Position Summary
The Learning and Development Manager identifies organizational training needs and delivers structured, measurable, and compliant development solutions aligned with business strategy. The role ensures effective annual planning, legislative and ISO compliance, accurate training data management, and evaluation of training impact to drive continuous improvement and organizational performance.
Key Responsibilities & Accountabilities
1.0 Training Needs Analysis (TNA)
1.1 Compile and analyse training needs at: Individual level / Job level / Department level / Business Unit level / Group level / Hierarchical level.
1.2 Conduct skills gap assessments and competency mapping.
1.3 Align development initiatives with business objectives and succession planning.
2.0 Course Evaluation & Provider Selection
2.1 Research and evaluate training providers (internal and external).
2.2 Assess course content, topics, learning outcomes, and delivery methods.
2.3 Ensure suitability of course outlines to meet identified training needs.
2.4 Identify and leverage internal subject matter experts where appropriate.
3.0 Training Agreements & Contracts
3.1 Draft and formalize training agreements between the company and trainers (internal/external).
3.2 Define scope, deliverables, timelines, costs, and expected outcomes.
3.3 Ensure compliance with company strategy, policies, and procedures.
4.0 Annual Training Plan Development
4.1 Develop and implement a comprehensive Annual Training Plan having courses categorized by: Group Culture, Personal Development, Technical, Information Technology, Health & Safety, and Environmental.
4.2 Schedule training activities by week and month.
4.3 Monitor execution against budget and timelines
5.0 Training Coordination & Administration
5.1 Organize and coordinate all training logistics including Venue preparation, Equipment and materials, Trainer coordination, Participant communication, Attendance sheet, and Evaluation sheets: Training Satisfaction sheet (KP Level 1) and Pre & Post Test Sheet (KP Level 2).
5.2 Monitor attendance and maintain participation records.
5.3 Ensure smooth delivery of training interventions.
6.0 Training Effectiveness Evaluation (Kirkpatrick (KP) Model)
6.1 Evaluate training programs using the four levels of the Kirkpatrick Model:
Level 1 - Reaction, Level 2 - Learning, Level 3 - Behaviour, Level 4 – Results.
6.2 Analyse feedback and performance data.
6.3 Recommend improvements based on evaluation outcomes.
7.0 Legislative & Compliance Training
7.1 Ensure mandatory training meets local legislative requirements.
7.2 Manage certifications, licenses, and renewals.
7.3 Maintain compliance records for audits and inspections.
8.0 ISO & Regulatory Compliance
8.1 Ensure training practices meet ISO Quality, Health & Safety, and Environmental standards.
8.2 Support internal and external audits.
8.3 Maintain documented procedures and evidence of compliance.
9.0 Training Data Management
9.1 Enter and maintain all training-related data within the HR system.
9.2 Track training hours, certifications, expiry dates, and competencies.
9.3 Ensure data accuracy and confidentiality.
10.0 Training Reporting & Analytics
10.1 Prepare and issue regular training reports (monthly, quarterly, annual).
10.2 Provide statistical analysis on training spend, attendance, ROI, and compliance.
10.3 Present insights and recommendations to management.
11.0 Quality, Health & Safety, and Environment
11.1 Contribute to the organization’s Quality, Health & Safety, and Environmental objectives by promoting compliance awareness, integrating QHSE standards into training programs, and fostering a culture of continuous improvement and risk prevention across all levels of the business.
Education & Experience Required
- MQF level 6 or above in HR or similar field .
- Experience in the HR field.
- Fluent in MS Office Applications
Technical
- An understanding of different industries and requirements
- The ability to understand the needs of customers (internal and external)
- Knowledge of employment legislation and regulations
- Knowledge of the ISO Standards
- Knowledge of the training process
- The ability to teach using different methodologies
- An understanding of psychometrics assessment and the ability to administer psychometric tests