Current Vacancies

We are looking for an Assistant Manager to join our Kings Cross Store. As Assistant Manager you will be working as an integral part of the company’s retail management function.
Working with the Store Manager you will be responsible for the day to day running of the shop floor, together with direct line management responsibility for all Retail Sales Assistants, Key Holder and Stock Assistant
You will also assist the Store Manager with the monitoring of store sales, contributing to ideas and strategies to strive exceed sales targets set

Key Accountabilities & Responsibilities(include but are not limited to)

- Developing an effective Cass Art sales and customer service culture, leading the team to ensure sales targets are reached and maximum customer satisfaction
- Team management including recruitment, rotas, grievance issues and discipline
- Overseeing and coordinating the daily cash reconciliation and banking procedures for the store
- Maintaining merchandising and housekeeping standards
- Maintaining effective communication with Head Office as necessary

Desired Knowledge Skills & Experience

- Retail management experience
- Excellent customer service skills
- Commercial awareness
- Sound working knowledge of Microsoft Office Suite
- Numerate and analytical
- Excellent verbal and written communication skills
- Self-driven, sales orientated
- Reliable, flexible and tolerant.
- Highly organised and motivated

In this role you will support driving sales through bespoke service and sales opportunities within the Customer Service department. You will support the larger team in handling all customer and membership enquiries and help to resolve all matters with ease and speed, ensuring that the company manifesto is kept at the heart of all you do. Hours: Monday to Friday 9 – 5. This is a temporary contract until the end of January.

Key Accountabilities & Responsibilities(include but are not limited to)
- Support and advise our customers when using our web, retail platforms and online content.
- Promote our membership and services to our customers along with updating and maintaining membership records.
- Work with the Customer Services Manager to maintain and develop existing relationships with key customers across all channels (Ecommerce, membership and stores) including - orders, processing and account administration.
- Contact customers via phone and email to support retail orders and membership queries including - outbound sales calls to prospective members, membership cancelations, renewals and payments.
- Build rapport with customers to drive retention, acquisition and sales. Actively cross sell by promoting our membership and services to our retail customers along with our loyalty schemes.
- Receive and collate member feedback to help improve services.
- Work with the Marketing/CRM teams to assess customer retention along with opportunities to engage with customers and build on sales.
- Develop a close working relationship with Store Managers to understand sales opportunities in their geographical catchment areas.
- Feedback to relevant Head Office departments on key learnings by providing insight and recommendations for our products and services.
- Work with a variety of technical solutions and platforms such as Fresh Desk, CMS, Google Sheets in addressing all issues.

Desired Knowledge Skills & Experience
- Minimum 1 year Customer Service experience.
- Intermediate-Advanced knowledge of MS applications, competent using database related systems.
- Fluency in written and spoken English (essential) along with a great telephone manner and numerical skills.
- A good understanding of customer service expectations.
- Ability to engage and work well with a range of teams.
- Effective forward planning and time management.
- Great communication and negotiation skills.
- Passionate about our products and brand.
- Professional, focused and credible.
- Flexible, reliable and tolerant.
- Self-driven and results orientated.
- Energy, enthusiasm and passion

Our Retail Sales Assistants contribute to the success and smooth running of our stores through providing assistance and excellent customer service to the customers of Cass Art Shops. Effectively working as an ambassador of the Cass Art brand and that of our business partners whose supplies are sold in our stores, to achieve and exceed sales targets set.
This role covers 10 hours per week.
Key Accountabilities & Responsibilities(include but are not limited to):

- Assist customers with any queries relating to goods in store and their purchase.
- Promote and highlight Cass Art commercial campaigns.
- Work to achieve and exceed sales targets set.
- Operate the till and accurately handle cash/credit/debit and other method of payment transactions.
- Develop a good knowledge and understanding of products sold by Cass Art.
- Contribute to general store safety through ensuring that all health & safety procedures are effectively carried out and reporting any concerns to the Store Manager/Manager on duty.
- Assist in the receipt of deliveries; unpacking and re-shelving or storing stock, ensuring all stock is safely stored and easily accessible in line with health and safety and merchandising guidelines.
- Follow the guidelines presented by the Merchandising team, Visual Merchandising and marketing team re: how products should be presented in store.

