Current Job Openings

Neurosoft is a leading Managed Services Provider (MSP), Great Place to Work certified, that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

We have an open vacancy for an HR-Payroll Assistant who will perform a variety of personnel-related tasks.

Position Responsibilities:

• Organizes and maintains employee records (eg. employee benefits, employment status)
• Updates internal HR databases (e.g. new hires, separations, vacation and sick leaves sick or maternity leave) and coordinates with other departments (eg IT) to ensure that all systems are aligned
• Prepares HR documents, like employment contracts and new hire guides
• Manages & executes the induction of new hires in cooperation with the Talent team
• Provides orientation for new employees by sharing onboarding packages and explaining company policies
• Completes termination paperwork
• Provides support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise. Answers employees queries about HR-related issues & informs them about any additional benefits they are eligible for (eg maternity leave)
• Liaises with external partners, like insurance vendors, and ensure legal compliance
• Stay up-to-date and comply with changes in labor legislation
• Assists the payroll Specialist in the payroll process
• Cooperates with all the departments of the company that work in shifts and prepares the appropriate files for ERGANI
• Cooperates with all the departments of the company to collect data for remote & office work in monthly bases as well for employees that work in clients premises

Required Skills and Qualifications

• Bachelor’s degree in in Business Administration or Human Resource Management.
• 1-2 years of previous professional experience in a similar position
• Κnowledge of labor principles
• Fluency in Greek and English oral and written
• Good knowledge of MS Office
• Ability to work effectively under pressure and within deadlines
• Strong phone, email and in-person communication skills. Excellent verbal and written communication skills
• Excellent organizational skills, with an ability to prioritize important projects
• Ability to handle sensitivity information confidentially
• Accuracy and attention to detail
• Ability to work efficiently both within a team as well as independently
• Ability to understand, collect, analyze and report data from available sources
• Flexibility and adaptability
• Ability to be proactive and to take the initiative

We Offer

• A competitive compensation package
• Private Health Insurance
• Trainings and Certifications
• Excellent opportunities for professional development
• Stable and enjoyable working environment
• Work-Life Balance initiatives
• A Buddy who will support you with your onboarding

Neurosoft is a leading Managed Services Provider (MSP), Great Place to Work certified, that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

To help with our rapid growth, we are actively seeking individuals who want to be a part of a dedicated, hardworking team.

We have an open vacancy for Network Engineers who will implement, administer and operate large scale telecom infrastructures at large enterprise Customers. The candidate should be experienced across multi-vendor technologies and environments, including Firewalls, Routers, Switches.

Main Responsibilities

• Designing and implementing new network solutions and/or improving the efficiency of current networks
• Establish network environments by getting involved in : designing system configuration, directing system installation, defining, documenting and enforcing system standards
• Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, WiFi.
• Configuring firewalls, routing and switching to maximize network efficiency and security.
• Arranging scheduled upgrades
• Investigating faults in the network
• Reporting network status to key stakeholders

Professional Experience & Qualifications

• BSc degree in Information Technology, Telecommunications or any other relevant field
• 3 years of working experience as network or security engineer
• Relevant Certifications: CCNΑ, CCNP and/or NSE-4 (preferred)
• Strong Knowledge of data networking, specifically TCP/IP, routing and switching and WiFi
• Hands-on experience with switches, firewalls, routers and Wi-Fi
• An analytical mind
• An ability to learn new technologies quickly.
• Good time management skills
• An ability to follow processes.
• Strong documentation skills
• Good communication skills in Greek and English – both written and verbal
• Commercial and business awareness

We Offer

• A competitive compensation package
• Private Health Insurance
• Trainings and Certifications
• Excellent opportunities for professional development
• Stable and enjoyable working environment
• Working on leading-edge technology and industry trends
• Work-Life Balance initiatives
• A Buddy who will support you with your onboarding

Neurosoft is a leading Managed Services Provider (MSP), Great Place to Work certified, that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

We have an open vacancy for a Telecom Field Engineer in Athens.

