Cyprus

Merchant Onboarding Specialist

Who we are? ISX Financial EU Plc is an EEA/EU Electronic Money Institution licensed by the Central Bank of Cyprus and the United Kingdom's FCA. The company provides p...

Who we are?

ISX Financial EU Plc is an EEA/EU Electronic Money Institution licensed by the Central Bank of Cyprus and the United Kingdom's FCA. The company provides payments, issuance of electronic money, IBAN addressable stored value accounts and KYC identity verification services to eCommerce merchants, regulated sector businesses and consumers.

Our inhouse developed platforms allow us to deliver technology and financial services to our customers, including our app flykk.it . The Group employs more than 125 staff located across our offices located in Australia, Cyprus, Lithuania, United Kingdom, Netherlands, USA, Israel, Malta.

Responsibilities include:

  • Always ensure that you comply with the Company’s policies and procedures, including audit requirements, confidentiality, AML/CTF, information security and data privacy of the Company’s customers and end users.

  • Ensuring merchants are onboarded according to ISX Financials’ policies and procedures.

  • Conduction of the initial onboarding process by undertaking due diligence procedures for all new client accounts into the

    company’s systems for the Purpose of ‘Know Your Customer’ (KYC) and ‘Know Your Business’ ( KYB ).

  • Client Liaison for the purposes of requesting, gathering and checking completeness of all merchants due diligence data,

    information and/or documentation required as per Company Procedures.

  • Verifying the data, documentation / information for purpose of including checks of merchant incorporation status via

    company house/company registrar, regulators, specialist databases and public access databases.

  • Working alongside Risk, AML, Compliance and Legal department.

  • Respond to customer enquiries using various communication mediums.

  • Build and maintain lasting relationships with ISX customers as the primary point of contact in the onboarding and

    integration process.

  • Follow up with customers and identify up-sale and new revenue possibilities, whilst identifying churn risks.

    Skills and Requirements:

  • Proficiency in verbal and written English Skills

  • Prior experience in a similar position ,customer service or sales will be considered as an advantage

  • Strong dedication to quality customer service

  • Ability to communicate effectively with clients

  • Excellent analytical and problem-solving skills

  • Ability to prioritize in a high-volume environment

  • Excellent organizational skills and attention to detail

  • Confidence and interpersonal skills

    Benefits:

  • Private health insurance plan fully sponsored by the company from day one
  • 21 days of Annual Leave (reaching up to 30 days per year based on years’ service)
  • Birthday leave
  • Happy hour every Friday
  • Benefits card with exclusive discounts to shops, restaurants, private school etc
  • Sports Benefit participation scheme ( Platinum Package)
  • Employee Referral bonus
  • Internal cafeteria with barista, unlimited snacks, fruits, drinks
  • Performance Bonus
  • Employee wellness application ( mental, financial, nutritional )
  • Gaming Corner


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