Cyprus

Software Technical Support Lead

Who we are: ISX Financial EU Plc is an authorised Electronic Money Institution licensed by the Central Bank of Cyprus. The company provides payments, issuance of electronic...

Who we are:

ISX Financial EU Plc is an authorised Electronic Money Institution licensed by the Central Bank of Cyprus. The company provides payments, issuance of electronic money, IBAN addressable stored value accounts and KYC identity verification services to eCommerce merchants, regulated sector businesses and consumers. 

ISX Financial EU Plc also operates a sophisticated & patented anti-money laundering and anti-fraud system that also provides transactional security to business and retail customers. It is real time and detects the AML issues currently in focus by regulators. 

ISX Financial EU Plc is part of the ISX Financial Group of companies. Our inhouse developed platforms allow us to deliver technology and financial services to our customers. The Group employs more than 140 staff located across our offices located in Australia, Cyprus, Lithuania, United Kingdom, Netherlands, USA, Israel, Malta.

The Role:

We are looking for a Software Technical Support Lead for our technical support team. The technical support team provides second line of technical support to our clients, investigating technical issues that cannot be solved by the first line of support. The team is working in collaboration with the first line of support and the developers.

Responsibilities:

  • Lead the software technical team for all technical concerns and manage workloads.
  • Monitor the banking system and the supporting systems and ensure that they are operating properly, make the precautionary tests and tackle any problems in a fast manner, and provide technical support to the users of these systems.
  • Troubleshoot any issues to understand the root cause and identify solutions.
  • Manage client integrations and assist in resolving any technical difficulties they may have.
  • Work with our clients to resolve any problems on customers’ side.
  • Assist management in creating training materials pertaining to system troubleshooting and usage.
  • Participate in the testing of the products prior production release.
  • Build knowledge bases and tools to help with the investigation of issues.
  • Participate in the SDLC and contribute to the monitoring/alerting flows.
  • Participate in tier 2 and tier 3 software support flows.

Skills and Requirements:

  • Bachelor’s degree in Computer Science or Information Technology.
  • Experience in Banking, Payments, Insurance or Telecom Industries.
  • Experience in any of: HTML, ASP, C#, JavaScript, Python, Microsoft Internet Information Server (IIS).
  • Experience in any of: Relational Database Management, ANSI SQL and/or T-SQL, Microsoft Visual Studio development environment, PowerShell.
  • Strong analytical and problem solving skills.
  • Proficient written and verbal English.
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
  • Positive and collaborative team player.

Benefits:

  • Private health insurance plan fully sponsored by the company from day one
  • 21 days of Annual Leave (reaching up to 30 days per year based on years’ service)
  • Birthday leave
  • Happy hour every Friday
  • Benefits card with exclusive discounts to shops, restaurants, private school etc
  • Sports Benefit participation scheme ( Platinum Package)
  • Employee Referral bonus
  • Internal cafeteria with barista, unlimited snacks, fruits, drinks
  • Performance Bonus
  • Employee wellness application ( mental, financial, nutritional )
  • Gaming Corner

 



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