Main Responsibilities

• In collaboration with Supervisor manages the relationship with Neurosoft’s existing Telecom clients in order to ensure customer satisfaction from provided services.  
• Ensures the timely and accurate delivery of services to clients. 
• Ensured the quality of deliverables and continuous staff training. 
• Guides Neurosoft’s  Partners activities related to Telecom. 
• Creates a specific path for training courses and makes sure all partners attend. 
• Is responsible for adopting new equipment , procedures and solution proposal to Neurosoft’s structure 
• Assists & Guides staff and partners in the execution of duties where needed. 
• Prepares detailed Statement of Works in order to keep field staff up to date with the necessary activities to be performed. 
• Monitors incidents arising and when needed, coordinates with internal teams.  
• Develops, proposes and executes improvement plans in collaboration with internal and external parties. 
• Orders necessary materials, tools, equipment spare parts needed according to company procedures and in collaboration with the Manager and Procurement Dpt. 
• Ensures adherence to agreed field SLA targets and Regulatory requirements. 
• In Collaboration with Health and Safety team ,ensures that the team applies all health and safety rules in the field. 

Professional Experience & Qualifications

• At least 2-3 years of experience in a similar position in a telecom provider, with hands-on  experience in installation of Optics, Ip and Fixed Network equipment. 
• B.Sc./TEI degree in Electrical Engineering, Mechanical Engineering, Computer science, Telecoms, Physics, Mathematics.  
• Excellent knowledge of Ticketing systems and MS Office applications 
• Deep knowledge of  all aspects of Telecom services from developing a proposition to delivery of items 
• Experience serving large number of customers  
• Fluency in English language, oral and written. 

We Offer

• A competitive compensation package
• Private Health Insurance
• Trainings and Certifications
• Excellent opportunities for professional development
• Stable and enjoyable working environment
• Working on leading-edge technology and industry trends
• Work-Life Balance initiatives
• A Buddy who will support you with your onboarding

Neurosoft is a leading Managed Services Provider (MSP), Great Place to Work certified, that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

We have open vacancy for FTTH Engineers in Athens & Thessaloniki.

Responsibilities:

• Installs, modifies, uninstalls when required, tests and repairs equipment and/or software on customer premises as per manufacturer/client instructions.
• Collaborates with FTTH Team Leader in order to manage repair parts and equipment under responsibility.
• Collaborates with Warehouse team in order to manage repair parts and equipment under responsibility.
• Identifies recurring problems on the field, understands possible causes, tests them and reports to FTTH Team.
• Identifies possible solutions for Faults that no known solutions exist, tests them and helps TIS team to appropriately update SOWs.
• Assesses ,when asked , technically new project requirements . Provides input for new project technical purposes.

Qualifications:

• Minimum 1 year hands-on experience with field maintenance activities of FTTH and/or G.Pon and/or FTTC and/or Access equipment
• Experience in fiber optics and OLT/ONT equipment is will be appreciated.
• Bachelor, IEK Diploma, in Informatics, Network or other any other relevant field
• Fluency in Greek and English oral and written
• Good knowledge of MS Office
• Availability to travel across Greece
• Driving Licence (type B)
• Completed military obligations (for male candidates)

We Offer

• A competitive compensation package
• Private Health Insurance
• Trainings and Certifications
• Excellent opportunities for professional development
• Stable and enjoyable working environment
• Working on leading-edge technology and industry trends
• Work-Life Balance initiatives
• A Buddy who will support you with your onboarding

Neurosoft is a leading Managed Services Provider (MSP), Great Place to Work certified, that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

We have an open vacancy for a Cyber Security Analyst (L3) within the Security Operations Center (SOC), who will play a critical role in safeguarding our clients' digital assets and infrastructure against cyber threats. This role requires a deep understanding of cyber security, threat intelligence, and incident response methodologies.

