Current Vacancies

Information Technology

IT Project Manager

Information Technology

The Company:

 Windsor Solutions Ltd is a leading FinTech Service Provider, member of the Windsor Brokers Group of Companies. Its head office is in Limassol Cyprus.

The Job Role:

We are seeking for an experienced IT Project Manager to join our team. The ideal candidate will be responsible for managing and delivering IT projects on time, within budget, and to the satisfaction of stakeholders. The IT Project Manager will be accountable for the overall success of the project, from planning to implementation, and will have the ability to work with cross-functional teams to ensure the project's success.

The ideal candidate will possess the following qualifications/skills:

  • University Degree in relevant subject such as Computer Science, Business, Finance, or related field.
  • 2+ years of experience in IT project management within the Financial Industry.
  • Strong experience in JIRA and Confluence.
  • Professional qualifications / certifications (e.g. Prince2, PMP, Scrum etc.) will be considered an advantage.
  • Good knowledge and application of Agile methodologies across complex projects.
  • Ability to manage multiple projects simultaneously
  • Excellent communication skills, both written and verbal.
  • Experience working with cross-functional teams. 

The successful candidate will be accountable for:

  • Manage IT and various Organizational projects.
  • Meet and coordinate with internal and external stakeholders to establish project scope, vision, strategy, and priority.
  • Communicate and monitor project status, progress, and issues to stakeholders, including senior management, be able to resolve cross-functional issues.
  • Reporting progress on development and escalating issues or slippages in a timely manner, identifying remedial action to keep the project on track.
  • Coordination of projects from the planning and design phase to construction and maintenance and ensure resource availability and allocation.
  • Using Agile methodology values, principles, and practices to plan, manage, and deliver solutions.
  • Training, mentoring, and supporting scrum teams to follow agile values, principles, and practices.
  • Working with the Atlassian services: JIRA, Confluence.
  • Prepare technical testing scenarios to be used by Q&A department.
  • Research and keep up to date on best practices.

The successful candidate will receive:

  • Remuneration according to qualifications and experience.
  • 13th Salary.
  • Medical Insurance Scheme.
  • Provident Fund.
  • Company’s Group Discount Scheme.
  • Inhouse fitness room with classes offered.
  • Modern working space at a central and convenient location of Limassol close to the highway.
  • Friendly multinational environment.
  • Opportunities for professional learning and growth.

Web Developer

Information Technology

The Company

 

Windsor Solutions Ltd is a leading FinTech Service Provider, member of the Windsor Brokers Group of Companies. Its head office is in Limassol Cyprus.

 The ideal candidate will possess the following qualifications/skills:  

 

  • University Degree in Computer Science or related field.
  • 2-3 years of experience with TypeScript.
  • Familiarity with Ionic/Angular frameworks will be considered an advantage.
  • Knowledge of Laravel/Lumen is a plus, but not required.
  • Ability to work under pressure.
  • Ability to meet deadlines.
  • Good command of the English language, both verbal and written.
  • Teamwork driven and willingness to ensure results are achieved.

 

 

 The successful candidate will be accountable for:

 

  • Development and/or maintenance of software for the purposes of Windsor Solutions (in further text WS) and/or its clients or partners following the designs that will be provided from Analysis & Design Department.
  • Troubleshoot bug reports and apply fixes.
  • Document developed software.
  • Keep and maintain produced work on version control software.
  • Inform and get approval from Software Development Department Manager for any modification/development that affects the provided Design.
  • Present developed software to the Software Development Department Manager to get approval for passing to Quality Assurance.
  • Report for work progress to the Software Development Department Manager.
  • Assist Analysis & Design and to Quality Assurance Departments if requested.
  • Assist and cooperate with database developers if required.
  • Research for new tools, technologies related to services/libraries/components development and give proposals to the Software Development Department Manager.

