Areed
The primary purpose of this role is to provide support to the Operations department to guarantee the effective performance of all safety policies within the range of the Operations department as well as assist and develop ongoing and future projects.
Main Duties
· Following the assigned manager’s instructions and assisting with any projects in relation to the Operations department.
· Carry out inspections on board buses as mystery shopper and provide constructive feedback on network, infrastructure and driver behavior
· Investigate customer complaints and provide an answer based on the data gathered
· Implement and keep track of network changes in the different systems
· Assist in driver communication through notices and other means
· Assisting with any other technical reports for the Operations Managers, Operations Director or any other person they might designate.
· Following and promoting the company’s health and safety policies and regulations.
· Carrying out any other ad-hoc duties allocated by the Manager or Operations Director.
Education / Qualifications:
Experience
· Previous transport experience will be an asset
Core Competences
- Attention to detail
- Flexibility
- Teamwork
- Problem Analysis
- KPI tracking and operational reporting
- Data analysis
- Microsoft Office Proficiency (Excel Advanced & Formulas)
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