Areed

Location: Limassol, Cyprus

HSS MARINE SAFETY SERVICES LTD is looking to hire an energetic and enthusiastic Customer Support Officer, to join their team.

  Responsibilities:

• Receive enquires from the customer through email.
• Handling the requests from the quotation stage up until the invoicing stage.
• Coordinate with the Company's Service Engineers, and make arrangements for traveling, attendance, and submission of service reports.
• Responsible for the execution and implementation of the complete flow of operations.
• Search the approved service stations, through the website of the manufacturers and/or the classification societies members of IACS.
• Maintain the most efficient implementation of the ISO Systems as per Company's standards.
• Create and control all manual filing systems and relevant office paperwork.

  Requirements:

• BSc in Shipping, Maritime or any other related field will be considered as an advantage. 
• Ability and flexibility to work in a dynamic environment with tight deadlines.
• Excellent organizational, communication and teamwork skills.
• Ability to manage responsibilities at once.
• Computer literature.
• Fluency in Greek and English.

Areed

Location: Limassol, Cyprus

M.I.E. Services Limited, is looking to hire a Customer Support Officer to join their team. We are seeking a highly motivated and customer-focused Customer Support Officer to join our organization. The successful candidate will play a key role in delivering high-quality service and ensuring a positive customer experience.

Responsibilities:

·         Receive enquires from customer through various media.

·         Handle the enquires from quotation up to the invoicing stage.

·        Coordinate with the Principal, Supplier, Customer and Forwarding Agents during the process including but not  limited to enquiry, quotation, order receipt and acknowledgement.

·        Request for readiness, dispatch, freight tracking, documentation legalisation, invoicing, etc.

·       Maintain effective communication with internal teams and external stakeholders to ensure seamless customer  experience.

·         Creation and control of all manual and electronic filing systems for customer sales cases.

Qualifications:

·         Studying or obtained a diploma/degree in Shipping, Maritime or any other related field.

·         Capability to handle multiple tasks simultaneously in a fast-paced environment.

·         Excellent organizational, communication and teamwork skills.

·         Strong communication skills.

·         Collaborate with cross-functional teams to achieve common goals.

·         Attention to detail.

·         Computer literate.

Areed

Location: Limassol, Cyprus

NORTHTIDE UNDERWATER SERVICES LTD, is looking to recruit a Customer Support Officer.

If you are passionate about delivering exceptional customer service and want to be part of a company committed to excellence, we want to hear from you!

Responsibilities:

• Manage and respond to customer inquiries.
• Handle relevant requests from the quotation stage up until the invoicing stage.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Follow communication procedures, guidelines, and policies.
• Keep records of customer interactions, process customer accounts and file documents.

Requirements:

• BSc in Shipping, Maritime Studies, or any other related field.
• Experience in a similar position or in customer service will be considered as an advantage.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Computer literacy, Proficient in Microsoft Office Suite (excel).
• Fluency in Greek & English.

Areed

Location: Limassol, Cyprus

RIOMAR SERVICES LIMITED is looking to hire a Customer Support Officer.

If you are passionate about delivering exceptional customer service, thrive in a fast-paced environment, and want to be part of a company committed to excellence, we want to hear from you!

Responsibilities:

• Receive enquires from customer through various media.
• Handle the enquires from quotation up to the invoicing stage.
• Coordinate with the Principal, Supplier, Customer and Forwarding Agents during the process including but not limited to enquiry, quotation, order receipt and acknowledgement.
• Request for readiness, dispatch, freight tracking, documentation legalisation, invoicing, etc.
• Maintain effective communication with internal teams and external stakeholders to ensure seamless customer experience.
• Creation and control of all manual and electronic filing systems for customer sales cases.

Requirements:

• Previous experience of 1-3 years in the maritime sector.
• BSc in Shipping, Maritime or any other related field will be considered as an advantage.
• Ability and flexibility to work in a dynamic environment with tight deadlines.
• Excellent organizational, communication and teamwork skills.
• Ability to manage multiple responsibilities at once.
• Computer literate.
• Fluency in Greek and English.

Areed

Location: Dubai, United Arab Emirates

M.I.E. (OVERSEAS) LIMITED, a leading name in the marine engineering sector, is expanding its team and looking to hire a talented and experienced Marine Sales Engineer for their office in Dubai. The successful candidate will play a key role in driving sales growth, building strong client relationships, and delivering innovative marine solutions across the market.

Responsibilities:

• Develop and implement sales strategies aimed at driving business growth and meeting revenue goals.
• Identify and pursue new business opportunities and partnerships.
• Manage key accounts while fostering strong client relationships.
• Handle customer inquiries from various channels and direct them to the customer service team.
• Negotiate project terms and contracts with new clients.
• Monitor market trends, competitor activities, and customer feedback to identify new opportunities and improve offerings.
• Provide technical support and after-sales service to clients.
• Attend industry events, trade shows, and conferences to promote company products and expand professional network.
• Prepare and deliver effective sales presentations, proposals, and quotations.
• Collaborate with cross-functional teams to ensure successful product launches and overall commercial success.
• Prepare and deliver regular reports to the management team.

Requirements:

• Proven experience of 3 to 5 years in the shipping industry.
• Degree in Maritime Studies, Engineering, or a related field.
• Excellent communication and presentation skills, with the ability to engage and influence key stakeholders at all levels effectively.
• Results-driven, with a demonstrated track record of meeting or exceeding sales targets.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Fluent in English.
• Proficiency in Arabic is a plus.
• Valid UAE driving license.

Areed

Location: Limassol, Cyprus

BWSS Ltd (Ballast Water Supply & Services) a member of the M.I.E. Group Limited is looking to hire an Operator.

Responsibilities:

• Receive and manage customer enquiries through various communication channels.
• Handle enquiries from the quotation stage through to invoicing.
• Coordinate with Principals, Suppliers, Customers, and Forwarding Agents throughout the process, including enquiry handling, quotation, order receipt, and acknowledgement.
• Manage tasks related to readiness, dispatch, freight tracking, documentation legalization, and invoicing.
• Maintain good working relationships with customers, local and third-party underwater services companies worldwide.
• Consistent updating and maintaining of various operational and financial systems.
• Preparation of daily, weekly, monthly, and yearly internal and external reports.
• Create and maintain both manual and electronic filing systems for all customer sales cases.

Requirements:

• BSc or Master's in Shipping, Maritime or any other related field.
• Previous experience in the maritime sector is a plus.
• Ability and flexibility to work in a dynamic environment with tight deadlines.
• Excellent organizational, communication and teamwork skills.
• Ability to manage multiple responsibilities at once.
• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM/operational software tools.
• Fluency in Greek and English.