Main Responsibilities

• Train & guide the L2 team to their offense’s investigation or investigation techniques.
• Act as escalation point for the day-to-day SOC operation.
  • For investigation
  • For replying to customer
  • For directly contacting the customer when seniority is needed.
• As level 3 Cyber Security Analyst
  • Provide oversight for investigation & threat hunting.
  • Recommend tools or apply new techniques or ideas in cooperation with other departments and teams for service enhancements.
  • Provide guidance to the customer’s corresponding contacts for incidents resolution in close cooperation with the IR team.
  • Validate the correctness of logging provided by the customers infrastructure.
  • Participate in the investigation of Critical cases escalated by Cyber Security Analysts L2
• Keep up with the creation of documentation for the day to day needs of the Security Operations Center.
  • Oversee the procedures followed within the SOC, and provide recommendations when and if needed to further enhance the coordination capabilities of SOC.
  • Create of modify processes for investigations with conjunction of the L2 and SOC supervisor with the aim of better investigation or reaction in the day-to-day operation.
  • Create or assist in the creation of reports of incidents or other required by customer material.
• Exhibit customer centricity, deliver reports regarding service KPI.
  • Provide quality control for documentation that will be delivered to the customer.
  • Attend meetings with customers to better the relationship between the SOC and the customer’s representatives, thus acquiring valuable feedback for the service delivery.
  • Provide Recommendations to customers for enhancing their cyber security posture.
• Provide useful information via research to keep Siem UpToDate
  • With the suggestion or design or creation of custom usecases for new trends
  • Oversee the optimization of the existing detection capabilities by tuning false positives and considering the customer’s feedback.
  • Coordinate with the Siem Engineering team members and other departments and teams to enhance the SIEMs capabilities and further tune its hosts and objects.
  • Communicate possible Siem issues with the engineering team and aid if needed.

• Alerts clients regarding security issues that may present a threat to their infrastructure, providing recommendations and assisting in their mitigation.
• Provides tuning recommendations to administrators based on findings during investigations or threat information reviews.
• Acting as tier 3 point of escalation for the SOC standby L2 or any other team within the MSS

Professional Experience & Qualifications

• Minimum of 5 years of experience in cybersecurity, with at least 3 years in a SOC or incident response role.
• Deep understanding of network protocols, operating systems, and security technologies.
• Proficiency in using SIEM platforms and other security tools for monitoring and analysis.
• Deep understanding of security concepts
• Scripting and programming knowledge will be considered a strong plus.
• Threat modeling knowledge is considered mandatory
• Bachelor’s degree or master’s degree in information security, ICT, Networking or any other relevant field
• Strong analytical and problem-solving skills, with attention to detail
• Very good organizational and time management skills
• Good communication skills and a customer-oriented approach
• Ability to work efficiently both within a team and independently
• Ability to work under pressure 
• Fluency both in Greek and English languages  
• Ability to work ethically, with high degree of integrity, confidentiality and appropriate use of information

We Offer

• A competitive compensation package
• Private Health Insurance
• Trainings and Certifications
• Excellent opportunities for professional development
• Stable and enjoyable working environment
• Working on leading-edge technology and industry trends
• Work-Life Balance initiatives
• A Buddy who will support you with your onboarding

Neurosoft is a leading Managed Services Provider (MSP), Great Place to Work certified, that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

We have an open vacancy for a Cyber Security Analyst who will be an integral part of the team and responsible for enhancing and maintaining Cyber Defense Services within the Maritime Industry, via the provides service. This role will involve implementing and optimizing cybersecurity solutions aimed at safeguarding vessels from emerging cyber threats. Working closely with the other members of the Maritime Cyber Defense team as well as the Cyber Security Operations Department, the Cyber Security Analyst will contribute to the continuous improvement of the provides service by integrating advanced features like Endpoint Detection and Response (EDR) and leveraging threat intelligence to enhance the overall cyber defense posture.