 

The successful candidate will receive

 

  • Remuneration according to qualifications and experience
  • 13th Salary
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s Group Discount Scheme
  • Inhouse fitness room with classes
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth

Information Security Officer

Information Technology

The Company:

 
With 35 years of experience in the financial industry, we take great pride in being a certified employer of choice and promoting a great place to work®. Windsor Solutions Ltd is a leading FinTech Service Provider, member of the Windsor Brokers Group of Companies is looking to hire an Information Security Officer.

 

The Role:

The Information Security Officer (ISO) will be responsible for leading the organization's information security program. The ISO will work with other members of the executive team to develop and implement an overall security strategy that aligns with business goals and objectives. The ISO will also oversee the day-to-day operations of the security program and ensure compliance with regulatory requirements.

The ideal candidate will possess the following qualifications/skills: 

 

  • Bachelor’s and/ or postgraduate degree in Computer Science, Information Technology or related field. 
  • Risk Management degree and professional certifications such as CISSP, CISM, or CRISC, as well as relevant certifications in matters of cybersecurity and/or ICT and security risk will be considered an advantage.
  • 5+ years of experience in Information Security or related field.
  • Financial Services Sector experience will be considered an advantage.
  • Knowledge of information security frameworks, such as NIST, ISO 27001, or CIS Controls.
  • Knowledge of the European Banking Authrority’s requirements related to ICT and security risks, would be considered an advantage.
  • Familiarity with security technologies, such as firewalls, intrusion detection/prevention systems, and endpoint security solutions. 
  • Strong leadership and management skills.
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team.
  • Ability to explain technical concepts to individuals without a technical background.
  • Excellent command of English and Greek languages, both verbal and written.

 

The successful candidate will be accountable for:

  • Develop and implement an overall information security strategy that aligns with business goals and objectives.
  • Plan, design and implement the Company’s Information Technology and Communications (‘ICT’) and security risk management framework.
  • Establish policies and procedures to ensure the confidentiality, integrity, and availability of the organization's information assets.
  • Identify, assess, and prioritize information security risks to the organization's information assets.
  • Work with business units and IT teams to implement security controls and best practices.
  • Conduct security assessments and audits to ensure compliance with policies and procedures.
  • Develop and implement security awareness training programs for employees. 
  • Develop and maintain incident response plans to ensure timely and effective response to security incidents.
  • Manage relationships with third-party vendors and service providers to ensure they meet the organization's security requirements in alignment with the IT team. 
  • Communicate with senior management and the board of directors on information security risks, trends, and incidents.
  • Ensure the performance of penetration and vulnerability assessments and that findings are appropriately addressed.
  • Manage the information security budget and resources.
  • Ensure compliance with regulatory requirements, such as ICT, ISO standards, GDPR, DORA etc.

 

The successful candidate will receive:

 

  • Remuneration according to qualifications and experience
  • 13th Salary
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s Group Discount Scheme
  • Inhouse fitness room with classes
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth

 

 


Trading Platforms Administrator

Information Technology

The Company:

With 35 years of experience in the financial industry, we take great pride in being a certified employer of choice and promoting a great place to work®. Windsor Solutions Ltd is a leading FinTech Service Provider, member of the Windsor Brokers Group of Companies is looking to hire a Trading Platforms Administrator.

The Role:

 The Trading Platform Administrator plays a crucial role in the effective operation and maintenance of trading platforms and mainly MetaTrader 4 (MT4) and MetaTrader 5 (MT5). This role requires a professional with a minimum of 3 years of experience in administering, configuring, and troubleshooting these trading platforms. The Trading Platforms Administrator reports to Head of IT Operations and will collaborate with various teams, including risk management, compliance and trading, to ensure the platforms are operating efficiently and are in compliance with industry regulations.

