ISX Financial EU Plc is a leading financial technology company that provides secure and efficient payment solutions. We are looking for talented individuals to join our team ...

ISX Financial EU Plc is a leading financial technology company that provides secure and efficient payment solutions. We are looking for talented individuals to join our team and help us continue to innovate in the fintech industry.

 

As an Electronic Money Institution licensed by the Central Bank of Cyprus, we offer a wide range of financial services, including payments, e-money issuance, and identity verification. Our advanced anti-fraud and anti-money laundering systems ensure the highest level of security for our customers.

 

We are a global company with offices in multiple countries, and our team is committed to delivering exceptional customer service and innovative solutions.

 

Join us and be part of a team that's shaping the future of finance.

 

Responsibilities:

• Always ensure that you comply with the Company’s policies and procedures, including audit requirements, confidentiality, AML/CTF, information security and data privacy of the Company’s customers and end users.

• Build and maintain lasting relationships with iSX customers as the primary point of contact in the onboarding and integration process.

• Respond to customer enquiries using various communication mediums as an active member of the relationship team.

• Work closely with software development, technical support, underwriting, sales & marketing, and product teams to deliver exceptional customer experiences.

• Produce regular reporting, including analyses of statistical data on query trends, peak times etc. and to record data based on customer pain points.

• Follow up with customers and identify up-sale and new revenue possibilities, whilst identifying churn risks.

• Perform product and feature demos, user training, and public facing webinars.

• Assist in solving Tier 1technical issues and escalate issues to technical support and other internal teams as needed.

• Screening and first contact of inbound marketing queries.

 

 

Requirements:

 

• Business or Management degree, preferred

• Strong dedication to quality customer service

• Previous experience in a similar position will be considered as an advantage

• Excellent verbal and written communication skills

• Exceptional interpersonal skills/team player

• Ability to handle multiple tasks

• Ability to work under pressure

• Excellent analytical and problem-solving skills

• Ability to work effectively and productively with others

• Effectively coordinate, perform, and complete multiple duties and assignments concurrently and in a timely manner

• Ability to prioritise in a high-volume environment

• Excellent organisational skills and attention to detail

• Must be a team player with an ability to work independently with minimal supervision

• Knowledge of Excel and Word for Windows

• Excellent knowledge of English

• Knowledge of other languages will be considered as an advantage.

• Previous experience in a similar position within fintech, payments, card acquiring, banking will be considered as an advantage.

 

 

Benefits:

• Private health insurance plan fully sponsored by the company from day one
• 21 days of Annual Leave (reaching up to 30 days)
• Birthday leave
• Happy hour with drinks and snacks every Friday
• Employee Training plans
• Benefits card with exclusive discounts to shops, restaurants, private school etc
• Sports Benefit participation scheme ( Platinum Package)
• Employee Referral bonus
• Internal cafeteria with barista, unlimited snacks, fruits, coffee 
• Performance Bonus
• Employee wellness application ( mental, financial, nutritional )
• Gaming Corner