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MGR Human Resources is an equal opportunities employer. 

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Software Tester - European Asylum Support Office (Malta)

Malta

MGR Human Resources Ltd, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking to hire a Software Tester for the European Asylum Support Office to be based in Malta.

The position

The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Asylum Support Office (EASO). EASO is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.

Responsibilities

  • Develop test strategies;
  • Develop test processes, procedures and documentation;
  • Develop test acceptance criteria;
  • Perform testing activities on technical products and report problems or failures leading to suggestions to improve or perfect the technical products;
  • Use/develop test tools and performs test automation activities;
  • Interact with project teams and other stakeholders in the framework of the tests organization and activities.

Requirements

  • Minimum 3 years of relevant education (bachelor or equivalent) after secondary school
  • Minimum 3 years of relevant IT experience and minimum 2 years of relevant software testing experience, preferably with 1-2 years’ experience in automated testing/scripting
  • International Software Testing Qualifications Board (ISTQB) Foundations Level exam is desirable
  • Prince 2 foundation qualification or an equivalent industry standard project management methodology is desirable
  • ITIL/ITIL V3 foundations certification is desirable
  • Database skills, mainly in MSSQL Server
  • Experience with IIS and Apache
  • Good experience with different Operating Systems, with light emphasis on Linux variants
  • Good understanding of object-oriented programming, J2EE architecture
  • Knowledge of automated testing tools, like WinRunner, QTP, Rational Robot
  • Must demonstrate an understanding of IP networking, protocols such as HTTP and HTTPS, firewalls, routers
  • Proven ability to manage and prioritize multiple, diverse projects simultaneously
  • Must be flexible, independent and self-motivated
  • Good reporting methods
  • Presentation skills and strong collaboration abilities
  • Excellent problem solving, debugging/troubleshooting skills
  • Advanced use of English (both oral and written)

Remuneration

The position falls in hierarchical Category III and the associated salary is €30,453.48 gross annually in twelve monthly installments.

Applications

All applications will be treated with the strictest confidentiality. Interested applicants should apply for the vacancy no later than Friday, 30th of April 2021. 

Please note that only successful candidates will be contacted.

MGR is an equal opportunities employer.


Team Leader - Asylum - European Asylum Support Office (Malta)

Malta

MGR Human Resources Ltd, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking to hire a Team Leader – Asylum for the European Asylum Support Office to be based in Malta.

The position

The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Asylum Support Office (EASO). EASO is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.

Responsibilities

The successful candidate will be expected, amongst other, to perform some or all of the following tasks:

  • Team Leader supports the first instance decision-making process through the review of every draft decision (4 eyes principle) before signature by the staff appointed by the CEO of IPA.
  • The Team Leader provides individual feedback to the caseworkers and coaches the caseworkers to improve their interview and decision-making skills.
  • The Team Leader will identify the training needs of the caseworkers and propose trainings on the core aspects of the asylum procedures or specialised trainings.
  • Report complex cases and challenges faced throughout the asylum determination process to the Quality Control Unit and/or measure coordinator
  • Ensure that SOPs and guidance provided by EASO and IPA is being introduced and followed
  • Research on topics related to the asylum procedure, legislation and country of origin information
  • Provide support and feedback to EASO and IPA in the development of guidelines, policies, SOPs, templates in relation to the Maltese asylum determination procedure
  • Liaise with the staff of the Quality Control Unit individual cases
  • Screen and allocate cases to caseworkers
  • Ensure daily, weekly and monthly monitoring of case officers’ productivity thus providing tailor-made support in order to meet the planned targets
  • Ensure daily and weekly planning and monitoring of the caseload of the caseworkers in line with the indicated priorities and available office space
  • Take over coordination on site whenever the measure coordinator and/or the field coordinator assistant are not present
  • Participate to meetings organised by the measure coordinator on a regular basis
  • Support recruitment of new CWs
  • Performs other job-related duties as necessary or as assigned by field coordinator assistant / measure coordinator.

Requirements

  • University degree in law, social science, public administration or similar
  • Deep knowledge in European Asylum Law and Case Law of CJEU/ECHR
  • Deep knowledge in European Asylum Procedures’ quality standards
  • Experience in conducting asylum interviews and writing well-founded decisions
  • Experience in public administration, national or international organisations
  • Experience in leading a small team or managing projects
  • Experience in working under pressure by keeping strict deadlines and managing multiple tasks simultaneously
  • Leadership through self-dedication, personal example and use of informal power
  • Very good level of written and spoken English 
  • Excellent communication abilities and soft skills
  • A pro-active and team-motivating approach
  • Meticulous, flexible with a can-do approach and attitude to work
  • Good interpersonal and presentation skills, coupled with organisation and planning skills and a high problem-solving ability
  • Self-motivation and ability to work under minimum supervision
  • Sharp analytical and troubleshooting skills
  • Ability to work in a multi-cultural environment

Remuneration

The position falls in hierarchical Category IV and the associated salary is €38,985.12 gross annually in twelve monthly installments.

