become a DREAM MAKER
Atlantica Hotels & Resorts, the leading hotel company in Cyprus and Greece, is expanding its operations. We are looking for an experienced and talented individual to join our team as a Front Office Agent for the summer season 2024 at the Atlantica Miramare in Limassol, Cyprus. The position is permanent and not seasonal.
As a Front Office Agent, you are an integral part of our commitment to delivering exceptional guest service, combining efficiency, courtesy, and professionalism to ensure a memorable and seamless stay for our valued guests.
Responsibilities
- Greet and welcome guests with warmth and professionalism, creating a positive first impression.
- Effectively address guest inquiries, providing accurate information about the hotel facilities, services, and local attractions.
- Efficiently handle room reservations, ensuring accuracy and timely confirmation.
- Collaborate with other departments to meet specific guest requests and preferences.
- Create a welcoming and friendly atmosphere, fostering positive interactions with guests.
- Serve as a central communication point between guests and various hotel departments.
- Conduct smooth and expedited check-in and check-out processes, adhering to established procedures.
- Handle guest payments accurately and securely, utilizing the hotel's payment systems.
- Maintain accurate and up-to-date guest records, ensuring confidentiality and compliance with privacy regulations.
- Address guest concerns or issues promptly and professionally, seeking effective resolutions.
Requirements
- Bachelor's degree in hospitality management, business administration, or related field.
- Minimum of 1 year of experience in a front office, customer service, or hospitality role
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.
- Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions
- Knowledge of hospitality industry best practices, including customer service and guest experience.
- Proficient in English, additional languages a plus.
- Strong computer skills, including proficiency in MS Office and experience with hotel management systems.
Benefits
- Competitive salary and other benefits (as per local legislation)
- Advanced opportunities for professional growth
- Accommodation (if necessary) and board
- Participation in educational programs
- Diverse and multicultural environments
- Professional skills development
|