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Finance Assistant


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Customer Care Team Leader
Primary Purpose:   The primary purpose of this role is to oversee the daily running of the contact center team. Main Duties:   Handling of customers’ calls/messages/q...

Primary Purpose:  

The primary purpose of this role is to oversee the daily running of the contact center team.

Main Duties:  

  • Handling of customers’ calls/messages/queries via different channels when required
  • Dealing with complaints and executive complaints – Ministry/PA/Managing Director/ TM when required
  • Coaching and development of Customer Care agents
  • Monthly calls and emails grading (quality checks)
  • Speed coaching
  • Checking and approving of alert back-end system
  • Preparing shift rosters for the customer care agents
  • Managing leave, absenteeism, and break times of the team
  • Handling of agents` issues and problem solving
  • Working on a shift basis
  • Any other duties related to the job position that may be required depending on the exigencies of the business at the time.

 

Education/Qualifications:

• Ordinary level of education in Maltese and English, and preferably in Mathematics

Experience:

• 1 year` work experience as a Customer Care Agent at MPT will be preferred

Core Competences:

  • Self-confidence
  • Developing others
  • Managing others
  • Attention to Detail
  • Problem analysis
  • Self-motivation
  • Proficient use of MS applications
  • Coaching, time-management, organisational and development skills
  • Think outside the box and go the extra mile for the customer
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Sales Agent
The primary purpose of this role is t o maximize the opportunity of sales, provide a good service to customers and suggest ways for improvement in sales.    M...

The primary purpose of this role is to maximize the opportunity of sales, provide a good service to customers and suggest ways for improvement in sales. 

 

Main Duties:   

  • Keeping up-to-date with products and services offered
  • Selling all available fares and crediting top ups from the various sales outlets with focus on upselling specific products/services as directed by the company
  • Handling cash, top ups, and sales of travel cards
  • Closing out sales at the end of each working shift according to current reconciliation procedures
  • Ensuring adequate levels of own cards stock and submitting accurate periodical reports as may be required from time to time
  • Dealing with customer queries in a professional manner to enhance customer satisfaction 
  • Utilizing company uniform in a clean and maintained manner together with personal hygiene to enhance a positive image
  • Any other duties related to the job position that may be required depending on the exigencies of the business at the time. 

 

 

Education / Qualifications

  • Ordinary level of education in Mathematics
  • Proficiency in verbal and written communication in English, and preferably Maltese.

 

Experience

  • Preferably one-year previous work experience in a sale related position.

 

Competences

  • Sociability
  • Persuasiveness
  • Customer focus
  • Organized and ability to achieve sales results 
  • Ability to work alone and remain self-motivated to meet targets 
  • Problem solving skills
 
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Office Attendant
Primary Purpose:     The primary purpose of this role is to handle cleaning of company premises and to ensure that it is kept in orderly conditions. ...

Primary Purpose:  

 

The primary purpose of this role is to handle cleaning of company premises and to ensure that it is kept in orderly conditions.

 

Main Duties:  

 

  • Cleaning of work spaces, common areas, offices, hallways, rest rooms, and any other areas as per cleaning schedule 
  • Emptying of trash bins and ensuring that the garbage bags are appropriately separated into recyclable and non-recyclable bins
  • Ensuring adequate stock levels are maintained, including cleaning supplies, refreshments, and any other items which may be required
  • Responsible for reporting repairs and replacements encountered when executing daily tasks
  • Assisting other departments when needed to ensure optimum service to visitors
  • Any other duties related to the job position that may be required depending on the exigencies of the business at the time. 
 

 

Education / Qualifications:

 

  • School leaving certificate
 

 

Experience:

 

  • Previous experience in a similar position will be an asset

 

Core Competences:

 
  • Attention to Detail
  • Flexibility
  • Sociability
  • Written and Oral Communication
  • Knowledge of health and safety standards and the ability to handle cleaning chemicals safely
  • Ability to work in a team as well as on own initiative

 
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