Location: Limassol, Cyprus RIOMAR SERVICES LIMITED is looking to recruit an energetic and enthusiastic Customer Support Officer to join their team in Limassol. ...

Location: Limassol, Cyprus

 

RIOMAR SERVICES LIMITED is looking to recruit an energetic and enthusiastic Customer Support Officer to join their team in Limassol.

 

Responsibilities:

• Manage and respond to customer inquiries.
• Handle relevant requests from the quotation stage up until the invoicing stage.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Follow communication procedures, guidelines, and policies.
• Keep records of customer interactions, process customer accounts and file documents.

 

Qualifications:

• BSc in Shipping, Maritime Studies, or any other related field.
• Experience in a similar position or in customer service will be considered as an advantage.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Computer literacy, Proficient in Microsoft Office Suite (excel).
• Fluency in Greek & English.

Location: Limassol, Cyprus   HSS Marine Safety Services Ltd invites applications for the position of Customer Support Officer . The successful candidate will join a dyn...

Location: Limassol, Cyprus

 

HSS Marine Safety Services Ltd invites applications for the position of Customer Support Officer. The successful candidate will join a dynamic team and contribute to the efficient coordination of customer service operations.

 

Responsibilities:

• Receiving customer enquiries via electronic channels
• Coordinating with the company's service engineers on job allocation and all arrangements relating to travel, attendance, and submission of service reports
• Creating and maintaining manual filing systems for customer sales cases and other relevant  paperwork
• Identifying approved service stations online via manufacturer and/or IACS member classification society websites
• Assisting in tracking open projects and bulk orders to ensure they progress on schedule
• Handling requests for readiness, despatch, freight tracking, documentation, legislation, and invoicing, as applicable
• Monitoring new regulatory requirements in cooperation with the Operations Manager

 

Requirements:

• A BSc in Shipping, Maritime Studies, or a related field will be considered an advantage
• Ability and flexibility to work in a dynamic environment with tight deadlines
• Excellent organisational, communication, and teamwork skills
• Ability to manage multiple responsibilities simultaneously
• Computer literacy
• Fluency in Greek and English