Location: Panama, Latin America
Key Responsibilities:
Serve as the primary point of contact for customers experiencing service-related issues.
Manage incoming support...
Location: Panama, Latin America
Key Responsibilities:
- Serve as the primary point of contact for customers experiencing service-related issues.
- Manage incoming support inquiries via phone and email, focusing on messaging, communications software, and hardware.
- Resolve communication and email connectivity issues for remote users.
- Provide technical and administrative support to the sales team.
- Participate in a 24/7/365 shift rotation (shift times are subject to change based on organisational needs).
- Efficiently use the ticketing system for issue tracking and resolution management.
- Document troubleshooting procedures and solutions for future reference and analytical purposes.
- Travel as required for the installation of new systems aboard vessels, including various locations.
Requirements:
- A Bachelor’s degree in Computer Science or a related field.
- At least 2 years of hands-on experience in networking.
- Strong knowledge of networking protocols and services, including DHCP, SSL, VPN, VLANs, SSH, TCP/IP, and DNS.
- Demonstrated ability to troubleshoot network issues using logical and analytical approaches.
- Ability to work effectively under tight deadlines.
- Exceptional verbal and written communication skills, with fluency in English.
- A proactive, well-organized team player.
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