Current Vacancies

About Us:

Dot.Cy is a global provider of vertical software solutions built on Microsoft Dynamics 365, with offices in Nicosia, Athens, and Dubai. Our flagship solutions, dot.Hospitality and dot.Ticketing, empower organizations worldwide to transform operations, elevate customer experiences, and drive measurable business impact.

dot.Hospitality is an integrated guest engagement and operations platform that empowers luxury hotels and resorts to personalize experiences, streamline processes, and drive revenue.

dot.Ticketing is a comprehensive ticketing and reservation platform that enables entertainment venues, cultural institutions, and attractions to manage sales, pricing, inventory, and customer engagement.

Dot.Cy is a subsidiary of Total Specific solutions (TSS), a premier provider of business software solutions, comprising over 180 independent business units that deliver tailored products and services across diverse market segments. As part of Constellation Software Inc. (CSI), TSS benefits from the global reach and resources of a leading enterprise software solutions provider. With over 50,000 employees and business units across 100 vertical markets worldwide, CSI is committed to acquiring, managing, and building vertical market software businesses that deliver mission-critical solutions. As a subsidiary of Total Specific Solutions (TSS), Dot.Cy combines international scale with deep industry expertise.

About the Role:

The Client Support Representative will be a dedicated resource for one of our customers and will serve as a first point of contact, providing accurate, and customer-focused assistance. This role involves handling initial inquiries, understanding client needs within a complex technical environment, and providing guidance to the customer and its partners through various steps of the onboarding & support processes.

The ideal candidate should demonstrate eagerness to learn the product in depth, comfortable communicating technical concepts clearly, and committed to delivering a consistent, high-quality support experience.

Key Responsibilities:

• Knowledge and support of Microsoft Dynamics 365 (D365) modules and services
• Respond to client queries and problems, provide technical support and guide them to issue resolution.
• Take ownership and prioritize tickets and escalate issues as needed to ensure timely ticket resolution.
• Investigate, test, and find solutions and workarounds that solve client problems.
• Log all Support requests in the Case Management System with all information, keep track of ticket history, and accurately document the time spent.
• Use of Postman, Swagger and JSON Payloads, to investigate API integration issues.
• Maintain data accuracy, security, and system reliability

Requirements:

Academic Requirements

• Bachelor’s degree in a related field (including but not limited to Information Technology, Computer Science, Software Engineering, Business Administration)
• Professional Requirements/Technical Skills
• 1–3 years of experience in technical support, helpdesk, or customer-facing IT roles (preferably in a software company).

Other Skills

• Solid troubleshooting abilities and a structured approach to investigating issues with good debugging and analytical skills
• Self-initiating and ability to work independently.
• Ability to accurately document support activities, steps taken, and solutions provided.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
• A customer-centric mindset and commitment to providing a positive support experience.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Knowledge of Microsoft Dynamics 365 (D365).

Nice to Have

• Knowledge of the Postman, and Swagger tools.
• Knowledge of authentication (OAuth, API keys, JWT), and HTTP (GET, POST, PUT, DELETE) methods.

What We Offer:

• A strategic, high-impact role within a fast-growing technology company.
• A collaborative and supportive team culture that values initiative, innovation, and professional growth.
• Onboarding training, to ensure smooth transition into the role.
• Competitive compensation package.

About Us:

Dot.Cy is a global provider of vertical software solutions built on Microsoft Dynamics 365, with offices in Nicosia, Athens, and Dubai. Our flagship solutions, dot.Hospitality and dot.Ticketing, empower organizations worldwide to transform operations, elevate customer experiences, and drive measurable business impact.

dot.Hospitality is an integrated guest engagement and operations platform that empowers luxury hotels and resorts to personalize experiences, streamline processes, and drive revenue.

dot.Ticketing is a comprehensive ticketing and reservation platform that enables entertainment venues, cultural institutions, and attractions to manage sales, pricing, inventory, and customer engagement.

Dot.Cy is a subsidiary of Total Specific solutions (TSS), a premier provider of business software solutions, comprising over 180 independent business units that deliver tailored products and services across diverse market segments. As a subsidiary of Total Specific Solutions (TSS), Dot.Cy combines international scale with deep industry expertise.

