Career Opportunities

MGR Human Resources Ltd, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking t...

MGR Human Resources Ltd, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking to hire an ICT Assistant – interim support for the European Union Agency for Asylum to be based in Malta, HQ.

The position

The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Union Agency for Asylum (EUAA). EUAA is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.

Responsibilities:

• Dealing directly with staff either by telephone, email or in person at operational locations (which will include travelling outside of Malta).
• Efficient handling of IT related issues assigned using the means available
• Tracking and updating issues related to operations in the ICT Ticketing System
• Proper escalation of issues to the 2nd or 3rd Level ICT Helpdesk
• Support in maintaining an up-to-date assets and inventory database
• Ensuring the smooth running of Video- and tele-conferencing facilities
• Installing hardware and software components, updates, workstations, peripherals and mobile phones, videoconferencing units, and logical unit support, while ensuring maintenance
• Carry-out pre-deployment quality control for desktop and laptop platforms
• Establish and update respective release and maintenance documentation - Ensure hard drive encryption is applied according to ICT procedures
• Assist with the coordination of technical support with external service suppliers and contracted vendors, specifically regarding audio and video equipment in the EUAA and local Authority facilities
• Collaborate and support the maintenance of the Documentation and in the operation of available ICT applications
• Coordinate in the delivery / replacement of ICT Equipment which are critical to the smooth running of the operation.

Selection criteria:

Minimum requirements

• Post-secondary education attested by a diploma, OR Secondary  education  attested  by a  diploma  giving  access  to  post-secondary education and appropriate professional experience of at least one year.
• Certification in ICT or similar field
• Knowledge in ITIL or other ICT Service Management Frameworks
• Thorough Knowledge of English (level C1 in all dimensions as per the Common European Framework of Reference for Languages or CEFRL);

Advantageous  

• Experience within an ICT Service Desk team
• Customer Care Experience
• Good command of Italian (level B2 in all dimensions as per the Common European Framework of Reference for Languages or CEFRL);

Required skills/competencies:

• Must be comfortable working within a multi-cultural environment
• Must display a pro-active attitude towards resolving issues
• Must display the ability to work within a team and adapt to changing circumstances in a challenging environment.
• Demonstrated analytical skills;
• Drafting reports;
• Ability to work under pressure and accomplish multiple tasks;
• Good communication skills and well developed interpersonal skills;
• Accuracy and attention to details;

Remuneration

The position falls in hierarchical Category III and the associated salary is €33,475.68 gross annually in twelve monthly installments.

Applications

All applications will be treated with the strictest confidentiality.

Ongoing application - The applications received for this position will be assessed when a need for filling the specific position arises. Successful applicants will be informed about next steps when a need arises for filling this position.

Please note that only successful candidates will be contacted.

MGR is an equal opportunities employer.

MGR Human Resources Ltd, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking t...

MGR Human Resources Ltd, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking to hire an HR Assistant – interim support for the European Union Agency for Asylum to be based in Malta HQ.

The position

The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Union Agency for Asylum (EUAA). EUAA is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.

Responsibilities

• Provide support to the Recruitment Sector on selection procedures
• Support with the publication and dissemination of vacancy notices
• Perform eligibility screening of applications
• Prepare documents and dossiers for the selection committee members
• Organise meetings, interviews and written tests
• Prepare letters for candidates, draft formal documents such as Executive Director’s Decisions archive files both in paper and electronically
• Update databases, initiate the process of reimbursement of candidates, support the other team members and the Head of Sector when required, perform any other administrative tasks, as required.  

Requirements

• Previous experience in performing administrative tasks of at least 1 year
• Good knowledge of Outlook, Word and Excel (mandatory)
• Attention to details, discretion and confidentiality, organisational and team working skills
• Very good level of spoken and written English is essential.
• Customer service attitude, proactive approach to work, willingness to learn and improve own skills, availability to support the team when needed and an open mind and flexibility are required.

Remuneration

The position falls in hierarchical Category III and the associated salary is €33,475.68 gross annually in twelve monthly installments.

Applications

All applications will be treated with the strictest confidentiality. Interested applicants should apply for the vacancy no later than Friday 9^th of June 2023.

Please note that only successful candidates will be contacted.

MGR is an equal opportunities employer.

MGR Human Resources Ltd, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking t...

MGR Human Resources Ltd, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking to hire an HR Assistant – Career and Development – interim support for the European Union Agency for Asylum to be based in Malta HQ.