The ideal candidate will possess the following qualifications/skills: 

  • Bachelor/Masters Degree in the field of computing.
  • Cysec certification will be consider as an advantage.
  • Minimum of 3 years of hands-on experience as an MT4/MT5 Administrator.
  • Proficient in the configuration and maintenance of MT4/MT5 platforms.
  • Strong understanding of financial markets, trading, and risk management.
  • Experience with other trading platforms will be consider as an advantage.
  • Experience with server administration and IT infrastructure.
  • Excellent problem-solving and communication skills.
  • Ability to work collaboratively in a fast-paced, dynamic environment.

The successful candidate will be accountable for:

  • Administer and configure trading servers to optimize performance.
  • Ensure proper setup of trading instruments, accounts, and server parameters.
  • Perform routine maintenance and updates to keep the platforms secure and up-to-date.
  • Keep the testing and development environments up to date.
  • Manage user accounts, permissions, and access levels on the trading platforms.
  • Provide support for account-related issues and assist in onboarding new users.
  • Monitor system performance, addressing any anomalies or issues promptly.
  • Conduct troubleshooting and debugging activities to identify and resolve technical problems.
  • Collaborate with risk management teams to implement and enforce risk control measures.
  • Monitor and analyse trading activities to identify potential risks and irregularities.
  • Work with IT teams to integrate the trading platforms with other systems and tools.
  • Ensure seamless connectivity with liquidity providers and other third-party services.
  • Stay abreast of regulatory changes and ensure compliance with industry standards.
  • Implement and maintain security protocols to safeguard trading data and transactions.
  • Maintain detailed documentation of configurations, procedures, and troubleshooting steps.
  • Provide training to internal teams on platform usage and best practices.

Scrum Master

Information Technology

The Company:

With 35 years of experience in the financial industry, we take great pride in being a certified employer of choice and promoting a great place to work®. Windsor Solutions Ltd is a leading FinTech Service Provider, member of the Windsor Brokers Group of Companies.

The Job Role:

The Scrum Master is responsible for facilitating the Agile/Scrum process and supporting the development team in achieving their goals. Key responsibilities include ensuring adherence to Scrum principles, removing impediments, and adopting a collaborative and high-performing team environment.

The ideal candidate will possess the following qualifications/skills:

  • University Degree in Computer Science or related field.
  • Professional qualifications/certifications (e.g., CSM, PSM) are advantageous.
  • Strong experience in using Agile/Scrum methodologies.
  • Familiarity with Atlassian services: JIRA, Confluence.
  • Decision-making and prioritization skills.
  • Problem-solving skills with attention to detail.
  • Ability to organize and facilitate Scrum ceremonies.
  • Ability to work under pressure and meet deadlines.
  • Good command of the English language, both verbal and written.
  • Teamwork-driven with a willingness to ensure results are achieved.

The successful candidate will be accountable for:

  • Facilitate and support the Agile/Scrum process for the development team.
  • Ensure adherence to Scrum principles and Agile practices.
  • Collaborate with the Product Owner to define and prioritize the product backlog.
  • Organize and facilitate Scrum ceremonies (Sprint Planning, Daily Standups, Sprint Review, Sprint Retrospective).
  • Shield the team from external interruptions and remove impediments to team progress.
  • Foster a collaborative and transparent team environment.
  • Assist in continuous improvement initiatives to enhance team productivity.
  • Encourage and enforce Agile best practices.
  • Provide guidance and coaching to the team in Agile principles and practices.
  • Work with Atlassian services: JIRA, Confluence.
  • Train, mentor, and support team members in following Agile values, principles, and practices.
  • Monitor team progress and identify and address issues or challenges.
  • Report on team progress and impediments.

The successful candidate will receive:

  • Remuneration according to qualifications and experience.
  • 13th Salary.
  • Medical Insurance Scheme.
  • Provident Fund.
  • Company’s Group Discount Scheme.
  • Inhouse fitness room with classes offered.
  • Modern working space at a central and convenient location of Limassol close to the highway.
  • Friendly multinational environment.
  • Opportunities for professional learning and growth.