About the Role:

We are looking for a motivated Junior Multimedia Developer to join our dynamic team. In this role, you will support the design and development of engaging digital content across web and email platforms. You will work closely with developers to deliver responsive and user-friendly solutions while ensuring cross-browser compatibility and optimal performance. This is an excellent opportunity for someone eager to grow their technical skills and gain hands-on experience in a fast-paced, collaborative environment.

Key Responsibilities:

• Strong knowledge of Figma for designing and prototyping user interfaces, with a strong eye for detail and a good sense of UI/UX design
• Build and maintain responsive web pages using HTML and CSS 
• Create and update responsive email templates using HTML and CSS 
• Collaborate with the Marketing team to deliver high-quality digital content
• Use design tools such as Adobe Photoshop and Adobe Illustrator to prepare multimedia assets
• Work closely with developers to implement design specifications accurately
• Stay up to date with emerging technologies and best practices in web and multimedia development
• Manage multiple tasks and priorities efficiently in a fast-paced environment

Academic Requirements

• University degree in Computing Multimedia, Computer Science, Information Systems or related field

Professional Requirements/Technical Skills

• Strong knowledge of Figma for UI/UX design and prototyping
• Experience with HTML, CSS
• Experience in responsive web design and frameworks such as Bootstrap
• Experience in email design and familiarity with email marketing tools
• Solid understanding of responsive design principles
• Good understanding of cross-browser compatibility
• Comfortable using Adobe Photoshop and Adobe Illustrator
• Experience with email marketing tools will be considered an advantage
• Experience with CMS platforms is an advantage

Organisational & Communication Skills

• Excellent organizational and communication skills, with the ability to work in a fast-paced, dynamic environment delivering complex projects
• Ability to manage and prioritize multiple tasks simultaneously, work independently, and collaborate effectively within a team

Nice to Have:

• Eagerness to learn and adopt new technologies
• Good command of English, both written and verbal

What We Offer:

• A collaborative and supportive team culture that values initiative, innovation, and professional growth.
• Onboarding training, to ensure smoot transition into the role.
• Competitive compensation package, including a base salary and performance-based incentives.
• Provident Fund
• Flexible working arrangements, with options for hybrid work to support work–life balance.
• Travel Requirements may apply on a project basis need

How to Apply:

Apply by clicking here.

dot.cy

dot.Ticketing | Nicosia, Cyprus | Hybrid

About Dot.Cy

Dot.Cy is a global provider of vertical software solutions built on Microsoft technologies, with offices in Nicosia, Athens and Dubai. Our flagship solutions, dot.Hospitality and dot.Ticketing, help organisations worldwide transform operations, improve customer experiences and deliver measurable business impact. Dot.Cy is part of Total Specific Solutions (TSS), a leading international group of specialised business software companies.

About dot.Ticketing

dot.Ticketing is a comprehensive ticketing and reservation platform used by entertainment venues, cultural institutions and attractions. It supports sales, pricing, inventory, memberships, access control, customer engagement and integrations across multiple channels and regions.

About the Role

We are looking for a Senior Software Developer to join the dot.Ticketing product delivery team. You will design, develop and support reliable, scalable applications and integrations used by customers across multiple countries. As Dot.Cy moves towards agentic coding and more AI-integrated development and delivery, you will also use AI-assisted engineering tools and workflows to improve analysis, implementation, testing, documentation and delivery speed, while maintaining strong technical ownership, security and quality standards. The role combines hands-on development with technical leadership, collaboration across disciplines and active contribution to engineering standards and product quality.

Key Responsibilities

• Design, develop and maintain robust, scalable and high-performing applications using C# and the .NET platform.
• Build and maintain web applications, services, REST APIs and integrations with internal and third-party systems.
• Contribute to the architecture and technical design of new product features, customer requirements and platform improvements.
• Develop clean, maintainable and testable code, following agreed coding standards and engineering practices.
• Perform unit and integration testing, investigate defects and support reliable releases into production environments.
• Review code and provide practical technical guidance to other developers where required.
• Work closely with business analysts, solution architects, QA engineers, project managers and other development teams throughout the delivery lifecycle.
• Support version control, build and deployment processes, and contribute to reusable libraries and common components.
• Analyse performance, security and maintainability concerns and recommend appropriate improvements.
• Evaluate new technologies, including AI-assisted and agentic development capabilities, and propose solutions that improve delivery efficiency, product quality and customer outcomes.
• Use AI coding assistants and agentic workflows responsibly across the software delivery lifecycle, including solution analysis, code generation, refactoring, testing, documentation and troubleshooting, with appropriate human review and validation.
• Help define and improve practical AI-enabled engineering standards, reusable prompts, development workflows and quality controls for the dot.Ticketing team.