The position

The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Union Agency for Asylum (EUAA). EUAA is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.

Responsibilities

Provide support to the Sector specifically in the Learning and Development area. The work includes administrative and logistical support with the induction of new staff, management of learning requests, support in the appraisal and promotion exercises, archive files both in paper and electronically, update databases, compile reports and statistics, support the other team members and the Head of Human Resources when required, perform any other administrative tasks, as required.   

Customer service attitude, proactive approach to work, willingness to learn and improve own skills, availability to support the team when needed and an open mind and flexibility are required.

Requirements

• Good knowledge of Outlook and Word (mandatory) and Excel (desirable).
• Attention to details, organization and excellent level of spoken and written English is essential.
• Previous experience in performing administrative tasks of at least 1 year.
• Experience in HR and financial transactions is desirable and experience or strong interest in Learning & Development a plus.

Remuneration

The position falls in hierarchical Category III and the associated salary is €33,475.68 gross annually in twelve monthly installments.

Applications

All applications will be treated with the strictest confidentiality. Interested applicants should apply for the vacancy no later than Thursday 8^th of June 2023.

Please note that only successful candidates will be contacted.

MGR is an equal opportunities employer.

MGR Human Resources Ltd, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking t...

MGR Human Resources Ltd, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking to hire an HR Administrator – interim support for the European Union Agency for Asylum to be based in Malta HQ.

The position

The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Union Agency for Asylum (EUAA). EUAA is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.

Responsibilities

The successful candidate will be engaged in administrative work related to the onboarding of new staff members. The HR Administrator will be responsible for:

• Communication with candidates during the whole onboarding process – phase 1, phase 2, post-contract signature;
• Collecting the supporting documents, their filing, checking and analyzing and preparing the grading for contract of employment;
• Drafting the contracts of employment and finalizing the files for the ED’s signature;
• Collect the supporting documents in relation to the establishment of financial rights, analyzing them, filing and actively supporting the Leader of the Individual Rights Team in the aforementioned process;
• Accurate maintenance of electronic personal files and physical ones when needed,
• Ensuring proper and accurate files’ circulation,
• Update related databases and excel monitoring tables,
• Support the Head of Sector and team members’
• Provide the needed administrative support and arising ad-hoc tasks.

Requirements

• Education: Bachelor’s degree

Well developed:

• Communication skills
• Attention to detail
• Analytical skills
• Problem solving skills
• Writing skills

Excellent command:

• Word, Excel, Outlook
• English language

Personality:

• Team player
• Eager and able to learn fast

Remuneration

The position falls in hierarchical Category IV and the associated salary is €42,853.80 gross annually in twelve monthly installments.

Applications

All applications will be treated with the strictest confidentiality. Interested applicants should apply for the vacancy no later than Thursday 8^th of June 2023.

Please note that only successful candidates will be contacted.

MGR is an equal opportunities employer.

MGR Human Resources Ltd, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking t...

MGR Human Resources Ltd, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking to hire an Administrative Assistant – Training and Learning Management Unit for the European Union Agency for Asylum to be based in Malta.

The position

The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Union Agency for Asylum (EUAA). EUAA is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.

Responsibilities:

• Providing logistic and administrative support to the Unit;
• Providing technical support during training sessions (webinars and face-to-face);
• organization of meetings, conferences, workshops, including invitation letters, participants lists, the procurement of venues and catering and the preparation of meeting documentation, tools and folders for participants;
• providing support to the function of the EUAA Registrar;
• providing support in drafting of administrative files;
• managing functional mailboxes of the Unit within the Training Implementation Unit of EUAA and communicate with external stakeholders on administrative matters;
• providing support with mission preparation for staff members;
• archiving of documents;
• providing support with reimbursement of participants to meeting;
• support with other administrative and financial tasks.

Selection criteria:

Minimum qualification

• Post-secondary education attested by a diploma or secondary education.

Minimum experience  

• Minimum 1 year of appropriate professional experience in an administrative function or equivalent

Remuneration

The position falls in hierarchical Category III and the associated salary is €33,475.68 gross annually in twelve monthly installments.

Applications

All applications will be treated with the strictest confidentiality. Interested applicants should apply for the vacancy no later than Thursday 8^th of June 2023.

Please note that only successful candidates will be contacted.

MGR is an equal opportunities employer.

MGR Human Resources Ltd, member of MAP S.Platis Group, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are currently seeking to r...

