Position Summary
The service of a salesperson is required to assist clients in the respective Shop section.
Working requires standing up for extended periods. Lifting and carrying heavy items may also be required.
Key Responsibilities & Accountabilities
1. Welcomes customers by greeting them, offering them assistance.
2. Directs customers by escorting them to racks and counters, suggesting items.
3. Advises customers by providing information on products.
4. Helps customer make selections by building customer confidence, offering suggestions and opinions.
5. Documents sale by creating or updating customer profile records.
6. Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
7. Contributes to team effort by accomplishing related results as needed.
Level of Education Standard & Experience Required
· MQF LEVEL 1 SCHOOL LEAVING CERTIFICATE
· In a similar role
· In Maltese and/or English
Compatibility with the Company’s Values
· Possess an aptitude towards creating a safe environment to himself and others
· Be able to commit and provide quality to his/her line of work
· Strive to create a customer-driven approach
· Show respect and integrity at the workplace and able to work in a team
· Believe that continuous professional development is the key to continue growing within the Company and keen to attend training as required
· Cultivate a strong understanding of key social and environmental issues
Competencies
1. Personal
· Interpersonal skills
· Customer care skills
· Numeracy skills
· Organisational and planning skills
· Problem solving and decision-making skills
· The ability to work independently and as part of a team
· The ability to work under pressure and in a hectic environment
· A flair for sales
· A sense of initiative
· A sociable personality
· A well-groomed appearance
· Assertiveness, Charisma, Confidence, Diligence, Efficiency, Enthusiasm, Flexibility, Patience, Trustworthiness
2. Technical
· Knowledge of the products and DIY
· The ability to explain technical information in simple language
· Knowledge of competitors’ products or services
· The ability to reach sales targets
· Selling skills and techniques, including the ability to upsell
· The ability to understand the needs of different customers
· The ability to negotiate and persuade
· The ability to engage with the local community
3. Information Technology
· Basic IT skills
4. Health & Safety
· Knowledge of health and safety procedures