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IT System Support Executive
The primary purpose of this position is t o provide technical support to users and external business partners whilst continuously monitoring the upkeeping/efficiency of ...

The primary purpose of this position is to provide technical support to users and external business partners whilst continuously monitoring the upkeeping/efficiency of systems, hardware, and software. This role involves troubleshooting, resolving technical issues and providing timely solutions to ensure highest availability of IT customer services and productivity across the organisation.

Main Duties:   

 

  • Technical Support: Responding to and resolving technical issues reported through system alerts or by users via phone, email or in person across all company offices. Providing technical assistance on hardware, software, network, and other IT related problems.
  • Incident Management: Diagnosing troubleshooting and resolving technical issues. Escalating complex problems to relevant teams when necessary.
  • Hardware & Software Maintenance: Installing, configuring, and updating software applications and operating systems. Performing hardware upgrades, repairs and maintenance as needed.
  • User Training and Support: Enhancing the understanding and proficiency of users by offering guidance and training on new software or systems.
  • User Account Management: Creating, modifying, and deactivating user accounts across various systems and applications. Ensuring user access rights align with organisational policies and security procedures.
  • IT Asset Management: Maintaining an inventory of IT assets including hardware, software licenses and peripherals.
  • Assisting in enforcing security protocols, policies, and procedures.
  • System Monitoring and Maintenance: Monitoring systems and business applications performance and conducting routine maintenance tasks to ensure optimal functioning of IT systems and networks.
  • Collaboration and Coordination: Collaborating with other IT teams and departments to address cross-functional technical issues. Coordinating with external vendors for support when required.
  • On-Call Rotation: Participating in an on-call support schedule to provide after-hours assistance for critical issues and ensure continuity of IT services.
  • Any other duties related to the job position that may be required depending on the exigencies of the business at the time.  

 

  Education / Qualifications: 

 

  • Bachelor`s degree in Computer Science, Information technology or related field.
  • Preferably familiarity with ITIL or other IT service management frameworks.
  • Certifications like Comp TIA A+, MCITP or similar are considered an asset.
  • Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN, WAN, routers, switches, and wireless technologies. Troubleshooting network connectivity issues.
  • Possession of B driver’s license

 

Experience: 

 

  • Preferably 1 year experience in providing technical support in an enterprise environment.
  • Experience in installing, configuring, and updating software applications and operating systems, as well as hardware components like RAM, hard drives, and graphics cards.
  • Ability to perform basic MSSQL queries would be considered an asset.

Competences:

 

  • Attention to Detail
  • Listening
  •  Problem Analysis 
  •   Ability to diagnose and resolve hardware problems in computers, printers, scanners, and other peripheral devices. Understanding hardware configurations and assembly/disassembly
  • Proficiency in managing user accounts, permissions, access controls, and group policies within operating systems and applications. Handling password resets, user provisioning, and deprovisioning.

 

  • Strong knowledge of windows operating systems. Understanding their functionalities, troubleshooting common issues, and navigating through system settings.
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Finance Assistant


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Customer Care Team Leader
Primary Purpose:   The primary purpose of this role is to oversee the daily running of the contact center team. Main Duties:   Handling of customers’ calls/messages/q...

Primary Purpose:  

The primary purpose of this role is to oversee the daily running of the contact center team.

Main Duties:  

  • Handling of customers’ calls/messages/queries via different channels when required
  • Dealing with complaints and executive complaints – Ministry/PA/Managing Director/ TM when required
  • Coaching and development of Customer Care agents
  • Monthly calls and emails grading (quality checks)
  • Speed coaching
  • Checking and approving of alert back-end system
  • Preparing shift rosters for the customer care agents
  • Managing leave, absenteeism, and break times of the team
  • Handling of agents` issues and problem solving
  • Working on a shift basis
  • Any other duties related to the job position that may be required depending on the exigencies of the business at the time.

 

Education/Qualifications:

• Ordinary level of education in Maltese and English, and preferably in Mathematics

Experience:

• 1 year` work experience as a Customer Care Agent at MPT will be preferred

Core Competences:

  • Self-confidence
  • Developing others
  • Managing others
  • Attention to Detail
  • Problem analysis
  • Self-motivation
  • Proficient use of MS applications
  • Coaching, time-management, organisational and development skills
  • Think outside the box and go the extra mile for the customer
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Sales Agent
The primary purpose of this role is t o maximize the opportunity of sales, provide a good service to customers and suggest ways for improvement in sales.    M...

The primary purpose of this role is to maximize the opportunity of sales, provide a good service to customers and suggest ways for improvement in sales. 

 

Main Duties:   

  • Keeping up-to-date with products and services offered
  • Selling all available fares and crediting top ups from the various sales outlets with focus on upselling specific products/services as directed by the company
  • Handling cash, top ups, and sales of travel cards
  • Closing out sales at the end of each working shift according to current reconciliation procedures
  • Ensuring adequate levels of own cards stock and submitting accurate periodical reports as may be required from time to time
  • Dealing with customer queries in a professional manner to enhance customer satisfaction 
  • Utilizing company uniform in a clean and maintained manner together with personal hygiene to enhance a positive image
  • Any other duties related to the job position that may be required depending on the exigencies of the business at the time. 

 

 

Education / Qualifications

  • Ordinary level of education in Mathematics
  • Proficiency in verbal and written communication in English, and preferably Maltese.

 

Experience

  • Preferably one-year previous work experience in a sale related position.

 

Competences

  • Sociability
  • Persuasiveness
  • Customer focus
  • Organized and ability to achieve sales results 
  • Ability to work alone and remain self-motivated to meet targets 
  • Problem solving skills
 
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