MGR Human Resources Ltd, member of MAP S.Platis Group, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are currently seeking to recruit a Deployment Management Officer – interim support for the European Union Agency for Asylum to be based in Malta, HQ.

The position

The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Union Agency for Asylum (EUAA). EUAA is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.

Responsibilities:

The Deployment Management Officer will be working in the Operational Deployment Management Sector (ODMS) within the Operational Support Centre and will be responsible for the tasks:

• Overall support for the implementation of ODMS activities as applicable, including with regards to relevant project management, activity execution, administrative support, facilitation and coordination of meetings, reporting and briefing, monitoring and evaluation etc.
• Support for the Country Operations of the Operational and Technical Assistance Unit and the First Operational Response Unit with regards to the planning and execution of the annual and multi annual operational personnel deployment management activities
• Support all parts of operational deployment management for personnel to be deployed as part of EUAA Operations
• Support in the planning and review of requirements (numbers and competencies) for deployed personnel for EUAA Operations
• Support the coordination and implementation of assessment and selection procedures for personnel to be deployed as part of EUAA Operations
• Support the development of performance management systems and implementation of performance management exercises
• Support the development and maintenance of deployment management databases
• Support the management in monitoring of contracts and budgets
• Participate in financial processes
• Report on activities and support the Head of Sector to prepare material for regular reporting to EUAA Management and input for other policy documents on issues relating to assigned projects / programmes within the Sector
• Perform any other duties required in the interest of the service as required by Head of Sector.

 Minimum requirements:

• A completed university studies of at least three years attested by a diploma
• At least two years of experience with the recruitment, administration and/or management of personnel (e.g. staff, temporary staff, experts)
• Proven professional experience in drafting templates, documents and reports.
• Previous experience within an international and multicultural environment.
• Meet the character requirements for the duties involved
• Thorough Knowledge of English (level C1 in all dimensions as per the Common European Framework of Reference for Languages or CEFRL)
• Computer literacy, including MS Office Suite, use of internet and web-based applications

Advantageous:

• Post-secondary degree in HR, Business Administration or other relevant subject is advantageous
• Experience with the use of deployment management information systems/databases.

 Required skills/competencies:

• Excellent planning and organisational skills
• The ability to prioritise work and deliver under pressure
• The ability to work under minimal supervision on multiple tasks
• Strong service-oriented attitude and flexibility
• Excellent intercultural/interdisciplinary communication skills
• Excellent analytical capabilities and problem-solving skills
• Attention to confidentiality and integrity

Remuneration

The position falls in hierarchical Category IV and the associated salary is €42,853.80 gross annually in twelve monthly installments.

Applications

All applications will be treated with the strictest confidentiality. Interested applicants should apply for the vacancy no later than Thursday, 8^th of June 2023.

Please note that only successful candidates will be contacted.

MGR is an equal opportunities employer.

MGR Human Resources Ltd, member of MAP S.Platis Group, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are currently seeking to r...

MGR Human Resources Ltd, member of MAP S.Platis Group, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are currently seeking to recruit a Quality Assurance Assistant – interim support for the European Union Agency for Asylum to be based Outside Malta HQ.

The position

The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Union Agency for Asylum (EUAA). EUAA is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.

Responsibilities

In the framework of the Operational Plan 2022-2024 signed by the EUAA and Malta, and under Measure 2 on Reception Support, the Quality Assurance Assistant – interim support will work under EUAA’s coordination to support the Maltese Agency for the Welfare of Asylum Seekers (AWAS) and its Quality Assurance Unit. The position is based in Malta, in AWAS HQ and in open reception centres.

Main tasks

• Support the development and implementation of AWAS Quality Assurance Framework and related activities;
• Support the development and piloting of quality tools (EUAA ARC tool, questionnaires, internal interview templates, surveys, etc.) and the roll-out of self-assessment activities in AWAS centres;
• Support the organisation of technical knowledge exchanges (online meetings and/or study visits) with other EU+ countries, to foster the exchange of knowledge and good practices in relation to quality in reception;
• Contribute to training and coaching activities, workshops, meetings;
• Collect and analyse data, ensuring consistency, harmonisation and quality of data processing and feedback;
• Conduct desk research to strengthen AWAS’ quality assurance strategy and objectives;
• Support the harmonisation of workflows and procedures, internal cooperation and information sharing;
• Participate in regular meetings organised by the EUAA Measure Coordinator and/or Field Coordination Support Officer;
• Attend meetings with focal points from the national reception authority to discuss challenges and results of quality assurance activities;
• Report on a regular basis as per EUAA reporting systems and requirements;
• Perform all tasks in cooperation with AWAS Quality Assurance Unit Leader and relevant AWAS and EUAA staff;
• Performs any other job-related duties as necessary or as assigned by the EUAA Measure Coordinator and/or the Operations Officer Field Coordination Support Officer – interim support.

