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Support Engineer (Panama)

Location: Panama, Latin America Key Responsibilities: Serve as the primary point of contact for customers experiencing service-related issues. Manage incoming support...

Location: Panama, Latin America

Key Responsibilities:

  • Serve as the primary point of contact for customers experiencing service-related issues.
  • Manage incoming support inquiries via phone and email, focusing on messaging, communications software, and hardware.
  • Resolve communication and email connectivity issues for remote users.
  • Provide technical and administrative support to the sales team.
  • Participate in a 24/7/365 shift rotation (shift times are subject to change based on organisational needs).
  • Efficiently use the ticketing system for issue tracking and resolution management.
  • Document troubleshooting procedures and solutions for future reference and analytical purposes.
  • Travel as required for the installation of new systems aboard vessels, including various locations.

Requirements:

  • A Bachelor’s degree in Computer Science or a related field.
  • At least 2 years of hands-on experience in networking.
  • Strong knowledge of networking protocols and services, including DHCP, SSL, VPN, VLANs, SSH, TCP/IP, and DNS.
  • Demonstrated ability to troubleshoot network issues using logical and analytical approaches.
  • Ability to work effectively under tight deadlines.
  • Exceptional verbal and written communication skills, with fluency in English.
  • A proactive, well-organized team player.


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