 

Windsor is an Equal Opportunity Employer and actively committed to promoting equality and diversity and expects all staff to share this commitment.

 

We wish to thank all applicants for their interest.

 Those applicants selected for an interview will be contacted by Human Resources.

 

Customer Support

Chinese Speaking - Customer Support Officer

Customer Support

The role

 Our Sales Department manages sales of the Company’s products and services various regions. The Customer Sales representative will be responsible for the sales activities in China and assist the team in achieving the targets.

The ideal candidate will possess the following qualifications/skills:  

                                                                

  • Fluency in Chinese and English both verbal and written is a must.
  • Relevant experience background in the forex industry would be considered as an advantage
  • Qualifications in economics/ finance or any related is a plus
  • Ability to work shifts on a 24/5 hour basis
  • Knowledge of Meta Trader platforms is desirable
  • Ability to meet deadlines
  • Strong analytical and problem solving skills
  • Computer literate with experience using MS Office applications, trading platforms, CRM Systems, Chat and email system to monitor performance ability to work effectively in an office-based environment
  • Teamwork driven and willingness to ensure results are achieved

 

The successful candidate will be accountable for:

 

  • Assists customers to open trading accounts
  • Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments
  • Handles welcome calls/call-back requests
  • Maintains contact with existing clients to ensure high levels of client satisfaction
  • Provides general information regarding platforms and services offered
  • Handling of back office queries
  • Supporting clients with technical and troubleshooting issues
  • Dealing with customer complaints promptly and effectively
  • Providing support and troubleshooting on Meta Trader platforms
  • Liaising with all departments to resolve issues
  • Suggests ideas and action to develop the market
  • Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns
  • Forwards any issues or requests to the head of the department and/or the appropriate department
  • Educates the customer where applicable
  • Ability to work in a dynamic and multicultural environment

 

 

The successful candidate will receive:

  •  Remuneration according to qualifications and experience
  • 13th Salary
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s Group Discount Scheme
  • Inhouse fitness room with classes
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth
  • Working Permit arrangements for the employee

Customer Support Arabic Speaking

Customer Support

The role

The Customer Support Department is responsible to interact with customers to provide and process information regarding inquiries, problems, and information needed by the customers. The Customer Support Department provides and delivers professional, helpful, high-quality service and assistance by the customers.

 

The ideal candidate will possess the following qualifications/skills:  

  • Proven customer support experience
  • Experience/background in Forex and the Financial Market is a plus
  • Excellent command of the English and Arabic languages, both verbal and written
  • Proficiency in the use of Microsoft Office Word, Excel, Outlook
  • Strong phone contact handling skills and active listening
  • Ability to work under pressure and meet deadlines
  • Excellent communication and presentation skills
  • Flexible to work on weekly rotating shifts (morning/ afternoon/ night)

The successful candidate will be accountable for:

 

  • Effectively managing the company chats, E-mails and calls
  • Identifying and assessing customer’s needs to achieve satisfaction
  • Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
  • Offer support to the lead/client within the specified time frame
  • Updating CRM and keeping records of all communications and action taken
  • Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
  • Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
  • Work independently and in teams
  • Follow standard processes and procedures.

The successful candidate will receive:

  • Remuneration according to qualifications and experience
  • 13th Salary
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s Group Discount Scheme
  • Inhouse fitness room with classes
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth

Back Office

Back Office Officer – Arabic Speaking

Back Office

The Job Responsibilities

 

Our Back-Office Department is responsible to provide a swift, fast and accurate execution of payment transactions of Clients and Business Introducers It ensures that Clients’ payments are executed in a timely manner and in accordance with regulatory requirements.

The ideal candidate will possess the following qualifications/skills:  

  • Graduated with a College/University degree.
  • Excellent command of the English and Arabic languages, both verbal and written
  • Excellent communication and interpersonal skills.
  • Outstanding customer communication skills.
  • Strong knowledge in Microsoft Office and Computer literacy.
  • Works independently and as a part of a team.
  • Ability to work under pressure and meet deadlines.
  • Must be eligible to work in Cyprus.

