We are looking for a Help Desk Consultant to join our centralised User Help Desk team for one of our key government projects. You will be providing first level support to all system users, troubleshooting problems and advising on the appropriate action.

Responsibilities

• Log all help desk interactions on case management system
• Respond to requests for technical assistance
• Diagnose and resolve standard tier 1 issues e.g. user permissions/access, password reset, system navigation
• Advise user on appropriate action
• Conduct initial analysis of all reported system issues
• Follow standard help desk procedures
• Identify and escalate situations requiring urgent attention (e.g. partial/full system down, major functionalities malfunction, UI malfunction)
• Stay updated with system information, changes and updates

Qualifications

• University/ College degree or experience in a helpdesk customer service role
• Knowledge of computer software systems, including databases, office applications, and operating systems would be considered an advantage
• Knowledge of MS Office (Word, Excel, Outlook, PowerPoint, Project)

Skills & Competencies

• Excellent reporting skills
• Excellent customer service skills
• Excellent analytical and diagnostic skills
• Excellent communication and interpersonal skills
• Excellent problem solving and troubleshooting skills

Join an experienced team of software developers implementing mission critical IT solutions for large size organizations in various sectors (including law enforcement & justice, asylum & migration, social security, lands and town planning, financial services, insurance, etc) in Cyprus and abroad.  

The candidates will have the opportunity to expand their knowledge in software development by participating in large scale implementation projects with their team, through the guidance and coaching of their team leaders and the software architects of the company.

 Qualifications

• University / College graduate in an Information Technology related field
• At least 5 years working experience as a Software Developer
• Web application development knowledge
• Knowledge of some of the following will be considered an advantage: Netbeans/ Visual Studio, Java / C#, Glassfish/ IIS, HTML / Javascript / CSS, Oracle / MySQL/ MSSQL
• Excellent knowledge of both English and Greek 

 Personal Characteristics

• Strong communication and interpersonal skills
• Attention to detail
• Ability to understand and transform business requirements into software
• Ability to work independently and as a member of a project team
• Ability to consistently meet project deadlines

We are looking for a Project Manager to join our Project Management team. You will undertake the implementation of large-scale Information Technology projects for public sector organizations, as well as for the deployment of leading international Business Applications represented by NetU. The role involves designing project plans and ensuring adherence to quality standards, risk management, preparing status reports, leading and coordinating resources, monitor progress and participate in internal as well as customer communication, ensuring excellent execution of multiple projects.

Qualifications

• University graduate in Business or Information Technology related field
• Minimum four years’ proven experience in a similar position, within the tech industry
• PRINCE2 or PMP certification
• Experience with project management software such as Microsoft Project
• Knowledge of project management methodologies
• Previous experience in projects for public sector organizations will be considered an advantage
• Ability to work well with customers and partners through excellent relationship management to achieve challenging deadlines and outcomes
• A solid commercial understanding of managing risk within a project management environment, with experience of appropriate financial controls
• Excellent verbal and written skills of both English and Greek languages

Skills & Competencies

• Excellent communication and interpersonal skills
• Excellent stakeholder management skills
• Excellent organizational and time management skills
• Excellent analytical and problem-solving skills
• Strong attention to detail

Join an experienced team of analysts, performing business analysis on critical IT solutions for large size organizations in various sectors (including law enforcement & justice, asylum & migration, social security, lands and town planning, financial services, insurance, etc) in Cyprus and abroad.  

You will have the opportunity to expand your knowledge in business analysis and quality assurance, by participating in large scale implementation projects with your assigned team, through the guidance and coaching of your team leader and the software architects of the company.

As a Business Analyst, you will analyse and validate requirements from stakeholders, end-users and subject matter experts. You will ensure clean and accurate documentation of business requirements, client requirements, technical specifications and perform user trainings. You will identify opportunities for automation of data management processes and lead initiatives to implement automation. In addition, you will carry out routine testing of software implementation.

Qualifications

• University / College graduate in an Information Technology related field
• At least 3 years of experience as a Business Analyst for software projects
• Previous experience in public sector projects will be considered as an advantage
• Relevant technical experience of data processing and data design
• Excellent verbal and written communication skills.
• Excellent knowledge of both English and Greek

Skills & Competencies

• Ability to visualise client requirements and process flows into a software
• Strong communication skills, written and verbal
• Strong interpersonal skills and stakeholder management
• Ability to manage risks and challenges

It is an exciting time for us, as we are growing our team across all our core departments.

Join our experienced dream tech team of Software Developers and implement mission critical IT solutions for large size organizations in various sectors, including law enforcement and justice, asylum and migration, social security, lands and town planning, financial services and insurance to name a few, in Cyprus and abroad.  

 Responsibilities

You will have the opportunity to expand your knowledge in software development by participating in large scale implementation projects with an assigned tech team and with the guidance and coaching of your Lead and Software Architects.

 Qualifications

• University or College graduate in an Information Technology related field
• At least 2 years working experience as a Software Developer, preferably in Java, using either NetBeans or IntelliJ
• Web application development knowledge including but not limited to React, or Angular, HTML, JavaScript, CSS
• Knowledge of database systems, such as Oracle, MySQL or MSSQL
• Use of version control systems
• Excellent knowledge of both English and Greek

 Skills & Competencies

• Ability to understand and transform business requirements into software
• Strong communication and interpersonal skills
• High attention to detail and quality of work
• Ability to work independently and as a member of a project team

Role Scope

If you have a passion working in a customer facing role, identifying client needs and providing solutions towards technological efficiencies, then this role might be for you. You will get the chance to work with top tier clients across a range of sectors, providing high quality consulting services. You will be working with other Consultants and Developers on different implementation levels within a collaborative problem solving environment.

