island of Rhodes, for the Atlantica Dreams Resort 5*.
A Front Office Manager is crucial in creating a positive and efficient guest experience. Effective communication, leadership skills, and attention to detail are essential for success in this role.
Responsibilities
- Lead and manage the front office team, including receptionists, concierge, and other support staff.
- Provide training and ongoing support to ensure staff is well-prepared for their roles.
- Coordinate with other departments to manage room availability and optimize occupancy rates.
- Monitor front desk operations to guarantee proper staffing and coverage.
- Oversee billing processes, ensuring accuracy and compliance with financial policies.
- Keep staff updated on industry trends, service standards, and company policies.
- Conduct regular inspections to ensure the front desk's cleanliness, organization, and professionalism.
Requirements
- Bachelor's degree in hospitality management, business administration, or related field.
- Minimum of 3 years of experience in a management or supervisory role of a similar position
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.
- Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions
- Knowledge of hospitality industry best practices, including customer service and guest experience.
- Fluent in English, additional languages a plus.
Benefits
- Competitive salary and other benefits (as per local legislation)
- Advanced opportunities for professional growth
- Accommodation (if necessary) and board
- Participation in educational programs
- Diverse and multicultural environments
- Professional skills development
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Guest Experience Agent
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Full - Time
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Rhodes
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Don’t ride the wave. Be the one who starts it.
Atlantica Hotels & Resorts, a member of Wavemaker Hospitality, is the Group’s largest hotel brand in Greece and Cyprus, managing over 40 properties across 10 destinations. With more than 45 years of experience, Atlantica Hotels & Resorts is a prime example of innovation, offering a dynamic work environment. For the 2026 season, we seek experienced and talented individuals to join the award-winning Atlantica Imperial 5* Hotel in Rhodes Island as a Guest Experience Agent.
As a Guest Relations Agent, you will be responsible for providing exceptional customer service to hotel guests, addressing their needs and ensuring a positive experience throughout their stay. You will serve as a liaison between guests and various hotel departments to fulfil requests and resolve issues promptly.
Responsibilities
- Welcome guests upon arrival, assist with the check-in process and provide information about hotel services and amenities.
- Work closely with other departments to ensure seamless coordination in handling reservations.
- Address and resolve any concerns or complaints promptly and effectively.
- Act as a liaison between guests and other departments to ensure prompt resolution of problems.
- Respond to guest inquiries, requests, and concerns professionally and courteously.
- Anticipate and fulfil guest needs to enhance their overall experience.
- Monitor guest feedback and reviews, respond to guest comments and take proactive steps to address and eliminate potential issues.
- Maintain clear and open communication with other hotel departments to ensure seamless guest experiences.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Handle emergencies or crises, ensuring the safety and well-being of guests.
- Ensure compliance with all company policies and procedures, including health and safety regulations, data protection, and security procedures.
Requirements
- Bachelor's degree in hospitality or business administration, or related field.
- Previous experience in a guest service or front desk role is desirable.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.
- Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions
- Knowledge of hospitality industry best practices, including customer service and guest experience.
- Fluent in English & German; additional languages a plus.
- Familiarity with hotel reservation systems.
Benefits
- Competitive salary and other benefits (as per local legislation)
- Advanced opportunities for professional growth
- Accommodation (if necessary) and board
- Participation in educational programs
- Diverse and multicultural environments
- Professional skills development
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Assistant F&B Manager
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Full - Time
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Chania
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Don’t ride the wave. Be the one who starts it.
Atlantica Hotels & Resorts, a member of Wavemaker Hospitality, is the Group’s largest hotel brand in Greece and Cyprus, managing over 40 properties across 10 destinations. With more than 45 years of experience, Atlantica Hotels & Resorts is a prime example of innovation, offering a dynamic work environment. For the 2026 season, we seek an experienced and talented individual to join the award-winning Atlantica Kalliston 5* Hotel in Chania, Crete Island as an Assistant F&B Manager.
Responsibilities
- Assist in the day-to-day management of food and beverage operations, ensuring smooth and efficient service delivery.
- Oversee the implementation of operational procedures, including inventory management, order processing, and quality control.
- Contribute to maintaining high standards of customer service, addressing customer inquiries and concerns in a professional and timely manner.
- Contribute to the maintenance of a high level of cleanliness and hygiene in both the kitchen and dining areas.
- Collaborate with the Food and Beverage Manager on financial analysis and reporting related to F&B operations.
- Stay abreast of industry trends and customer preferences to keep our offerings fresh and exciting.