The successful candidate will be accountable for:

  • Inputting, processing, authorizing and reviewing deposits and withdrawals.
  • Assisting and performing KYC related to payments, to ensure that all processing meets regulatory requirements.
  • Resolving internal and external queries regarding payments.
  • Identifying and enhancing internal procedures, systems and controls.
  • Assisting and supporting with auditing and reconciliation of payment transactions.
  • Answer all emails received from clients regarding queries on payment transactions.
  • Dealing with queries.

The successful candidate will receive:

  •  Remuneration according to qualifications and experience
  • 13th Salary
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s Group Discount Scheme
  • Inhouse fitness room with classes
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth

 

Marketing

Graphic and Web Designer

Marketing

 The ideal candidate will possess the following qualifications/skills:  

  • Bachelor’s Degree in graphic design
  • 2-5 years of graphic design experience or a degree-level professional qualification relevant to graphic design
  • Possession of creative fair, versatility conceptual and visual ability
  • Proficiency in the use of Adobe Creative Cloud Suite (such as Adobe Photoshop, Illustrator, InDesign, After Effects, Html banners)
  • Professionalism regarding time and deadlines
  • Knowledge of the financial industry will be considered an advantage
  • Excellent oral and written communication skills in English

 The successful candidate will be accountable for:

  • Designing static and animated banners for use online campaigns and web pages.
  • Maintaining the company brand look and guidelines
  • Preparing designs across a range of media channels
  • Designing offline artwork for print
  • Preparing Landing pages that work
  • Taking a role in the Marketing department
  • UI, UX Design experience will be considered an advantage

 

The successful candidate will receive:

  •  Remuneration according to qualifications and experience
  • 13th Salary
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s Group Discount Scheme
  • Inhouse fitness room with classes
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth

Marketing Operations Coordinator

Marketing

With 35 years of experience in the financial industry, we take great pride in being a certified employer of choice and promoting a great place to work®.

Windsor Solutions Ltd is a leading FinTech Service Provider, member of the Windsor Brokers Group of Companies is looking to hire a Marketing Operations Officer.

 

The role

 We are seeking a Marketing Operations Coordinator to join our dynamic marketing team. The successful candidate will play a vital role in coordinating and optimizing our marketing operations to ensure efficient workflows and successful campaign execution. This position requires a detail-oriented individual with a strategic mindset and a passion for streamlining processes to enhance overall marketing performance.

 

The ideal candidate will possess the following qualifications/skills:  

                                

  • Bachelor’s degree in Marketing, Business, or related field.
  • Proven experience in marketing operations, campaign coordination, or a similar role.
  • Strong analytical skills and proficiency in data analysis tools.
  • Familiarity with marketing technologies and tools (CRM, marketing automation, analytics platforms, etc.).
  • Excellent organizational and project management skills.
  • Ability to work collaboratively in a team environment.
  • Strong communication skills with the ability to convey complex ideas effectively.

 Preferred Qualifications:

 

  • Certification in marketing operations or relevant field.
  • Experience with project management methodologies (Agile, Scrum, etc.).
  • Proficiency in using marketing automation platforms and CRM systems.

 This position offers an exciting opportunity for an individual passionate about optimizing marketing operations and contributing to the success of our marketing initiatives. If you are driven, detail-oriented, and thrive in a dynamic team environment, we encourage you to apply and be a part of our innovative marketing team.