Required Experience and Technical Skills

• At least 5 years of professional software development experience using C# and .NET.
• Strong object-oriented design and development skills within the Microsoft technology stack.
• Practical experience designing and consuming web services and REST APIs.
• Experience with HTML, CSS and JavaScript or TypeScript, together with at least one modern client-side framework such as React or Angular.
• Experience using source control and structured development workflows, preferably with Git and Azure DevOps or equivalent tooling.
• Good understanding of software development practices including code reviews, automated testing, debugging, release management and production support.
• Proven ability to deliver complex functionality independently while working effectively as part of a cross-functional team.
• Ability to critically review, validate and improve AI-generated outputs, ensuring that delivered code remains secure, maintainable, testable and aligned with the product architecture.

Advantageous Experience

• Practical experience with AI coding assistants, agentic coding tools, LLM-based development workflows or the integration of AI capabilities into software products and delivery processes.
• Experience with ASP.NET and/or ASP.NET Core for web application and API development.
• Working knowledge of SQL and relational database concepts.
• Microsoft Dynamics 365 CRM or Dataverse development, configuration or integration experience.
• Microsoft Azure services, cloud architecture, monitoring, deployment or application hosting.
• Dynamics 365 SDK, plug-ins, Web API, JavaScript customisations, solutions and related ALM practices.
• Azure Functions, App Services, API Management, Service Bus, Storage or SQL Database.
• Content management systems such as Orchard Core or Kentico.
• Desktop application development using WPF, WinForms or similar Microsoft technologies.
• Experience with high-volume transactional platforms, ticketing, reservations, payments, memberships or access control.
• Microsoft technical certifications.

Academic and Professional Requirements

• University degree in Computer Science, Software Engineering, Information Systems or a related discipline, or equivalent professional experience.
• Strong analytical, organisational and problem-solving skills.
• Ability to manage and prioritise multiple tasks in a fast-paced delivery environment.
• Clear written and verbal communication skills and a good command of English.
• Ability to work independently and collaboratively, take ownership and follow work through to completion.
• Interest in continuous learning and in adopting AI-assisted and agentic development practices where they provide practical value.
• Occasional travel or work at a customer site may be required depending on project needs.

What We Offer

• A collaborative and supportive team culture that values initiative, technical quality and continuous improvement.
• Structured onboarding and ongoing training.
• A competitive remuneration package, including performance-based incentives.
• Provident Fund.
• Flexible hybrid working arrangements.
• The opportunity to work on an established international product used by leading venues and cultural organisations.

About Us:

Dot.Cy is a global provider of vertical software solutions built on Microsoft Dynamics 365, with offices in Nicosia, Athens, and Dubai. Our flagship solutions, dot.Hospitality and dot.Ticketing, empower organizations worldwide to transform operations, elevate customer experiences, and drive measurable business impact.

dot.Hospitality is an integrated guest engagement and operations platform that empowers luxury hotels and resorts to personalize experiences, streamline processes, and drive revenue.

dot.Ticketing is a comprehensive ticketing and reservation platform that enables entertainment venues, cultural institutions, and attractions to manage sales, pricing, inventory, and customer engagement.

Dot.Cy is a subsidiary of Total Specific solutions (TSS), a premier provider of business software solutions, comprising over 180 independent business units that deliver tailored products and services across diverse market segments. As a subsidiary of Total Specific Solutions (TSS), Dot.Cy combines international scale with deep industry expertise.

About the Role:

We are looking for a Systems administrator to join our team and play a key role in the design, implementation, and support of robust IT systems and infrastructure. In this role, you will be responsible for maintaining and optimizing cloud and on-premises environments, ensuring system reliability, performance, and security. You will collaborate closely with cross-functional teams, including developers, consultants, and support teams, to deploy and support solutions that underpin our Microsoft Dynamics 365 CRM ecosystem.