Main Responsibilities

• Implement Cybersecurity Solutions by designing, deploying, and maintaining cybersecurity solutions tailored to protect maritime assets, particularly focusing on vessel cybersecurity via the provided service framework.
• Act as a point of escalation for Level 1 SOC cyber security analysts in support of information security investigations to provide guidance and oversight on events analysis, incidents resolution and containment techniques.
• Continuously optimize existing cybersecurity systems and processes to improve efficiency and effectiveness. Collaborate with the team to identify areas for enhancement and implement solutions accordingly.
• Maintain detailed documentation of cybersecurity configurations, incidents, and response procedures. Generate regular reports to communicate the status of cyber defense initiatives and recommend improvements as necessary.
• Leverages threat intelligence / opensource intelligence (OSINT) to assess potential attacks / incidents under investigation in collaboration with the Threat Intelligence Team.
• Perform Vulnerability Assessments and prepare Executive Summary Reports of their findings.
• Prepares Monthly Executive Summary Reports for SOC clients.
• Suggests and maintains SIEM correlation rules and use cases.
• Conducts research to keep abreast of latest security issues.
• Perform daily monitoring of the established infrastructure to ensure proper functionality and early identification and potential issues.
• Provide customer support by solving reported issues with the UTM installations, creating custom policies and making suggestions to mitigate/remediate identified offenses.
• Manage and maintain the service’s In-scope asset list.

Professional Experience & Qualifications

• Minimum of 2 years of experience in Cyber Defense Services
• Bachelor's degree in Cybersecurity, Information Technology, or a related field. Master’s degree in information security will be preferred.
• Proven experience with UTM solutions (installation, configuration, management and maintenance).
• Proven experience and knowledge in Networking and associated protocols (TCP/IP, UDP, OSI model etc.).
• Proven experience in Information Security (Security standards and practices, Security technologies, Security Monitoring, Penetration Testing, Incident Response, Threat landscape etc.).
• Strong understanding of vessel systems and maritime industry operations.
• Hands-on experience with SIEM solution(s) - IBM QRadar is preferred.
• Relevant certifications: IBM Certified Analyst - Security QRadar SIEM, CySA+, Security+, JNCIA-Junos, JNCIA-SEC.
• In-depth knowledge of cybersecurity technologies, including EDR solutions and threat intelligence platforms.
• Effective communication and customer-oriented mindset.
• Knowledge of service desk software and ticketing systems.
• Demonstrated integrity in a professional environment.
• Knowledgeable in business industry standard security incident response process, procedures, and lifecycle.
• Excellent organizational skills and strong attention to detail.
• Strong analytical and problem-solving skills.
• Strong knowledge of security principles, practices, and technologies, including SIEM, threat intelligence platforms, and vulnerability scanners.
• Familiarity with industry frameworks such as NIST, ISO, and CIS.
• Fluency both in Greek and English languages, oral and written.
• Good communication skills and a customer-oriented approach.
• Ability to work under pressure and within a team.

We Offer

• A competitive compensation package
• Private Health Insurance
• Trainings and Certifications
• Excellent opportunities for professional development
• Stable and enjoyable working environment
• Working on leading-edge technology and industry trends
• Work-Life Balance initiatives
• A Buddy who will support you with your onboarding

Neurosoft is a leading Managed Services Provider (MSP), Great Place to Work certified, that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

We have an open vacancy for a Cyber Security Analyst (L1). He/she needs to work with a team of skilled professionals to address complex problems, when needed. The role assumes standby monitoring and investigation duties on a 24x7x365 Security Operations Center (SOC).

Main Responsibilities

• Real time monitoring for possible security.
• Detects and analyzes network anomalies considered to be Events of Interest (EOI)
• Ensures compliance with organizational security rules and standards
• Delivers appropriate reports by collecting, analyzing, and summarizing data
• Coordinates with L2/L3 and/or Duty Manager for high priority incidents
• Conducts research to keep abreast of latest security issues
• Monitor system health and data feeds
• Primary contact point of SOC for opened cases support