 

The successful candidate will be accountable for:

 

  • Campaign Coordination: Manage the coordination and execution of marketing campaigns across various channels, ensuring seamless implementation and alignment with marketing objectives.
  • Process Optimization: Develop, document, and refine marketing processes to enhance efficiency, scalability, and effectiveness. Identify areas for improvement and implement solutions for streamlined workflows.
  • Marketing Technology Management: Oversee and manage marketing tools and technologies, collaborating with the team to leverage these tools effectively, and providing support for troubleshooting and optimizing their use.
  • Cross-Functional Collaboration: Collaborate with internal teams such as sales, product, and design to ensure alignment and integration of marketing strategies with overall business objectives.
  • Quality Assurance: Perform quality checks on marketing materials and content to ensure brand consistency and compliance with company standards.
  • Documentation and Training: Maintain documentation of marketing processes and procedures. Provide training and support to team members on new tools, processes, and best practices.
  • Email Campaign Management: Oversee the planning, execution, and analysis of email marketing campaigns, ensuring they align with marketing objectives and target audience needs.
  • Email Platform Expertise: Utilize in-depth knowledge and hands-on experience with email marketing platforms, to create, schedule, and optimize campaigns effectively.
  • Segmentation and Targeting: Implement segmentation strategies to personalize and target email campaigns, ensuring maximum engagement and conversions.
  • Performance Analysis: Analyze key metrics, such as open rates, click-through rates, and conversions, to assess the performance of email campaigns. Make data-driven recommendations for improvement.
  • Compliance and Best Practices: Ensure compliance with email marketing regulations (e.g., CAN-SPAM, GDPR) and stay updated on industry best practices to enhance campaign effectiveness.
  • Testing and Optimization: Conduct A/B tests on various elements of email campaigns (subject lines, content, timing, etc.) to optimize performance and engagement.

 

The successful candidate will receive:

  •  Remuneration according to qualifications and experience
  • 13th Salary
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s Group Discount Scheme
  • Inhouse fitness room with classes
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth

 

 How to Apply:

 

Interested applicants should send a detailed resume with cover letter outlining their qualifications no later through our website: www.windsorbrokers.com/careers

Windsor is an Equal Opportunity Employer and actively committed to promoting equality and diversity, and expects all staff to share this commitment

 

We wish to thank all applicants for their interest.

Those applicants selected for an interview will be contacted by Human Resources.

 


Email Marketing Specialist

Marketing

 

The Company

 

With 35 years of experience in the financial industry, we take great pride in being a certified employer of choice and promoting a great place to work®.

Windsor Solutions Ltd is a leading FinTech Service Provider, member of the Windsor Brokers Group of Companies is looking to hire an Email Marketing Specialist.

 

The role

 

Windsor Brokers is a leading name in the financial industry, committed to providing cutting-edge trading solutions to clients worldwide. With a global presence and a commitment to excellence, we are seeking a skilled and dynamic Email Marketing Expert to join our marketing team and drive impactful email campaigns.

The ideal candidate will possess the following qualifications/skills:  

  • Bachelor’s degree in Marketing, Communications, or a related field.
  • Proven experience in email marketing within the financial industry, preferably in forex or trading.
  • Strong understanding of email marketing platforms (e.g., Pardot,HubSpot, Mailchimp or similar), marketing automation tools, and CRM systems.
  • Demonstrated proficiency in creating, implementing, and optimizing email campaigns.
  • Excellent analytical skills and the ability to derive insights from data.
  • Up-to-date knowledge of email marketing trends, best practices, and industry regulations.
  • Exceptional written and verbal communication skills.
  • Detail-oriented with a focus on delivering high-quality, error-free content.
  • Ability to thrive in a fast-paced, dynamic environment.

The successful candidate will be accountable for:

Email Campaign Strategy:

  • Develop and execute comprehensive email marketing strategies to engage and retain clients.
  • Collaborate with cross-functional teams to align email campaigns with broader marketing initiatives.

Segmentation and Targeting:

  • Utilize data-driven insights to segment the audience and tailor email content for specific client segments.
  • Implement targeted campaigns to enhance client engagement and conversion rates.

Content Creation:

  • Craft compelling and relevant content for email campaigns, newsletters, and promotional materials.
  • Ensure messaging aligns with the company's brand and values while adhering to industry regulations.