Minimum requirements

• A secondary education attested by a diploma giving access to post-secondary education and appropriate professional experience.
• Minimum 2 years of experience in the reception context and/or in reception centres for applicants for international protection;
• Good knowledge of the international & European legal framework on international protection and of the Common European Asylum System;
• Possess a professional knowledge of English (at least C1 according to the CEFR).
• Possess a thorough knowledge of MS Office suite.
• Advanced skills in Excel use, development and consolidation of Excel-based tools, databases, charts, graphs, etc.

Advantageous

• Post graduate University degree (preferably in Law, Social Science, Public Administration, or similar fields);
• Good knowledge of the Maltese migration context;
• Working knowledge of Maltese language;
• Previous working experience in developing tools and templates, drafting and/or running surveys, questionnaires, focus groups;
• International working experience;
• Very good knowledge of Excel and other statistical programs.

Required skills/competencies

• Excellent analytical skills, drafting and reporting skills;
• Flexibility and ability to work proactively in different settings and in multi-cultural environments;
• Experience in working under pressure with strict deadlines and managing multiple tasks simultaneously;
• Good interpersonal and presentation skills, coupled with organisation and planning skills and a high problem-solving ability;
• Ability to maintain a high level of confidentiality;

Remuneration:

The position falls in hierarchical Category III and the associated salary is €33,475.68 gross annually in twelve monthly installments.

Applications:

All applications will be treated with the strictest confidentiality. 

Ongoing application - The applications received for this position will be assessed when a need for filling the specific position arises. Successful applicants will be informed about next steps when a need arises for filling this position.

Please note that only successful candidates will be contacted.

MGR is an equal opportunities employer.

 

MGR Human Resources Ltd, member of MAP S.Platis Group, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are currently seeking to r...

MGR Human Resources Ltd, member of MAP S.Platis Group, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are currently seeking to recruit a Team Leader – Asylum – interim support for the European Union Agency for Asylum to be based Outside EUAA HQ, International Protection Agency and SAFI Barracks in Malta.

The position

The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Union Agency for Asylum (EUAA). EUAA is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.

Responsibilities

• Support the first instance decision-making process by reviewing draft decisions and by providing individual guidance and feedback to the caseworkers.
• Coach the caseworkers on their interview and decision-making skills and help identify their training needs with regards to the asylum procedure
• Report complex cases and challenges faced throughout the asylum determination process to the Quality Control Unit and/or measure coordinator
• Support and provide feedback to EUAA and IPA on the implementation of guidelines, policies, SOPs, templates in relation to the Maltese asylum determination procedure
• Liaise with the IPA’s Quality Control Unit on individual cases or in support of the Measure Coordinator
• Ensure daily, weekly and monthly monitoring of caseworkers’ workload and productivity to ensure progress towards planned targets
• Screen and allocate cases to caseworkers in accordance with their workload
• Provide the Field Coordinator general support towards the implementation of caseworkers’ field activities
• Support the on-boarding of new CWs
• Performs other job-related duties as necessary or as assigned by field coordinator assistant / measure coordinator.

Selection Criteria

• A completed university studies of at least three years attested by a diploma
• Thorough Knowledge of English (level C1 in all dimensions as per the Common European Framework of Reference for Languages or CEFRL)
• Deep knowledge in European Asylum Law and Case Law of CJEU/ECHR
• Deep knowledge in European Asylum Procedures’ quality standards
• At least one year of experience in conducting asylum interviews and writing well-founded decisions; any additional year of experience will be considered advantageous
• Experience in public administration, national or international organisations
• Computer literacy, including MS Office Suite, use of internet and web-based applications

Advantageous

• University degree in law, social science, public administration or similar

Required skills/competencies

• Leadership skills and experience managing small teams or projects
• Field experience or experience working under pressure by keeping strict deadlines and managing multiple tasks simultaneously
• Excellent communication abilities and soft skills
• A pro-active and team-motivating approach
• Meticulous, flexible with a can-do approach and attitude to work
• Self-motivation and ability to work under minimum supervision
• Sharp analytical and troubleshooting skills
• Ability to work in a multi-cultural environment

Remuneration:

The position falls in hierarchical Category IV and the associated salary is €42,853.80 gross annually in twelve monthly installments.