Applications

All applications will be treated with the strictest confidentiality. Interested applicants should apply for the vacancy no later than Friday 30th of April 2021.

Please note that only successful candidates will be contacted.

MGR is an equal opportunities employer.


Site Engineer - European Asylum Support Office (EASO Regional Office, Nicosia)

Cyprus

MGR Human Resources Ltd, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking to hire a Site Engineer for the European Asylum Support Office to be based in EASO Regional Office in Nicosia.

The position

The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Asylum Support Office (EASO). EASO is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.

Responsibilities

  • Following up the work carried out by the contractors and ensuring conformity thereof with the terms of the contract (namely, the object of the works in line with the terms of reference and the contractual provisions, the quality of the tasks implemented, compliance with the deadlines, etc.)
  • Maintain the EASO Cyprus Regional Building namely by proactively scheduling the repair activities, maintaining an accurate record of such activities and monitoring the building systems to ensure that all is properly working
  • Be the facilitator / counsellor for all facility management operational issues and tasks within EASO Cyprus Regional Building
  • Support plans, processes, and procedures, including business continuity and disaster recovery
  • Organise the distribution of the available space in the building, including parking areas and coordinate related activities
  • Ensure the follow-up of the Head of Sector decisions and assist in organisation and management matters, including drafting of briefings and replies
  • Keep track of work in progress / deadlines and ensuring the follow-up of assigned tasks until completion
  • Co-ordinate ad hoc projects related to areas of responsibility within the Sector, both in the regional office as well as in all other locations where EASO implements its activities
  • Ensure good communication between EASO and its contractors
  • Support contract managers with the verification of the services/works carried out by the contractors against the terms of the contracts related EASO’s activities in Cyprus, with a view to validating payments requests
  • Support contract managers with the identification, maintenance, negotiation and supervision of the overall operational facility management-related services and supply contracts related to EASO’s activities in Cyprus
  • Support the contract manager with the management and supervision of the leasing and maintenance of equipment necessary for the functioning of EASO Cyprus Regional Office
  • Prepare and present reports, issue general information notes, briefings, induction materials and instructions to all post-holders and outsourced staff
  • Assist in preparation of calls for tenders (e.g. market surveys, drafting technical specifications, drafting reports)
  • Set up and maintain databases, contact lists, archiving systems and management of functional mailboxes
  • Provide statistics, periodical reports and other documentation regarding the administrative operation of the Sector, related with projects and maintenance
  • Act as Data Entry Agent (DEA) for the Sector financial transactions
  • Prepare the necessary documentation to initiate the budgetary commitment requests
  • Contribute to monitoring the budgetary commitments for the routine administrative of the Sector and plan the resources accordingly
  • In case of absence or in case of change of assignment, ensure proper handover to his/her backup or replacement. He/she will continue being responsible until a new successor has been appointed
  • Perform any other tasks in the interest of the service

Requirements

  • University degree in Engineering, preferably in one of the following fields: structural civil engineering, electrical engineering, mechanical engineering
  • At least 3 years’ experience in technical services in a larger institutional/business office environment of 100+ people or with a technical contractor
  • Very good knowledge of spoken and written English and Greek (at least B2)
  • No legal obligations to any civil contractor in Cyprus in terms of labour, contract or (co-) ownership or self-employed
  • Ability to observe high confidentiality
  • Ability to work in a multicultural environment
  • Good communicative skills

Additional Remarks

  • Workdays could start as early as 7 a.m. daily

Remuneration

The position falls in hierarchical Category III and the associated salary is €26,904 gross annually in twelve monthly instalments. The position also involves 21 days of annual leave, prorated depending on the employment starting date.

Applications

All applications will be treated with the strictest confidentiality. Interested applicants should apply for the vacancy no later than Sunday, 18th of April 2021.

Please note that only successful candidates will be contacted.

MGR is an equal opportunities employer.


Maintenance Assistant/Handyman - European Asylum Support Office (EASO Regional Office, Nicosia)

Cyprus

MGR Human Resources Ltd, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking to hire a Maintenance Assistant/Handyman for the European Asylum Support Office to be based to the EASO Regional Office, Nicosia.

The position

The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Asylum Support Office (EASO). EASO is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.