Professional Experience & Qualifications

• Threat intelligence platform monitoring
• Incident response for specific range of customers
• Abuse e-mail analysis
• Prior experience as a security analyst is preferred but not mandatory
• Bachelor’s/Master’s degree in Information Security, ICT, Networking or any other relevant field
• Knowledge of Linux / Unix / Windows systems
• Solid background in the following:
  • Networking and associated protocols (TCP/IP, UDP, OSI model etc.)
  • Information Security (Security standards and practices, Security technologies, Security Monitoring, Penetration Testing, Incident Response, Threat landscape etc.)
• Hands-on experience with SIEM - IBM QRadar is highly desirable
• Relevant certifications consist a strong asset (e.g. Security+, Netowrk+, CySA+)
• Understanding or knowledge of software programming with scripting languages is beneficial
• Fluency both in Greek and English languages, oral and written.
• The role mandates to work ethically, with high degree of integrity, confidentiality and appropriate use of information
• Strong analytical and problem-solving skills, with attention to detail
• Very good organizational and time management skills
• Good communication skills and a customer-oriented approach
• Ability to work efficiently both within a team and independently

We Offer

• A competitive compensation package
• Private Health Insurance
• Trainings and Certifications
• Excellent opportunities for professional development
• Stable and enjoyable working environment
• Working on leading-edge technology and industry trends
• Work-Life Balance initiatives
• A Buddy who will support you with your onboarding

Neurosoft is a leading Managed Services Provider (MSP), Great Place to Work certified, that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

We have an open vacancy for an IT Helpdesk Technician.

Position Responsibilities 

• Serve as the first line of support for all IT-related incidents and inquiries
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Respond in a timely manner to service issues and requests.
• Provide technical support across the company (this may be in person or over the phone)
• Set-up accounts for new users
• Repair and replace equipment as necessary.
• Ensure that the software used is up to date.
• Create tickets to vendors and follow up relevant case until resolution.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Maintain detailed and accurate IT incident records, including actions taken and resolutions achieved.
• Register equipment in asset management database.
• Monitor and ensure the well-operation of the infrastructure, servers, routers etc.
• Identify, propose, schedule, and implement IT infrastructure improvements.
• Develop and maintain local networks in ways that optimize performance.
• Ensure security and privacy of networks and computer systems.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Preparing reports and deliverables for our clients.

Professional Experience & Qualifications

• 1 year of working experience in similar position is a plus but not mandatory.
• Bachelor’s degree in Computer Science, Information Technology, Vocational Training Institute, or related field
• Availability to work in shifts
• Relevant certifications in security (e.g., CompTIA Security+, CySA+, ITIL etc.) will be considered as an asset.
• Strong knowledge of IT security principles and practices.
• Experience in a Security Operations Center environment is highly desirable.
• Knowledge in endpoint security solutions.
• Familiarity with ticketing systems (e.g., ServiceNow, JIRA) is a plus.
• Exceptional troubleshooting and problem-solving skills.
• Effective communication and interpersonal abilities.

We Offer

• A competitive compensation package
• Private Health Insurance
• Trainings and Certifications
• Excellent opportunities for professional development
• Stable and enjoyable working environment
• Working on leading-edge technology and industry trends
• Work-Life Balance initiatives
• A Buddy who will support you with your onboarding

Neurosoft is a leading Managed Services Provider (MSP), Great Place to Work certified, that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

We have an open vacancy for a Cyber Security Analyst position (Level 2) who will join our Managed Security Services team to further support the monitoring services provided to our customers and eventually mitigate security issues on behalf of them. He/she might need to work along with a team of skilled professionals to address complex problems, when needed. The role assumes analysis in an advanced level when and if needed and multiple support and development functions for the Security Operations Center.

Main Responsibilities

• Acts as a point of escalation for Level 1 SOC cyber security analysts in support of information security investigations to provide guidance and oversight on events analysis, incidents resolution and containment techniques 
• Coordinates with L3 Analyst/Soc Supervisor and/or Incident Response Team for critical incidents
• Communicates with clients and collects useful intelligence and evidence 
• Directs remediation / recovery efforts when needed 
• Leverages threat intelligence / opensource intelligence (OSINT) to assess potential attacks / incidents under investigation in collaboration with the Threat Intelligence Team
• Logs and documents handled incidents and actions taken and reviews closed tickets
• Mentors Level 1 Cyber Security analysts regarding risk management, information security controls, incident analysis, incident response, SIEM monitoring, and other operational tasks in support of technologies managed by the Security Operations Center.
• Prepares Monthly Executive Summary Reports for SOC clients
• Suggests and maintains SIEM correlation rules and use cases.
• Conducts research to keep abreast of latest security issues