As part of a dynamic and growing team, you will contribute to infrastructure planning, automation, and continuous improvement initiatives, while supporting business-critical systems used across multiple regions. 

Key Responsibilities:

• Work collaboratively as part of the IT team, contributing to shared objectives, supporting colleagues, and participating in cross-functional projects and initiatives.
• Oversee daily IT operations, ensuring the availability, performance, and reliability of all technology systems and services.
• Manage and maintain on-premise and cloud infrastructure, including Microsoft Azure, Office 365, Active Directory, networking, and virtualisation platforms.
• Implement, monitor, and improve cybersecurity controls, including vulnerability management, patch management, endpoint protection, and security incident response.
• Ensure business continuity through the management of backup solutions, disaster recovery planning, and regular recovery testing in line with ISO 27001 requirements.
• Manage endpoint deployment, configuration, and lifecycle management using Microsoft Intune and Windows Autopilot.
• Maintain and support core infrastructure services including networking, VPNs, DNS, DHCP, VoIP systems, authentication services, and identity management platforms.
• Administer and support Microsoft 365 services, including Exchange Online, SharePoint, Teams, OneDrive, and Power Platform.
• Manage relationships with technology vendors, software suppliers, and service providers, including procurement, licensing, renewals, and contract management.
• Participate in internal and client-facing projects, providing technical expertise, implementation support, and troubleshooting assistance.
• Maintain accurate technical documentation, including system configurations, network diagrams, operational procedures, and knowledge base articles.
• Ensure compliance with internal policies, security standards, regulatory requirements, and audit obligations.
• Evaluate emerging technologies and recommend improvements that enhance business productivity, security, scalability, and cost-effectiveness.
• Provide technical guidance and support to colleagues while promoting best practices across the organisation.

Requirements:

Academic Requirements

• University degree in Computer Science, Information Systems or equivalent.

Professional Requirements/Technical Skills

• Experience administering and supporting Dynamics 365 environments and related Microsoft business applications will be considered an advantage.
• Experience working within ISO 27001 or similar information security frameworks will be considered an advantage.
• Knowledge of Linux administration and support will be considered an advantage.

Key Skills & Attributes

• Manage relationships with technology vendors, software suppliers, and service providers, including procurement, licensing, renewals, and contract management.
• Participate in internal and client-facing projects, providing technical expertise, implementation support, and troubleshooting assistance.
• Maintain accurate technical documentation, including system configurations, network diagrams, operational procedures, and knowledge base articles.
• Ensure compliance with internal policies, security standards, regulatory requirements, and audit obligations.
• Evaluate emerging technologies and recommend improvements that enhance business productivity, security, scalability, and cost-effectiveness.
• Provide technical guidance and support to colleagues while promoting best practices across the organisation.
• Adaptable and flexible mindset, capable of responding effectively to changing business and technical requirements.
• Willingness to support colleagues, share knowledge, and contribute positively to a collaborative working environment.

Nice to Have:

• Experience with vendor relationships and 3rd party development teams 
• Keen to learn new technologies.
• Good command of the Greek and English language in verbal and written form.

What We Offer:

• A collaborative and supportive team culture that values initiative, innovation, and professional growth.
• Onboarding training, to ensure smoot transition into the role.
• Competitive compensation package.
• Provident Fund
• Flexible working arrangements, with options for hybrid work and flexible schedule to support work–life balance.

CAREERS · DOT.HOSPITALITY · PROFESSIONAL SERVICES

Techno-Functional Business Consultant

Join the team that puts Microsoft Dynamics 365 to work inside luxury hotels, resorts and attractions — and help us set the standard for AI-assisted consulting delivery.

Dot.Cy is a global provider of vertical software solutions built on Microsoft Dynamics 365, with offices in Nicosia, Athens and Dubai. Our flagship solutions, dot.Hospitality and dot.Ticketing, empower organisations worldwide to transform operations, elevate customer experiences and drive measurable business impact.

dot.Hospitality is an integrated guest engagement and operations platform that enables luxury hotels and resorts to personalise experiences, streamline processes and grow revenue. dot.Ticketing is a comprehensive ticketing and reservation platform that enables entertainment venues, cultural institutions and attractions to manage sales, pricing, inventory and customer engagement.

