Areed
To provide accurate, timely, and customer-focused information to passengers at the terminus, supporting smooth operations and a positive travel experience.
Main Duties
· Assist passengers with route, timetable, fare and service information
· Approaches customers inside the terminus to provide assistance
· Communicate scheduled information and real-time updates on delays, diversions, and disruptions
· Gives directions within the bus terminus
· Support crowd management and passenger flow during peak periods
· Liaise with Terminus Operations for service updates
· Make clear announcements when required (planned/unplanned changes)
· Promote use of digital tools (Tallinja App, contactless payments, etc.)
· Report incidents, passenger issues, or operational irregularities
· Support vulnerable passengers (elderly, tourists, persons with disability)
· Maintain a visible, approachable, and professional presence
- Any other duties related to the job position that may be required depending on the exigencies of the business at the time.
Education / Qualifications:
- Ordinary level of education (preferred)
- Strong communication and interpersonal skills, with the ability to engage effectively with diverse passengers
- Customer-focused mindset with sound problem-solving and decision-making abilities
- Ability to remain calm under pressure and manage high passenger volumes
- Good level of digital literacy, including use of mobile applications and communication tools
- Proficient in MS Office and MS Outlook
- Good knowledge of the bus network (or willingness to quickly acquire it)
- Fluency in English; Maltese is considered an asset
Experience
- Ideally have one-year experience in a front-facing role or a similar position.
Core Competences
- Customer Service and Incident Resolution
- Technical Support (Commercial) - Use of systems (Swiftly, Tallinja App, comms tools)
|