Areed

Are you looking for a hybrid role?  Join our team!

Customer Contact Centre Openings

Are you looking for a hybrid role that offers flexibility and the chance to be part of a dynamic team? We have an exciting opportunity for you!

We are seeking enthusiastic individuals to join our Customer Contact Centre team. This role provides the perfect balance of working from home (after successfully completing the relevant training) and being part of our in-office community, giving you the flexibility you need while maintaining a collaborative environment.

If you wish to join us and you believe that you are a suitable candidate based on the requirements below, submit your application at the latest by Sunday, 13 April 2025. On the job training will be provided.

Main Duties and Responsibilities:

• Respond to customers’ queries with the aim of a first-time resolution and within the agreed response time
• Perform ticketing and reservation transactions and other related duties
• Manage and resolve customer complaints
• Follow up customer calls where necessary
• Route calls to an appropriate resource
• Ensure the best customer service experience is given to all customers
• Promote the products and services of the airline
• Handle customers across different platforms, including Telephony, Social Media, Website and Email
• Achieve set KPIs whilst maintaining excellent quality
• Upsell products and services to customers
• Place outbound calls to customers to promote new products and services
• Ensure call records are properly stored and organized in a call centre database
• Oversee the timely management of outgoing calls

Qualifications:

• A minimum of 1 year of experience in either the Aviation Industry,  Call Centre or other Customer Service-related field will be considered an advantage
• College / University degree will be considered an advantage
• Airline reservation system or any GDS knowledge will be considered an advantage
• Very good verbal and written communication skills in Greek and English. Knowledge of Russian, French and Italian languages will be considered an advantage
• Excellent customer service skills 
• Computer skills
• Strong team working ability
• Willingness and flexibility to work on a shift basis
• EU citizenship is a must

To apply:

Through our website www.cyprusairways.com or send your CV to careers@cyprusairways.com with reference number CY15334-Customer Contact Centre Agent. 

Only short-listed candidates will be invited for an interview.  

Areed

We are hiring!! Join our team!

Airport Ticketing Agent 

Cyprus Airways, a leading airline committed to delivering unparalleled travel experiences, is actively seeking dynamic and ambitious candidates to become part of our Ticketing Office at Larnaca International Airport.

As an Airport Ticketing Agent, you will play a pivotal role in ensuring the seamless execution of administrative tasks and delivering top-notch services to our esteemed customers.

If you wish to join us and you believe that you are a suitable candidate based on the requirements below, submit your application at the latest by Sunday, 13 April 2025. On the job training will be provided.

Primary Accountabilities

Customer Service Excellence:

• Respond promptly and professionally to all customer queries, ensuring a positive customer experience.
• Provide accurate and helpful information, demonstrating a commitment to exceeding customer expectations.

Efficient Ticketing Operations:

• Process ticket bookings with precision, adhering to Cyprus Airways and Partners policies and ensuring a seamless transaction process.
• Showcase flexibility and adept problem-solving skills when assisting customers with changes to their bookings.

Flight Information Expertise:

• Offer detailed and up-to-date information on flight schedules, services, and relevant travel details to enhance passenger satisfaction.

Sales Performance:

• Achieve and surpass monthly sales targets by actively promoting additional services and upselling opportunities.

• Generate comprehensive reports on ticket sales, contributing to the overall analysis of performance and identifying areas for improvement.

Handling Difficult Passengers:

• Demonstrate exceptional interpersonal skills in dealing with challenging passengers.

• Employ effective conflict resolution techniques to ensure a positive resolution to customer issues.

Complaint Resolution:

• Skilfully handle customer complaints, addressing concerns with empathy and finding suitable resolutions.

• Report recurring issues for process improvement and contribute to enhancing overall customer satisfaction.

Skills

Customer-Centric Focus:

• Demonstrate a persistent commitment to meeting and exceeding customer expectations.

Communication Skills:

• Possess outstanding verbal and written communication skills, including effective negotiation techniques.

Proactive and Results-Oriented:

• Exhibit a proactive and results-oriented approach to tasks and challenges.

Pressure Management:

• Flourish in a fast-paced environment, maintaining composure while delivering high-quality service under pressure.

Multi-Tasking:

• Effectively manage multiple tasks and priorities simultaneously.

Team Collaboration:

• Collaborate seamlessly with team members to ensure a cohesive and efficient work environment.

Requirements

Experience:

• Previous aviation experience of at least 2 to3  years in a similar position.

Language Skills:

• Strong command of spoken and written Greek and English. Knowledge of other languages will be considered an advantage.

Technical Proficiency:

• Proficient in using computer systems and standard office software.

• Knowledge of Amadeus Reservation platform or similar will be considered an advantage.

Flexibility:

• Flexibility to work on a rotating shift schedule, including weekends and holidays.

To apply:

Through our website www.cyprusairways.com or send your CV to careers@cyprusairways.com with reference number CY12113-Airport Ticketing Agent. 

Only short-listed candidates will be invited for an interview.