Areed

We are hiring!! Join our team!

Customer Contact Centre Openings

Our Company is growing and looking to find dynamic and motivated candidates to join our Customer Contact Centre in Larnaca.

If you wish to join us and you believe that you are a suitable candidate based on the requirements below, submit your application at the latest by Tuesday, 14 May 2024. On the job training will be provided.

Main Duties and Responsibilities:

• Respond to customers’ queries with the aim of a first-time resolution and within the agreed response time
• Perform ticketing and reservation transactions and other related duties
• Manage and resolve customer complaints
• Follow up customer calls where necessary
• Route calls to an appropriate resource
• Ensure the best customer service experience is given to all customers
• Promote the products and services of the airline
• Handle customers across different platforms, including Telephony, Social Media, Website and Email
• Achieve set KPIs whilst maintaining excellent quality
• Upsell products and services to customers
• Place outbound calls to customers to promote new products and services
• Ensure call records are properly stored and organized in a call center database
• Oversee the timely management of outgoing calls

Qualifications:

• A minimum of 1 year of experience in either the Aviation Industry,  Call Centre or other Customer Service-related field will be considered an advantage
• College / University degree will be considered an advantage
• Airline reservation system or any GDS knowledge will be considered an advantage
• Very good verbal and written communication skills in Greek and English. Knowledge of Russian, French and Italian languages will be considered an advantage
• Excellent customer service skills 
• Computer skills
• Strong team working ability
• Willingness and flexibility to work on a shift basis
• EU citizenship is a must

To apply:

Through our website www.cyprusairways.com or send your CV to careers@cyprusairways.com with reference number CY15331-Customer Contact Centre Agent. 

Only short-listed candidates will be invited for an interview.  

Areed

Cabin Crew (with no prior experience)

Our Company is growing and looking to find dynamic and motivated candidates to join our Cabin Crew Team!

If you wish to join us and you believe that you are a suitable candidate based on the requirements below, submit your application at the latest by Wednesday, 15 May 2024.

Duties and Responsibilities:

• Be well prepared and fit for the flight
• Inform the passengers of emergency procedures
• Ensure the comfort and safety of the passengers
• Administering First Aid
• Provide inflight services

Successful candidates are expected to have:

• High School Certificate
• Fluency in Greek and English; any additional language will be considered an advantage
• Excellent communication skills
• Previous experience in customer service roles
• Clean criminal record certificate
• Completed their military service (for male candidates)
• The ability to swim unaided
• The ability to work under pressure
• Team spirit
• EU Citizenship or eligibility to live and work in the EU
• Flexibility and willingness to work on a shift schedule
• Flexibility to work on a seasonal basis

 Candidates must not have visible tattoos.

If you believe that you comply with all the requirements above, please submit the online application with reference CY 14734 - Cabin Crew (with no prior experience)  attaching the following documents:

• Copy of your passport
• Copy of your ID 

You may also apply by sending your CV and the above documents to careers@cyprusairways.com  with reference number CY14734. 

Due to the large number of applications received only short-listed candidates will be called for a personal interview.

Areed

Cabin Crew (with prior experience)

Our Company is growing and looking to find dynamic, experienced, and motivated candidates to join our Cabin Crew team!

If you wish to join us and you believe that you are a suitable candidate based on the requirements below, submit your application at the latest by Wednesday, 15 May 2024.

Duties and Responsibilities:

• Be well prepared and fit for the flight
• Inform the passengers of emergency procedures
• Ensure the comfort and safety of the passengers
• Administering First Aid
• Provide inflight services

Successful candidates are expected to have:

• A minimum of 6 months of previous experience within the last 5 years
• High School Certificate
• Fluency in Greek and English; any additional language will be considered an advantage
• Excellent communication skills
• Excellent customer service skills 
• Clean criminal record certificate
• Completed their military service (for male candidates)
• The ability to swim unaided
• The ability to work under pressure
• Team spirit
• EU Citizenship or eligibility to live and work in the EU
• Flexibility and willingness to work on a shift schedule

Candidates must not have visible tattoos.

If you believe that you comply with all the requirements above, please submit the online application with reference Cabin Crew - Experienced (CY14226) attaching the following documents:

• Copy of your attestation
• Copy of your medical certificate
• Copy of your passport
• Copy of your ID

You may also apply by sending your CV and documents with reference Cabin Crew Experienced CY14226 to careers@cyprusairways.com. Due to a large number of applications, only short-listed candidates will be called for a personal interview.