Responsibilities

• Deploy or optimize clients’ Salesforce application (pre-sales demonstration, demonstration of key capabilities and features, project implementation activities, deployment best practices, hands-on configuration and proving support on Salesforce deployments).
• Creation and execution of change sets
• Work closely with the client’s Project Manager and internal teams to ensure quality deliverables
• Continuous follow-up, learning and use of Salesforce’s evolutions and best practices
• Provide support to clients and internal resources, consistently meeting/exceeding goals and objectives
• Deliver high client satisfaction
• Positively impact client renewals
• Continued professional growth and development

Qualifications

• University / College graduate in Business or Information Technology related field
• At least 2 year prior Salesforce administration and/or implementation and/or configuration experience with any of Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Property Base
• Knowledge/Experience in any of the following Salesforce skills will be considered as an advantage: designing custom objects, custom fields, picklists, page layouts, workflow, approval processes, validation rules, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements
• Salesforce Certification will be considered an advantage
• Ability to communicate with customers and provide consultation on Salesforce solutions
• Ability to identify the areas requiring scripting through excellent knowledge of Salesforce modules and features, applying coding solutions only when absolutely required
• Ability to understand and transform business requirements into software
• Efficient gathering and analyzing requirements, and delivering solutions that are flexible and adaptable to client's needs
• Cutting edge innovator who continually follows-up new technologies and functionality and is involved in projects that push the capabilities of existing technologies and making use of new ones.

Skills & Competencies

• Strong problem-solving skills and ability to give optimal solutions
• Positive attitude; team player; ability to motivate others
• Results-driven, tenacious, drive to succeed in a fast-paced environment
• Ability to learn quickly and adapt to change
• Customer engagement and support skills
• Strong communication skills, both written and verbal
• Ability to work under timeframes, independently and as part of a team
• Strong numeric skills and attention to detail

Desired Certifications

Highly beneficial to have any Salesforce product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and on-boarding process in the first year of employment:

• Salesforce Certified Administrator
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Service Cloud Consultant

It is an exciting time for us, as we are growing our team across all of our core departments. Join an experienced team of software developers implementing mission critical IT solutions for large size organizations in various sectors (including law enforcement & justice, asylum & migration, social security, lands and town planning, financial services, insurance, etc) in Cyprus and abroad.  

 You will have the opportunity to expand your knowledge in software development by participating in large scale implementation projects with an assigned tech team and through the guidance and coaching of your team leader and the software architects of the company.

 Qualifications

• University / College graduate in an Information Technology related field
• Web application development knowledge
• Knowledge of some of the following will be considered an advantage: Netbeans/ Visual Studio, Java / C#, Glassfish/ IIS, HTML / Javascript / CSS, Oracle / MySQL/ MSSQL
• Excellent knowledge of both English and Greek languages

Skills & Competencies

• Ability to understand and transform business requirements into software
• Strong communication and interpersonal skills
• Attention to detail
• Ability to work independently and as a member of a project team
• Ability to consistently meet project deadlines

Join our team of talented individuals to help reputable organizations in achieving their goals by adopting best of breed ERP technologies and best practices. We are looking for an ERP Consultant to join our NetSuite team and contribute towards leveraging the power of cloud ERP technologies in a contemporary business environment.

The purpose of the role is to coordinate and conduct successful implementation of NetSuite ERP to clients, ensuring that all requirements and specifications, project scope and objectives are achieved, and all users are properly trained to use the solution effectively.

Responsibilities

• Perform full cycle NetSuite ERP implementations, interacting directly with senior level client personnel and ensuring that the integration/implementation process goes smoothly from start to finish.
• Participate in business process analysis sessions to configure system features or functions based on client requirements and needs. 
• Manage various engagements concurrently with strict timelines, outline implementation objectives, in a variety of client situations. 
• Work as part of a team with other NetSuite Consultants, to assess client implementation needs, design innovative solutions and implement them to a level which exceed client expectations. 
• Develop and communicate client requirements with the technical team on potential customizations to the solution. 
• Pursue professional certifications and personal development.

Qualifications

• University degree in Business Administration, Accounting & Finance, Information Technology, or other related fields. 
• At least 3 years of working experience, implementing and/or administrating ERP solutions.
• Experience and strong understanding in the following areas: ERP, Finance, Accounting and Order Processing.
• Experience in any of the following areas will be consider as an advantage: Inventory Management, Manufacturing and Data Analysis.
• Background and/or experience in taxation will be considered as an advantage.
• Ability to manage end-to-end implementation projects.
• Oracle NetSuite experience and/or certifications will be considered a strong advantage.
• Ability to handle multiple competing priorities in a fast-paced, deadline-driven environment.
• Ability to prepare and perform professional presentations to senior level clients.
• Strong communication skills in both Greek and English languages.

Skills & Competencies

• Strong customer centric skills.
• Strong communication and interpersonal skills.
• Attention to detail and strong presentation skills.
• Ability to understand and transform business requirements into software.
• Ability to work independently and as a member of a team.
• Methodical, organised, and able to consistently meet project deadlines.