Desired Knowledge Skills & Experience

- Experience working in retail in a customer service capacity
- Good organisation skills
- Flexible approach to working hours
- Experience using POS machinery-till points
- Proactive with a positive can-do attitude
- Committed, enthusiastic and energetic
- Excellent verbal and written communication skills.
- Affinity with the Cass Art brands and products

As a Supervisor in our Birmingham store you will be working as part of the wider store management team assisting in operational excellence and sales growth. This role is also responsible for the day to day running of the shop floor (sometimes unsupervised), together with supporting the Store Manager and Assistant Manager in direct line management responsibility for all Retail Sales Assistants and Key Holders. This role covers 32 hours per week.

Key Accountabilities & Responsibilities(include but are not limited to)
- Supervise the shop floor and till areas
- Assume duty management responsibility including Store opening and closure in the absence of a Store Manager/Assistant Manager
- Process refunds and exchanges in line with the company policy
- Promote and maintain customer service standards
- Team management-including recruitment and discipline
- In conjunction with the Store Manager/Assistant Store Manager plan effective rotas to ensure adequate staffing levels during all trading hours and staffing costs are in line with budget
- Report to the Store Manager or Assistant Store Manager any stock, customer service or staffing issues which are affecting the business
Desired Knowledge Skills & Experience
- Retail Team Management experience skills gained at a similar level
- Excellent customer service skills
- Commercial awareness
- Sound working knowledge of Microsoft Office Suite
- Numerate and analytical
- -Highly organised and motivated
- Excellent verbal and written communication skills

We currently have a Key Holder position available in our Edinburgh store. This role contributes to the success and smooth running of the store through aiding and excellent customer as well as effectively working as an ambassador of the Cass Art brand. The Key Holder has responsibility in the absence of the Store Manager or Assistant Manager for store and security processes and procedures such as the opening and locking of stores and any secured area of the store.
This role covers 24 hours per week.
Key Accountabilities & Responsibilities(include but are not limited to)

- Assist customers with any queries relating to goods in store and their purchase.
- Provide managerial cover and assistance for the sales floor as and when instructed by your line/duty Manager.
- Opening and closing of the store and any secured area of the store when required.
- Be a contact for emergency call outs and store alarm support.
- Carry out cash handling procedures.
- Abide with legislative instructions with regards to sale and Trading Standards opening and closing restrictions.
- Ensure products are properly priced and labelled in-line with Trading Standards and store merchandising guidelines.
- Maintaining vigilance at all times, to help minimise any potential stock loss.
- Work alongside the store team to achieve and exceed sales targets set.
Desired Knowledge Skills & Experience

- Previous experience of working at Retail Sales Assistant or Key Holder level.
- Good organisation skills-able to work unsupervised when required.
- IT proficiency- use of MS packages including word and excel.
- A positive 'can-do' attitude-committed and enthusiastic.
- Excellent verbal and written communication skills.
- Passionate about retail and the mission of Cass Art.
- Affinity with the Cass Art brands and products

We have an opportunity for a CRM Automation Lead to join our team on a temporary 6 month basis. Working closely with the wider CRM team, you will identify, design, and implement automation strategies that drive customer engagement, retention, and commercial performance. This role requires a self-starter who is comfortable taking ownership, spotting opportunities independently and turning ideas into action.

Key Accountabilities & Responsibilities(include but are not limited to)
- Identify, build and optimise automated journeys and triggers across the customer lifecycle
- Monitor automation performance and identify opportunities
- Support the CCO in developing a new membership welcome journey and the lifecycle around it
- Build and schedule email during peak trading and ad hoc periods
- Share platform knowledge across the CRM team so expertise is documented
- Work with retail, e-commerce and marketing teams to turn business needs into CRM activity
- Provide regular update to all stakeholders
Desired Knowledge Skills & Experience
- Proven experience building automations and triggers
- Good knowledge of email design, messaging hierarchy, basic HTML and copywriting
- Experience with personalisation (evergreen content, site crops)
- Knowledge of omnichannel customer experience across store, e-commerce, email, SMS and direct mail
- Project management experince and the ability to liaise across teams
- High attention to detail
- Experience using Ometria, or a similar platform such as Bloomreach or Klaviyo
- Knowledge of loyalty and reward programmes, customer profiling and persona segmentation
- Familiarity with organisational tools such as Basecamp or Trello
- Experience in working in a retail business