Applications:

All applications will be treated with the strictest confidentiality. 

Ongoing application - The applications received for this position will be assessed when a need for filling the specific position arises. Successful applicants will be informed about next steps when a need arises for filling this position.

Please note that only successful candidates will be contacted.

MGR is an equal opportunities employer.

MGR Human Resources Ltd, member of MAP S.Platis Group, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are currently seeking to r...

MGR Human Resources Ltd, member of MAP S.Platis Group, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are currently seeking to recruit a Registration Assistant – interim support for the European Union Agency for Asylum to be based in Malta, International Protection Agency and SAFI Barracks.

The position

The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Union Agency for Asylum (EUAA). EUAA is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.

Responsibilities:

• Support the registration and lodging of applications for international protection by filling in the appropriate forms and follow related tasks according to guidelines and Standard Operating Procedures.
• Support the Front Desk daily activity at Malta’s International Protection Agency and assist with asylum-related procedural tasks.
• Provide applicants with detailed information on the registration process, the asylum procedure, their rights and obligations, and the rights and benefits emanating from international protection either in-person or via email.
• Support the issuance of protection certificates to beneficiaries of protection according to established procedures and guidelines.
• Support the preparation of end of protection or discontinuation of application decisions based on templates.
• Perform quality checks of registration and lodging forms of applications for international protection.
• Fill in the referral template and send it to the focal point in the team for all cases where there are vulnerability indicators.
• Implement data entry/registration of asylum claims and upload scanned documents into the relevant national databases.
• When necessary, act as a focal point in support of Flow Managers in relation to the scheduling of registrations/lodging and interviews.
• Support the on-boarding of newcomers.
• Support voluntary relocation-related activities and the registration of applications for temporary protection.
• Provide regular analytical and statistical feedback on activities, services provided and challenges.
• Perform any other tasks in the interest of the service, relevant to the specific profile.

Selection criteria:

• Post-secondary education attested by a diploma, OR
• Secondary education attested by a diploma giving access to post-secondary education and appropriate professional experience of at least one year.
• Degree in Law, International Relations, International Law, Political or Social Science is advantageous.
• Good understanding of Malta’s migration and asylum context.
• Knowledge of the Common European Asylum System.
• Demonstrated previous experience in similar tasks will be an advantage.
• Thorough knowledge of English (at least C1 according to CEFR).
• Computer literacy, including MS Office applications (SharePoint, Word, Excel).
• Flexibility and fast adaptability to challenges in the field.
• Excellent intercultural/interdisciplinary communication skills.

Remuneration

• The position falls in hierarchical Category II and the associated salary is €26,147.04 gross annually in twelve monthly installments.

Applications

All applications will be treated with the strictest confidentiality.

Ongoing application - The applications received for this position will be assessed when a need for filling the specific position arises. Successful applicants will be informed about next steps when a need arises for filling this position.

Please note that only successful candidates will be contacted.

MGR is an equal opportunities employer.

MGR Human Resources Ltd, member of MAP S.Platis Group, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are currently seeking to r...

MGR Human Resources Ltd, member of MAP S.Platis Group, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are currently seeking to recruit a Quality Assurance Officer – interim support for the European Union Agency for Asylum to be based in Malta.

The position

The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Union Agency for Asylum (EUAA). EUAA is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.

Responsibilities:

• Ensure consistency in and quality of the processing of applications for international protection by EUAA caseworkers, in line with detailed Standard Operating Procedures and EU asylum acquis and international law of refugee protection.
• Provide or contribute to trainings, workshops and meetings related to quality issues in the processing of applications for international protection.
• Provide in cooperation/consultation with the Senior Manager for Protection Operations, Senior Protection Officers and other relevant officers/stakeholders, written procedural guidance to staff, such as general procedural guidance, thematic procedural guidance (such as persons with special procedural needs, SGBV, LGBTQI issues) and procedural guidance per procedure (e.g. regular, accelerated, subsequent, last-minute applications), based on national and European legislation.
• Develop written guidelines e.g. SOPs, checklists, and templates that are necessary for all the steps of the asylum procedure at first instance.
• Update and implement all developments in guidance, quality feedback and SOPs, timely flag shortcomings and inconsistencies and propose improvements and solutions.
• Work in close cooperation, consultation with Senior Protection Officers and under the coordination of the Senior Manager for Protection Operations.
• Provide second-tier guidance to protection officers and team leaders on conducting interviews with applicants for international protection and on preparing evaluation reports on applications
• Regulate meetings between the Team Leaders and IPA representative/s to discuss both procedural and substantial issues which arise in the examination of applications for international protection.
• Review evaluation reports of caseworkers and protection officers before signature by the appointed IPA staff.
• Work in cooperation and consultation with the quality assurance staff in EUAA’s Asylum Knowledge Centre.
• Perform any other tasks in the interest of the service, relevant for the specific profile.