Automation and Personalization:

  • Implement marketing automation workflows to enhance the efficiency of email campaigns.
  • Personalize communications to create a tailored experience for each client.

Performance Analysis:

  • Monitor and analyze key performance indicators (KPIs) of email campaigns.
  • Use data insights to optimize future campaigns, improve open rates, click-through rates, and conversion rates.

Compliance and Regulations:

  • Stay informed about industry regulations and compliance requirements related to email marketing.
  • Ensure all email campaigns adhere to legal standards and best practices.

A/B Testing:

  • Conduct A/B testing on various elements of email campaigns to optimize performance.
  • Implement learnings to continually improve the effectiveness of email communications.

Collaboration:

  • Collaborate with operations, design, content, and analytics teams to create cohesive and impactful email campaigns.
  • Coordinate with other marketing channels to ensure a unified and consistent brand message.

 

If you are a passionate and results-driven Email Marketing Expert with a background in the financial industry and a solid understanding of various email marketing platforms, we invite you to join our team.

 

The successful candidate will receive:

 

  • Remuneration according to qualifications and experience
  • 13th Salary
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s Group Discount Scheme
  • Inhouse fitness room with classes
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth

 

 

How to Apply:

 

Interested applicants should send a detailed resume with cover letter outlining their qualifications no later through our website: www.windsorbrokers.com/careers

 

Windsor is an Equal Opportunity Employer and actively committed to promoting equality and diversity, and expects all staff to share this commitment

 

We wish to thank all applicants for their interest.

Those applicants selected for an interview will be contacted by Human Resources.

 

Business Development

Jordan - Sales Team Leader 092023

Business Development

The Company:

 

Selsdon Investment Jordan, a licensed and regulated company by the Jordan Securities Commission (JSC), is looking to hire a Sales Team Leader for the office in Irbid City.

 

The Job Role:

 

As a Sales Team Leader in Irbid City, you'll lead a dedicated team of sales professionals to achieve company targets. Your role includes promoting our products and services, mentoring the team, and ensuring exceptional customer service. With a focus on FX sales, you'll play a vital role in strengthening client relationships and driving business growth.

 

The ideal candidate will possess the following qualifications/skills: 

 

  • Minimum 3 to 5 years’ experience in FX sales position within a brokerage company.
  • Previous experience in a sales/retention related position.
  • Excellent customer service and communication skills.
  • Overseeing the activities and performance of the sales team.
  • Very good command in English language.

 

The successful candidate will be accountable for:

 

  • Promote and sell the company’s products and services.
  • Profile clients/potential clients to determine level of service and client’s experience.
  • Assist clients and provide guidance on the use of the company’s products and services.
  • Follow up on clients trading accounts and financial market conditions if needed.
  • Maintain and strengthen customer’s relationships by making the company’s identity stronger.
  • Follow up with none-active clients/potential clients and updating clients about new products and features.
  • Report and assist the Branch Manager for any problem arises with customer or any other issues related to the assigned duties for an effective solution.
  • Follow the company sales strategy as outlined by management.
  • Offer development and motivation to the sales team.
  • Responsible for daily sales performance to ensure results are delivered and achieved.

 

The successful candidate will receive:

 

  • Remuneration according to qualifications and experience
  • Private medical insurance
  • Friendly multinational environment
  • Opportunities for professional learning and growth

Legal and Compliance

Legal & Compliance Officer 12.2023

Legal and Compliance

The Company

 

With 35 years of experience in the financial industry, we take great pride in being a certified employer of choice and promoting a great place to work®. Windsor Brokers is a leading investment firm in Cyprus with headquarters in Limassol. The Company offers online CFD trading to investors from over 80 countries worldwide.