- Lead by example, setting the standard for impeccable service. Work closely with the front-of-house team to create a seamless and memorable dining experience for our guests.
- Lead the menu costings in cooperation with the F&B manager and the Executive Chef.
- Conducting regular stock takes to ensure inventory accuracy and control.
- Assisting with Food & Beverage (F&B) results analysis to monitor costs and profitability.
- Supporting the setup and maintenance of the Point of Sale (POS) system, ensuring accurate configuration and reporting.
Requirements
- Bachelor's degree in hospitality management or related field
- 3 years of experience as an F&B Assistant or similar role
- Extensive knowledge of food and beverage service, including industry trends and best practices
- Strong leadership, communication, and interpersonal skills
- Ability to work under pressure and handle multiple tasks simultaneously
- Excellent organizational and time management skills, with the ability to prioritize tasks effectively
- Proficient in English with an excellent command of the language
- Proficient knowledge of MS Office
Benefits
- Competitive salary and other benefits (as per local legislation)
- Advanced opportunities for professional growth
- Accommodation (if necessary) and board
- Participation in educational programs
- Diverse and multicultural environments
- Professional skills development
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Cook A | Asian a la carte
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Full - Time
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Rhodes
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Wavemaker Hospitality, the leading hotel company in Cyprus and Greece, is looking for experienced and talented individuals as Asian a la carte Cook A' to join the Atlantica awarded winning 5* hotels in Rhodes island for the summer season 2026.
Responsibilities
- Prepare and cook a variety of dishes following specified recipes and portion sizes.
- Ensure the kitchen is clean and organized, and that food safety standards are maintained.
- Work closely with the culinary team to ensure a smooth workflow
- Bring creativity to the kitchen by suggesting new dishes or improvements to existing ones
- Assist with the training and development of junior kitchen staff. Guide to enhance their skills, ensuring a cohesive and high-performing workforce.
- Stay abreast of industry trends and customer preferences to keep our offerings fresh and exciting.
- Follow health and safety regulations and guidelines for food preparation and handling
Requirements
- Culinary diploma
- 2+ years of experience as a Cook A' in a relevant fine dining restaurant
- In-depth knowledge of various cooking techniques and ingredients
- Strong leadership, communication, and interpersonal skills
- Ability to work under pressure and handle multiple tasks simultaneously
- Excellent organizational and time management skills, with the ability to prioritize tasks effectively
- Knowledge of food safety and sanitation regulations
Benefits
- Competitive salary and other benefits (as per local legislation)
- Advanced opportunities for professional growth
- Accommodation (if necessary) and board
- Participation in educational programs
- Diverse and multicultural environments
- Professional skills development
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AMOH, a Luxury Collection Resort, Rhodes | Chef De Partie
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Full - Time
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Rhodes
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AMOH, a Luxury Collection Resort, Rhodes by Marriott International, operated by Wavemaker Hospitality, a Group with 45 years of expertise in hospitality and a rich portfolio of brands with over 50 hotels, is a luxurious, rare, and captivating gem in one of the most extraordinary places in the world. A mythical resort on a private peninsula near the ancient town of Lindos in Rhodes. In this place shaped by myths and history, we are seeking individuals with a passion for growth.
Become part of our dynamic team, contributing to the creation of refined experiences through authentic hospitality, the promotion of cultural heritage and the love for gastronomy.
POSITION TITLE: CHEF DE PARTIE FINE DINNING RESTAURANT
REPORTS TO: SOUS CHEF
DUTIES:
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Follows all company policy procedures regarding the preparation, receipt, storage, and handling of food. Carries out quality control of raw materials and specifications.
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Full knowledge of the menu, station recipes, production methods, and their presentation according to the company’s brand standards.
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Problem-solving and handling special customer requests. Knowledge and adherence to meal-preparation procedures for allergies and dietary needs.
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Ability to complete responsibilities consistently within the timeframes set for achieving the department’s goals.
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Organizes, guides, and distributes tasks to the team according to daily needs.
REQUIREMENTS:
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Good knowledge of Greek and English, both written and spoken.
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Knowledge of raw materials, recipes, and recipe presentation.
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Ability to identify allergens in raw materials and recipes.
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Proper operation and handling of kitchen equipment and machinery.
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Knowledge and completion of HACCP forms, and familiarity with the ISO 22000 system.
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Communication skills and ability to guide the team.
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Ability to manage storage, inventory, and ordering.
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Cooking skills: all basic techniques of hot and cold kitchen.
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Culinary school diploma.
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2 years of experience in the position of Chef de Partie. A Marriott experience will be considered an advantage.
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