Requirements

Minimum Selection Criteria:

• A completed university studies of at least three years attested by a diploma.
• Previous experience of at least 3 years as asylum caseworker is required, both in conducting interviews for refugee status determination and in preparing the respective decisions/opinions/recommendations.
• Very good understanding of the Maltese migration and asylum context.
• Thorough Knowledge of English (level C1 in all dimensions as per the Common European Framework of Reference for Languages or CEFRL).
• Computer literacy, including MS Office Suite, use of internet and web-based applications.

 Advantageous:

• University degree in the field of law, political, humanitarian, and/or social studies.
• Relevant post-graduate degree will be considered as an asset.
• Experience in vulnerability and exclusion procedures, especially in the Maltese context, will be considered as an asset.
• Past experience within the EUAA operations context as caseworker will be considered as an asset.

 Required skills:

• Excellent intercultural/interdisciplinary communication skills.
• Analytical skills and ability to work as a member of team.

Remuneration

• The position falls in hierarchical Category IV and the associated salary is €42,853.80 gross annually in twelve monthly installments.

Applications

All applications will be treated with the strictest confidentiality.

Ongoing application - The applications received for this position will be assessed when a need for filling the specific position arises. Successful applicants will be informed about next steps when a need arises for filling this position.

Please note that only successful candidates will be contacted.

MGR is an equal opportunities employer.

MGR Human Resources Ltd, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking t...

MGR Human Resources Ltd, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking to hire an Information Provision Assistant – interim support for the European Union Agency for Asylum to be based in Malta, outside EUAA HQ.

The position

The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Union Agency for Asylum (EUAA). EUAA is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.

Responsibilities:

Under EUAA’s coordination, the Information Provision Assistant supports the International Protection Agency (IPA) in their responsibility to inform asylum seekers and refugees on procedures, rights, obligations.

The Information Provision Assistant supports activities related to content development, design, and revision of information provision materials. 

Under EUAA’s coordination, Information Provision Assistant will:

• Support the national authorities in determining and approving information to be shared with applicants for international protection
• Support concept and content-development of information provision materials on asylum, based on needs assessment
• Contribute to the creation of packages and appropriate dissemination tools, using various supports (e.g. leaflet, video, social media), for information provision in relation to access to international protection, rights and obligations, asylum procedures, reception benefits and obligations and specific information related to services (UAMS, LGBTIQ+, etc.)
• Ensure to cover the various procedural steps, with simple and clear content, appropriate for the age and level of understanding of the applicants, in a language that the applicant is reasonably supposed to understand
• Support testing and adjusting content in timely manner based on feedback received
• If needed and requested, support provision of information in the field
• Coordinate and communicate with other members of staff as necessary from Malta Operations teams, and regularly consult with relevant colleagues and stakeholders to ensure accuracy of the information provided
• Support the development of guidelines, standard operating procedures, information packages, templates, tools, and others as required
• Draft documents, concept notes, templates, statistics, minutes, and reports
• Research on new developments in the area of asylum in Malta, available mainstream services, and projects, as well as rights and obligations of International Protection applicants
• Keep-up to date with the latest projects and initiatives undertaken by national authorities in the field of asylum and reception
• Report on a regular basis as per EUAA reporting systems
• Perform other job-related duties as necessary or as assigned by the Measure Coordinator or by the Field Coordination Support Officer

Selection criteria:

• Post-secondary education attested by a diploma, OR Secondary education attested by a diploma giving access to  post-secondary education and appropriate professional experience of at least three years;
• University degree in a relevant field (preferably Refugee Law and Human Rights Laws, Political science, Social Science, International Relations, International Law) is advantageous.
• Excellent knowledge of the legal international & European framework related to international protection and the Common European Asylum System, including specific asylum-related and reception procedures
• Proven field experience of minimum three (3) years with regards to asylum and reception related activities related to the tasks described relevant for the provision of information in the field of international protection
• Proven experience in conducting research, including desk-based research, related to topics in the field of international protection for various projects, drafting reports, collection of background material
• Good understanding of the Maltese asylum and reception context will be considered advantageous
• Thorough knowledge of English (level C1 in all dimensions as per the Common European Framework of Reference for Languages or CEFRL);
• Computer literacy, including MS Office Suite, excellent use of internet, web-based applications and search engines;

Required skills

• Good intercultural and communication skills and cultural awareness
• Ability to work in different settings with capability to work in multi-disciplinary teams in a multi-cultural environment
• Ability to work in autonomy, as well as in a team, under minimum supervision
• Excellent drafting, analytical and communication skills
• Experience working under pressure by keeping strict deadlines and managing multiple tasks simultaneously
• Being able to maintain a high level of confidentiality

 Remuneration

The position falls in hierarchical Category III and the associated salary is €33,475.68 gross annually in twelve monthly installments.

Applications

All applications will be treated with the strictest confidentiality. 

Ongoing application - The applications received for this position will be assessed when a need for filling the specific position arises. Successful applicants will be informed about next steps when a need arises for filling this position.

Please note that only successful candidates will be contacted.

MGR is an equal opportunities employer.

MGR Human Resources Ltd, member of MAP S.Platis Group, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are currently seeking to r...

MGR Human Resources Ltd, member of MAP S.Platis Group, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are currently seeking to recruit a Flow Management Support Officer - interim support for the European Union Agency for Asylum to be based in Malta, outside EUAA HQ.

The position

The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Union Agency for Asylum (EUAA). EUAA is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.

Responsibilities:

• Responsible for the daily schedule of registrations and interviews on multiple sites, in collaboration with local authorities and EUAA colleagues. Prioritise and follow up on specific cases upon authorities’ request.
• Coordinate the pool of interpreters, assess and report monthly on translation needs to ensure coverage of all EUAA activities;
• Prepare and communicate weekly the transportation schedule for personnel, applicants and interpreters;
• Support the general coordination of the Registration Team across activities related to asylum and Temporary Protection;
• Responsible for maintaining and developing multiple Excel-based asylum and relocation databases, and draw data to provide monthly reports;
• Apply corrections in the statistical and case management tools used by EUAA team, feeding in with information provided by the determining authority on new caseload and pending cases;
• Help maintain issue logs and develop tools, workflows and guidelines;
• Liaise with government and internal stakeholders for the implementation of registration and relocation activities, including to determine the pool of candidates and to organise information provision sessions;
• Support the organisation and logistical arrangements of the pledging member states delegations’ interviews, including with EUAA support with interpretation;
• Provide regular analytical and statistical reports on outputs and challenges of the EUAA Asylum Support Team;
• Draft documents, templates, statistics, minutes and reports;
• Perform any other tasks in the interest of the service, relevant to the specific profile, including the possibility of going on mission.

Minimum requirements:

• A completed university studies of at least three years attested by a diploma;
• Proven experience of at least 2 years in a position with similar tasks;
• Good understanding of the Maltese migration and asylum context;
• Thorough Knowledge of English (level C1 in all dimensions as per the Common European Framework of Reference for Languages or CEFRL)
• Computer literacy, including MS Office Suite, use of internet and web-based applications;

 Advantageous:

• Relevant post-graduate degree will be considered as an asset;
• Experience in asylum procedures, especially in the Maltese context, will be considered an asset;
• Past experience within the EUAA operations context will be considered as advantageous;

Required skills/competencies:

• The position requires strong data management and data visualization skills (advanced level MS Excel and PowerBI or similar applications);
• Analytical skills and ability to work as a member of team;
• Flexibility and fast adaptability to challenges in the field;
• Excellent intercultural/interdisciplinary communication skills;
• Driving license category B will be considered advantageous.

Remuneration:

The position falls in hierarchical Category IV and the associated salary is €42,853.80 gross annually in twelve monthly installments.

Applications:

All applications will be treated with the strictest confidentiality.

Ongoing application - The applications received for this position will be assessed when a need for filling the specific position arises. Successful applicants will be informed about next steps when a need arises for filling this position.

Please note that only successful candidates will be contacted.

MGR is an equal opportunities employer.