Responsibilities

  • Check office equipment (kitchen, furniture) on a regular basis and perform repairs when necessary.
  • Provide basic technical maintenance for all electricity related items, such as replacing light bulb and tubes.
  • Assist with minor plumbing including unblocking sinks and drains etc.
  • Detect and report major maintenance repairs.
  • Collect supplies of goods, stationary and other necessary equipment.
  • Assemble and install desks, shelves and other office furniture.
  • Participate in relocation processes; moving furniture and equipment.
  • Assist in assets management and inventories of storage and assets.
  • Perform courier and messenger duties.
  • Perform any other tasks in the interest of the service.

Requirements

  • High-school diploma or equivalent qualification.
  • Fluent in Greek and a working knowledge of English (level B2).
  • A minimum of two years working experience in a similar role.
  • Basic DIY skills.
  • Physical fit and able to lift heavy items.
  • Good communication and organizational skills.
  • Ability to work in a multicultural environment.
  • Possess a valid, clean drivers’ license.

Remuneration

The position falls in hierarchical Category II and the associated salary is €20,112.00 gross annually in twelve monthly installments. The position also involves 21 days of annual leave, prorated depending on the employment starting date.

Applications

All applications will be treated with the strictest confidentiality. Interested applicants should apply for the vacancy no later than Sunday, 18th of April 2021.

Please note that only successful candidates will be contacted.

MGR is an equal opportunities employer.


Vulnerability Assessor - European Asylum Support Office (Malta)

Malta

MGR Human Resources Ltd, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking to hire a Vulnerability Assessor for the European Asylum Support Office to be based in Malta.

The position

The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Asylum Support Office (EASO). EASO is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.

Responsibilities

  • Support with the screening, identification and examination of vulnerable cases, under the coordination of the team leader/-s, measure coordinator and/or the National Authority appointed staff
  • Prepare the vulnerability interview (methods of interview depending on the vulnerability, questions, issues of concern etc) of each assigned case.
  • Coordinate with the Team Leader about the personal and team’s monitoring and productivity in the context of backlog management
  • Act as a liaison among all actors involved in the assessment, handling and referral of vulnerable cases in the context of the asylum determination procedure
  • Assist with the preparation of relevant workflows, procedures, reports on vulnerability
  • Participate in meetings
  • Draft documents, templates, minutes and reports
  • Provide regular analytical and statistical reports of provided services and challenges
  • Monitor and provide regular statistical reports on vulnerable cases
  • Contribute towards the ongoing learning and professional development
  • Perform any other tasks in the interest of the service, relevant for the specific profile

Selection Criteria

  • University degree in relevant fields (preferably Political science, Law, Social sciences) is required
  • Demonstrated experience of minimum 1 year as case officer and/or vulnerability assessor
  • Demonstrated previous minimum experience of 2 years working with vulnerable groups, preferably in the context of asylum and/or migration
  • Very good understanding of the Maltese asylum, migration and reception context will be considered as an advantage;
  • Fluency in English (oral and written) is required
  • Computer literacy, including MS Office applications (Word, Excel), use of internet and web-based applications;
  • Analytical skills and strong ability to work as a team member
  • Very good intercultural/interdisciplinary communication skills

Remuneration

The position falls in hierarchical Category III and the associated salary is €30,453.48 gross annually in twelve monthly installments.

Applications

All applications will be treated with the strictest confidentiality. Interested applicants should apply for the vacancy no later than Saturday, 24th of April 2021.

Please note that only successful candidates will be contacted.

MGR is an equal opportunities employer.


Security Support Officer – European Asylum Support Office (Nicosia with frequent visits to EASO field locations)

Cyprus

MGR Human Resources Ltd, member of MAP S.Platis Group of Companies, is a leading, broad HR Consulting, Training, Recruitment and Temporary Placements Agency. We are looking to hire a Security Support Officer for the European Asylum Support Office to be based in Nicosia with frequent visits to EASO field locations.

The position

The successful candidate will work on a secondment basis for the awarded contract for the Provision of Interim Services to the European Asylum Support Office (EASO). EASO is an EU Regulatory Agency headquartered in Malta whose mandate is to strengthen EU Member States’ practical cooperation on asylum, to support Member States whose asylum systems are under particular pressure and to enhance the implementation of the Common European Asylum System.

Responsibilities

  • Coordinate and support operational and project processes to ensure safety and security aspects of the operations and the safety of staff
  • Develop and update security and safety procedures in line with EASO protocol
  • Knowledge of security and safety protocols and procedures in place, asses for compliance, report and advise management on any deficiencies
  • Provide security/safety briefings to EASO staff and deployed experts, including, inter alia, the warden system, radio communication procedures and fire safety
  • Assessment of safety and security of premises operated by EASO under instructions and supervision of relevant EASO staff
  • Implementation of measures in the fields of emergency devices and procedures, including aspects of evacuation from operational areas, under the supervision of relevant EASO staff
  • Manage the distribution and keep records of security/safety assets to personnel
  • Support the day-to-day coordination of access control and safety aspects
  • Ensure good contacts with authorities and/or co-operating agencies
  • Support the overall logistics of the Operating Plan implementation
  • Support procurement for purchase various security/safety items and services for operations under instructions and supervision of relevant EASO staff
  • Perform any other tasks in the interest of the service, relevant for the specific profile.

