Key Responsibilities:
- Work closely with customer-side IT Team in handling all outages and critical incidences.
- Manage routine systems updates and patches.
- Triage tickets and resolve issues in a timely manner.
- Be a team player in handling major task/s, project/s, or incidence/s.
- Report to management any issues requiring escalation or participation from other teams (provisioning, support, infrastructure, or development).
- Handling of customer data under applicable data privacy policies or data privacy act.
Requirements:
- Degree in Computer Science, Engineering, or a related field.
- Team leader qualities to lead and hone the IT Support team.
- You have prior experience in Windows (Desktop and Server), MS SQL Server, Linux, networking (managing switches, VLANs), LanSweeper, supporting end-user devices (printers, scanners, etc).
- Self-motivation in seeking solutions to tasks or technical issues.
- Desirable to have experience/knowledge in firewall, Cisco FirePower, VMWare, tcpdump, iptables, RMM solution, Linux scripting, Windows Server cluster management.
- Flexibility to be available across different time zones.
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