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Description

Reference

Category

Location

Client Services Support Specialist – Financial Technology (Limassol/Nicosia)

Cyprus

On behalf of MAP FinTech, a trusted technology provider to the global financial services industry is seeking to recruit a Client Services Support – Financial Technology to join its Limassol OR Nicosia offices.

By joining the team, the successful candidate will have unique profile-building and career growth opportunities in a fast-growing sector, working alongside highly experienced consultants and dealing with a reputable global clientele.

The Position

The successful candidate will be reporting to the Head of Analysis and Support Department and will be expected, amongst other of:

  • Providing 1st level support on customer enquiries on company’s products and services via telephone, web calls or email.
  • Liaising with other departments and routing tasks to them to solve customer enquiries that require further investigation.
  • Developing and maintaining excellent relationships with existing and prospect clients.
  • Identifying and assessing customer’s needs to achieve satisfaction.
  • Ensuring that high level service is always provided to customers.
  • Representing the company in a professional manner at all times.
  • Following standard processes and procedures and completing any other duties in coordination with the head of the department.

Requirements

  • University or College degree in Finance, Business Administration, Technology, or any other related field.
  • Excellent command of the English and Greek languages, both verbal and written.
  • Computer literacy and knowledge of Microsoft Office. 
  • Excellent analytical and numerical skills.
  • Dynamism and ability to deliver results in a timely manner.
  • Excellent problem-solving skills.
  • Customer service mindset.
  • Team spirit with strong relationship-building and interpersonal skills.
  • The following skills/knowledge would be considered as an advantage:
    • Previous professional working experience in a similar position.
    • Previous experience within the financial services sector.

Remuneration

A competitive remuneration package, including discretionary performance related bonus, provident fund and other benefits will be offered to the successful candidate.

Applications

All applications will be treated with the strictest confidentiality. Interested applicants should apply by clicking on the below Apply button.

Please note that only successful candidates will be contacted.

MGR and MAP FinTech are equal opportunities employers.