Dot.Cy is a subsidiary of Total Specific Solutions (TSS), a premier provider of business software solutions comprising over 180 independent business units that deliver tailored products and services across diverse market segments. Through TSS, we combine international scale with deep industry expertise.

We are looking for a Techno-Functional Business Consultant to be the critical bridge between our technical teams and our hospitality clients. You will work closely with hotels, resorts and service-driven businesses to implement and optimise Dot.Cy’s Dynamics 365-based platform, ensuring every interaction leads to better performance and better guest outcomes.

You will bring both technical know-how and business acumen, guiding clients through configuration, best practice and digital transformation. You will also work in an AI-assisted delivery model, using Claude and related tooling to raise the speed and quality of everything we hand to a client.

This role sits at the front line of an AI-assisted delivery model. Dot.Cy consultants work with Claude to deliver faster and to a higher standard, with consultant judgement and review behind everything a client receives — so fluency with AI tooling is a core requirement of this role, not an optional extra.

DELIVERY

• Drive Dynamics 365 project implementations in the hospitality industry in the role of Techno-Functional Business Consultant.
• Conduct workshops, gather and document business requirements, define business process flows, and translate needs into functional specifications and proofs of concept.
• Present solution designs and project deliverables to stakeholders, ensuring alignment and sign-off.
• Customise and configure the Dynamics 365 platform and integrate third-party tools using Dot.Cy frameworks and internal procedures.
• Collaborate closely with internal delivery teams and client-side stakeholders to ensure timely, high-quality delivery of project milestones.
• Support project coordination for small to mid-size engagements, providing structured updates, risk flags and progress reporting.
• Guide development teams with accurate business requirements and conduct functional testing to ensure alignment with specifications.
• Prepare training and testing plans and assist with client onboarding and user enablement.

AI-ASSISTED DELIVERY

•  Deliver within Dot.Cy’s AI-assisted delivery model, working with Claude to raise the pace and quality of your work — with consultant expertise and review behind every client deliverable.
• Uphold Dot.Cy’s data protection and confidentiality standards in all use of AI tools, safeguarding guest and client data at all times.

ACADEMIC

• University degree in Computer Science, Information Systems or an equivalent discipline.

PROFESSIONAL & TECHNICAL

• Microsoft Dynamics 365. Proven experience implementing or supporting Dynamics 365 solutions in a techno-functional role will be much appreciated.
• AI adoption. Demonstrable hands-on experience adopting AI assistants in a professional delivery, consulting or business-analysis context — Claude (Anthropic) preferred, or comparable large language model tooling.
• Practical fluency. Working knowledge of effective prompting, and confidence using an AI assistant across the consulting lifecycle.
• Sound judgement. Awareness of the limits and risks of AI — hallucination, confidentiality, GDPR and client data-handling policy — and the habit of verifying AI-generated output before it is used.

KEY SKILLS & ATTRIBUTES

• Strong skills in business analysis, requirement gathering and translating business needs into functional designs.
• Familiarity with hospitality operations — front office, food and beverage, spa, revenue or guest experience — will be much appreciated.
• Confident communicator, able to engage with both technical teams and business stakeholders.
• Solid documentation skills, including the ability to prepare functional specifications, training materials and testing plans.
• Comfortable presenting deliverables and facilitating client discussions and workshops.
• Self-driven, organised, strong attention to detail, and able to manage tasks across multiple client projects.

NICE TO HAVE

• Experience building or maintaining AI agents, custom skills, connectors or automated workflows.
• Microsoft Dynamics 365 or Power Platform certifications.
• Keen to learn new technologies.
• Good command of the Greek and English language, in verbal and written form.

• A collaborative and supportive team culture that values initiative, innovation and professional growth.
• Structured onboarding and training, to ensure a smooth transition into the role.
• Company-provided AI tooling, including Claude, with dedicated time and training to build your AI capability.
• Competitive compensation package.
• Provident Fund.
• Flexible working arrangements, with options for hybrid work and a flexible schedule to support work–life balance.

Apply by clicking here

All applications are treated in the strictest confidence. Dot.Cy is an equal-opportunity employer and welcomes applicants of every background.