Role Name: Application Support Officer.
Reporting lines: ERP Specialist.
Position Summary: The Application Support Officer will primarily support and maintain the Group's Microsoft D365 Business Central ERP system. The Role extends to the configuration, testing and support of software packages ancillary to ERP. The remit of the role encompasses on-going Systems Monitoring, Upkeep (e.g. Alerting, Workflows and Upgrades) as well as responding the User tickets in a timely and professional manner, in support of the Group’s Digital Strategy.
Key Responsibilities:
Application Support
· Act as a first line of support to User Application support requests, escalating to Second Line when necessary.
· Oversee the Application Support tickets and Vendor responses.
· Ensure Application support operates within the established Service levels.
Application Administration
· Monitor Application/s health (including Interfaces). Log and investigate / escalate potential issues before they materialize.
· Assist the ERP Specialist plan and implement Vendor Application Fixes/Upgrades.
· Safeguard Information Confidentiality, Integrity as well as Availability, through adequate controls and procedures e.g. User recertifications and Data Cleanups.
· Assist / Conduct User awareness Training related to Application usage.
Projects/Changes
· Understand Business needs and translate into functional requirements (ERP and/or Ancillary plug-ins).
· Assist/Document UAT Cases / Plans with SME Oversight.
· Assist/Compile Standard Operating Procedures before Go-live.
· Work within a Virtual Team towards agreed deadlines.
Data
· Import/Export Data from the respective systems (Applications).
· Basic Report writing using Jet Reports or Microsoft Power BI.
· Ensure Data is shared and stored securely.
Education:
· 1 Year - D365 Business Central Support or hands-on User experience. (Must Have)
· Working knowledge of Ls Retail. (Nice to have)
· Report writing experience using Microsoft Power BI. (Nice to have)
· Finance / Accounting background. (Nice to have)
· IT Experience (Nice to have)
Working Conditions:
· Monday to Friday (Weekends on an exceptional basis)
· Hybrid OR Remote
· 20hrs Key time or Contract basis
· Offices in Ta' Qali, Malta.