POSITION SUMMARY
A vacancy has arisen for a Senior Credit Controller. The successful candidate will be responsible primarily for managing the Debts of our business.
Reporting to the Production Financial Controller this position is responsible for building and maintaining strong relationships with clients to ensure the smooth running of our receivables.
KEY RESPONSIBILITIES
- Taking a proactive role in managing and systematically collecting debts of company debtors to ensure a reduction in debtors DSO.
- Responsible for the dunning process, including sending reminders to customers about their overdue balances via emails, phone calls, or through other channels.
- Taking notes of communication with clients, including agreed payment plans and calendar reminders.
- Evaluating new credit requests and reviewing customers credit rankings with credit institutions in line with approved company policies
- Ensuring timely payments from customers
- Negotiating repayment plans
- Responding to relevant client enquiries
- Checking and posting of receipts to accounting systems
- Preparation of client status reports and all relevant information as required for eventual presentation to management
- To periodically review current company credit policies and procedures, and come up with proposals and suggested improvements
- Ensuring credit and collection policies and procedures are followed throughout the organisation
- Managing customer accounts in line with company policies while at the same time liaising with internal personnel, including the sales team
- Liaise with the internal legal department to initiate and follow up on legal actions against customers with overdue balances
- Periodical updates to the Management Team about progress registered / issues that could crop up from time to time.
EDUCATION & EXPERIENCE REQUIRED
- Previous experience in a credit control environment is a must.
- Experience in legal proceedings will be considered as an asset.
- The candidate would ideally be in possession of a diploma in Credit Management or an Accountancy Degree.
COMPETENCIES
- Good negotiation skills.
- Outstanding attention to detail with the ability to contribute to formulation/review contracts of supply with our debtors.
- Understand current setoffs and propose new ones as a means of protecting sales whilst collecting debts within a reasonable timeframe.
- Accurate, efficient, and organised with the ability to prioritise tasks.
- Proficiency in Mathematics ideally with a good accounting background.
- Ability to maintain strong relationships with external clients and internal colleagues.
- Professional, confident and diplomatic when liaising with clients and internal colleagues.
- Hands-on with can-do attitude.
- Analytical skills, with attention to detail.
- Problem-solving and decision-making skills.
- Excellent Microsoft Excel knowledge
- Business acumen
PHYSICAL REQUIREMENTS / WORKING CONDITIONS
- Working hours are those associated with full-time employment and office-based.