 

The ideal candidate will possess the following qualifications/skills:  

  •  Must have experience of about 4 years in a law firm
  • Creative, critical thinker, excited to test yourself in one of the most competitive areas of the financial markets
  • Interest to gain knowledge of legal framework and requirements of CIFs
  • Approaching work with enthusiasm and a desire to learn quickly
  • Excellent organization skills, ready to multitask, operate under pressure in challenging work environment
  • Strong written and verbal skill in English and Greek language with attention to detail
  • Capacity to see problems, address them, and take appropriate action
  • Work well in a team and independently
  • Be Dynamic with positive personality
  • Strong work ethic, professionalism and trustworthy

 

The successful candidate will be accountable for:

  • Assisting with general Legal Matters (agreements, corporate admin, licensing, liquidation)
  • Reviewing and providing feedback on new circulars, directives, laws
  • Assisting with company's monitoring
  • Providing general support and report to Legal & Compliance Director

 

The successful candidate will receive:

  •  Remuneration according to qualifications and experience
  • 13th Salary
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s Group Discount Scheme
  • Inhouse fitness room with classes
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth

 

General

Customer Support Officer – Asia Desk

 

JOB ADVERTISEMENT

Position title:

Customer Support Officer – ASIA (Thai, Philippines, Vietnamese)

 

Reference Number:

 

Location:

Limassol

Telephone:

25-500505

 

The Company:

 

With 35 years of experience in the financial industry, we take great pride in being a certified employer of choice and promoting a great place to work®.  WB Global Ltd is a leading Service Provider,  member of the Windsor Brokers Group of Companies

 

The Role:

The Customer Support Department is responsible for interacting with customers to provide and process information regarding enquiries, problems and information needed by the customers. The Customer Support Department provides and delivers professional, helpful, high-quality service and assistance by the customers.

The ideal candidate will possess the following qualifications/skills: 

 

·        Graduated with a College/University degree.

·        Qualifications in economics/ finance or any related field is a plus.

·        Excellent command of the English and Thai or Philippines or Vietnamese languages, both verbal and written

·        Relevant experience background in the forex industry would be considered as an advantage.

·        Flexible to work on a weekly rotating shift 24/7 (morning/ afternoon/ night)

·        Excellent communication and interpersonal skills.

·        Computer literate with strong experience using MS Office applications, trading platforms, CRM Systems, Chat and email system to monitor performance.

·        Works independently and as a part of a team with willingness to ensure results are achieved.

·        Ability to work under pressure and meet deadlines.

·        Ability to work effectively in an office-based environment.

 

 

 

The successful candidate will be accountable for:

 

·        Assists customers to open trading accounts.

·        Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments.

·        Handles welcome calls/call-back requests.

·        Maintains contact with existing clients to ensure high levels of client satisfaction.

·        Provides general information regarding platforms and services offered.

·        Handling of back-office queries.

·        Supporting clients with technical and troubleshooting issues.

·        Dealing with customer complaints promptly and effectively.

·        Providing support and troubleshooting on Meta Trader platforms.

·        Liaising with all departments to resolve issues.

·        Suggests ideas and action to develop the market.

·        Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns.

·        Forwards any issues or requests to the head of the department and/or the appropriate department.

·        Educates the customer where applicable.

·        Ability to work in a dynamic and multicultural environment.

 

The successful candidate will receive:

 

·        Remuneration according to qualifications and experience

·        13th Salary

·        Medical Insurance Scheme

·        Provident Fund

·        Working Permit arrangements for the employee

·        Company’s Group Discount Scheme

·        Inhouse fitness room with classes

·        Modern working space at a central and convenient location of Limassol close to the highway

·        Friendly multinational environment

·        Opportunities for professional learning and growth

 

How to Apply:

Interested applicants should send a detailed resume with cover through our website: www.windsorbrokers.com/careers

 

Windsor is an Equal Opportunity Employer and actively committed to promoting equality and diversity and expects all staff to share this commitment.

 

We wish to thank all applicants for their interest.

 

Those applicants selected for an interview will be contacted by Human Resources.