Professional Experience & Qualifications

• 1-2 years of previous professional experience as a Cyber Security Analyst Level 1 is mandatory while prior experience as Cyber Security Analyst Level 2 will be considered a strong plus
• Bachelor’s degree in information security, ICT, Networking or any other relevant field. Master’s degree in information security will be preferred.
• Very good knowledge of Linux / Unix / Windows systems.
• Networking and associated protocols (TCP/IP, UDP, OSI model etc.)
• Information Security (Security standards and practices, Security technologies, Security Monitoring, Penetration Testing, Incident Response, Threat landscape etc.) 
• Hands-on experience with SIEM - IBM QRadar is preferred
• Experience with Microsoft Sentinel and Azure technologies will be considered a strong plus 
• Relevant certifications: IBM Certified Analyst - Security QRadar SIEM, SC-200, CySA+, Security+, MS500
• Strong analytical and problem-solving skills, with attention to detail
• Very good organizational and time management skills
• Good communication skills and a customer-oriented approach
• Ability to work efficiently both within a team and independently
• Ability to work under pressure 
• Fluency both in Greek and English languages, oral and written.

We Offer

• A competitive compensation package
• Private Health Insurance
• Trainings and Certifications
• Excellent opportunities for professional development
• Stable and enjoyable working environment
• Working on leading-edge technology and industry trends
• Work-Life Balance initiatives
• A Buddy who will support you with your onboarding

Neurosoft is a leading Managed Services Provider (MSP), Great Place to Work certified, that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

We are always looking for talented and ambitious people to join our company!

If you can't find a position that fits your profile apply here and a recruiter will contact you if your skills are found to be a match for current or future job openings.

Neurosoft is a leading Managed Services Provider (MSP), Great Place to Work certified, that specializes in offering end-to-end premium integrated services in the areas of Cyber Security, Technology Solutions and Field Services. Our services are designed to meet our customers’ holistic needs to increase efficiency and security, supporting business resilience and continuity. Neurosoft is active in Greece and Cyprus in both private and public sector projects and has been listed on the Italian Stock Exchange since 2009  while currently employing 300+ highly skilled professionals with deep expertise in their fields. The statutory majority shareholder is OPAP S.A.

Main Responsibilities

• Performs troubleshooting, maintenance and repair as well as preventative maintenance and field modifications on customer equipment as per manufacturer/client instructions, in a timely and efficient manner so as to achieve agreed SLAs with customer
• Installs, modifies, uninstalls when required, tests and repairs equipment and/or software on customer premises as per manufacturer/client instructions
• Performs staging, test, cleaning, repairs on equipment according to manufacturer instructions in Company premises
• Maintains customer service logs and internal service records in the required format and in a timely manner; updates knowledge database by recording resolution procedures in new incidents
• Reports issues in real-time and collaborates with Customer Service Centre and Client Helpdesk to help resolve issues timely
• Collaborates with Warehouse team in order to manage repair parts and equipment under responsibility
• Adheres to current regulatory requirements where applicable 

Professional Experience & Qualifications

• Bachelor, IEK Diploma, in Informatics, Network or other any other relevant field
• Hands-on experience with PC or Payment Machines’ maintenance is desirable. Experience in Satellite Equipment, Content Management and structured cabling will be appreciated.
• Ability to work effectively under pressure and within time constraints
• Good communication and organizational skills
• Strong troubleshooting skills
• Accuracy and attention to detail
• Ability to work efficiently both within a team as well as independently
• Fluency in Greek and English oral and written
• Good knowledge of MS Office
• Availability to work in shifts
• Driving License (type B)
• Completed military obligations (for male candidates)

We Offer

• A competitive compensation package
• Private Health Insurance
• Trainings and Certifications
• Excellent opportunities for professional development
• Stable and enjoyable working environment
• Working on leading-edge technology and industry trends
• Work-Life Balance initiatives
• A Buddy who will support you with your onboarding