Requirements

  • Min. bachelor degree and relevant professional experience of at least 3 years.
  • Excellent written and oral command of English, fluent in Greek.
  • Computer literate, including MS Office applications (Word, Excel), use of internet and web-based applications.
  • Mobility and flexibility to work under pressure and in challenging contexts
  • Accuracy and attention to details.
  • Professional experience in working in an international environment will be considered an advantage

Remuneration

The position falls in hierarchical Category III and the associated salary is €26,904 gross annually in twelve monthly instalments. The position also involves 21 days of annual leave, prorated depending on the employment starting date.

Applications

All applications will be treated with the strictest confidentiality. Interested applicants should apply for the vacancy no later than Friday, 16th of April 2021.

Please note that only successful candidates will be contacted.

MGR is an equal opportunities employer.


Head of Quality Assurance (Nicosia, Cyprus)

Cyprus

On behalf of our client, a reputable CySEC Regulated Investment Firm, we are seeking to recruit a Head of Quality Assurance to join its fast-growing team in Nicosia.

The Position:

The successful candidate will report to the company Chief Operations Officer and main duties and responsibilities include amongst other:

  • Reviewing the all staff’s work quality by making use of call recording systems and applications.
  • Monitoring phone-calls and e-mail exchanges to establish if the company’s staff make use of proper techniques in achieving their goals and targets.
  • Providing data to the management team on daily call monitoring.
  • Working with the quality assurance team to ensure adequate feedback is received on monitored calls and emails.
  • Identifying opportunities for improvement on performance, procedures and customer experience, based on root cause analysis.
  • Creating daily reports to outline the number of calls available in all systems and highlighting the performance level for each recording that is analysed.
  • Developing and recommending action plans to reduce or eliminate the root cause and improve operational performance.
  • Staying current with relevant guidelines, policies and all regulation changes that may occur.
  • Providing, upon request, trainings for new quality assurance agents.
  • Ensuring compliance with all company quality procedures and guidelines, including, but not limited to Quality Policy and Code of Business Conduct and Ethics.

Requirements:

  • University degree in Business Administration or any other related field.
  • At least 3 years of relevant work experience in the Forex, Binary, and/or Gambling industry.
  • Strong numerical ability and attention to detail.
  • Strong sense of professionalism and integrity.
  • Excellent presentation and persuasive skills
  • Excellent command of the Greek and English languages, both verbal and written.
  • Excellent Computer literacy (Microsoft Office applications).

Remuneration

A competitive remuneration package will be offered to the successful candidate, according to qualifications and experience.

Applications

All applications will be treated with the strictest confidentiality. Interested applicants should apply no later than Thursday 22nd of April 2021.

Please note that only successful candidates will be contacted.

MGR is an equal opportunity employer.


Head of Back Office (Nicosia, Cyprus)

Cyprus

On behalf of our client, a reputable CySEC Regulated Investment Firm, we are seeking to recruit a Head of Back Office to join its fast-growing team in Nicosia.

The Position:

The successful candidate will hold a fulltime position as Head of Back Office and main duties and responsibilities include amongst other:

  • Responsible of managing the firm’s Back Office department.
  • Monitoring all incoming transactions of clients.
  • Requesting and reviewing KYC documents.
  • Ensuring KYC verification for potential and existing clients.
  • Ensuring quality customer support through live chats, emails and over the phone.
  • Managing and leading the customer onboarding process.
  • Ensuring that all customer documentations are kept up to date and accurate, in compliance with regulations.
  • Managing and updating customer records.
  • Monitoring of sales and retention calls.

Requirements:

  • University degree in a related field.
  • At least 3 years of relevant work experience in a Back Office position.
  • At least 2 years of relevant work experience in the Forex, Binary, and/or Gambling industry.
  • Minimum 1-2 years’ experience in a managerial position.
  • Strong numerical ability and attention to detail.
  • Strong sense of professionalism and integrity.
  • Excellent command of the Greek and English languages, both verbal and written.
  • Excellent Computer literacy (Microsoft Office applications).

Remuneration

A competitive remuneration package will be offered to the successful candidate, according to qualifications and experience.

Applications

All applications will be treated with the strictest confidentiality. Interested applicants should apply no later than Thursday 22nd of April 2021.

Please note that only successful candidates will be contacted.

MGR is an equal opportunity employer.


General Submission - MGR Clients