Current Vacancies

Marketing

Graphic and Web Designer

Marketing

 The ideal candidate will possess the following qualifications/skills:  

  • Bachelor’s Degree in graphic design
  • 2-5 years of graphic design experience or a degree-level professional qualification relevant to graphic design
  • Possession of creative fair, versatility conceptual and visual ability
  • Proficiency in the use of Adobe Creative Cloud Suite (such as Adobe Photoshop, Illustrator, InDesign, After Effects, Html banners)
  • Professionalism regarding time and deadlines
  • Knowledge of the financial industry will be considered an advantage
  • Excellent oral and written communication skills in English

 The successful candidate will be accountable for:

  • Designing static and animated banners for use online campaigns and web pages.
  • Maintaining the company brand look and guidelines
  • Preparing designs across a range of media channels
  • Designing offline artwork for print
  • Preparing Landing pages that work
  • Taking a role in the Marketing department
  • UI, UX Design experience will be considered an advantage

 

The successful candidate will receive:

  •  Remuneration according to qualifications and experience
  • 13th Salary
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s Group Discount Scheme
  • Inhouse fitness room with classes
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth

Business Development

Jordan - Sales Team Leader 092023

Business Development

The Company:

 

Selsdon Investment Jordan, a licensed and regulated company by the Jordan Securities Commission (JSC), is looking to hire a Sales Team Leader for the office in Irbid City.

 

The Job Role:

 

As a Sales Team Leader in Irbid City, you'll lead a dedicated team of sales professionals to achieve company targets. Your role includes promoting our products and services, mentoring the team, and ensuring exceptional customer service. With a focus on FX sales, you'll play a vital role in strengthening client relationships and driving business growth.

 

The ideal candidate will possess the following qualifications/skills: 

 

  • Minimum 3 to 5 years’ experience in FX sales position within a brokerage company.
  • Previous experience in a sales/retention related position.
  • Excellent customer service and communication skills.
  • Overseeing the activities and performance of the sales team.
  • Very good command in English language.

 

The successful candidate will be accountable for:

 

  • Promote and sell the company’s products and services.
  • Profile clients/potential clients to determine level of service and client’s experience.
  • Assist clients and provide guidance on the use of the company’s products and services.
  • Follow up on clients trading accounts and financial market conditions if needed.
  • Maintain and strengthen customer’s relationships by making the company’s identity stronger.
  • Follow up with none-active clients/potential clients and updating clients about new products and features.
  • Report and assist the Branch Manager for any problem arises with customer or any other issues related to the assigned duties for an effective solution.
  • Follow the company sales strategy as outlined by management.
  • Offer development and motivation to the sales team.
  • Responsible for daily sales performance to ensure results are delivered and achieved.

 

The successful candidate will receive:

 

  • Remuneration according to qualifications and experience
  • Private medical insurance
  • Friendly multinational environment
  • Opportunities for professional learning and growth

Business Development Support Coordinator

Business Development

The Company

With 35 years of experience in the financial industry, we take great pride in being a certified employer of choice and promoting a great place to work®. Windsor Brokers Group of Companies is one of the most established and growing groups in the financial industry, offering online CFD trading to investors from over 80 countries worldwide. “We’re looking for people who share our values and passion for the global financial markets, across cultures, disciplines, and experience levels. We value professionalism, integrity, respect and encourage the practice of good business ethics. We believe that our strength is our people, and that teamwork is key to success. If you are eager to join a dynamic, creative, and multicultural team, apply now! 

 

The Job Responsibilities

 

WB Global Ltd is a leading Service Provider, member of the Windsor Brokers Group of Companies with headquarters in Limassol, Cyprus is looking for a Business Development Support Coordinator. As a Business Development Support Coordinator, you will handle customer inquiries, assist the Business Development Team with client documents and offer links, manage Jira tickets, and facilitate interdepartmental communication.

 

The ideal candidate will possess the following qualifications/skills:  

                         

  • Bachelor’s degree in business, Marketing, Finance, or a related field.
  • 2-3 years’ experience in a similar role, preferably in the financial services or forex industry.
  • Excellent command of the English language, both verbal and written
  • Strong organizational skills with an eye for detail and the ability to manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Understanding forex trading and financial markets is highly desirable.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Capable to work under pressure and meet deadlines.
  • Must be eligible to work in Cyprus.

 

 

 

 

The successful candidate will be accountable for:

 

  • Handling customer inquiries and providing timely, accurate information about our services.
  • Assist the Business Development Team with the preparation of Introducing brokers offers, clients’ documents, offer link creation and manage.
  • Participate in sales training and development programs to enhance skills and knowledge.
  • Facilitate communication regarding Business Development Team issues with other departments.
  • Create and manage tickets on behalf of the Business Development Team for IT and PMO departments.
  • Following up on any pending issues related to pending payments to clients and validation department or dealing inquiries.
  • Utilize CRM systems to manage customer relationships and data.
  • Other tasks requested by the Regional Heads of Business Development.

 

 

The successful candidate will receive:

 

  • Remuneration according to qualifications and experience
  • 13th Salary 
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s Group Discount Scheme 
  • Free Parking
  • Inhouse fitness room with classes
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment 
  • Opportunities for professional learning and growth
  • Discretionary benefits such as team building events, weekly breakfast and team outings

Information Technology

Trading Platforms Administrator

Information Technology

The Company:

With 35 years of experience in the financial industry, we take great pride in being a certified employer of choice and promoting a great place to work®. Windsor Solutions Ltd is a leading FinTech Service Provider, member of the Windsor Brokers Group of Companies is looking to hire a Trading Platforms Administrator.

The Role:

 The Trading Platform Administrator plays a crucial role in the effective operation and maintenance of trading platforms and mainly MetaTrader 4 (MT4) and MetaTrader 5 (MT5). This role requires a professional with a minimum of 3 years of experience in administering, configuring, and troubleshooting these trading platforms. The Trading Platforms Administrator reports to Head of IT Operations and will collaborate with various teams, including risk management, compliance and trading, to ensure the platforms are operating efficiently and are in compliance with industry regulations.

The ideal candidate will possess the following qualifications/skills: 

  • Bachelor/Masters Degree in the field of computing.
  • Cysec certification will be consider as an advantage.
  • Minimum of 3 years of hands-on experience as an MT4/MT5 Administrator.
  • Proficient in the configuration and maintenance of MT4/MT5 platforms.
  • Strong understanding of financial markets, trading, and risk management.
  • Experience with other trading platforms will be consider as an advantage.
  • Experience with server administration and IT infrastructure.
  • Excellent problem-solving and communication skills.
  • Ability to work collaboratively in a fast-paced, dynamic environment.

The successful candidate will be accountable for:

  • Administer and configure trading servers to optimize performance.
  • Ensure proper setup of trading instruments, accounts, and server parameters.
  • Perform routine maintenance and updates to keep the platforms secure and up-to-date.
  • Keep the testing and development environments up to date.
  • Manage user accounts, permissions, and access levels on the trading platforms.
  • Provide support for account-related issues and assist in onboarding new users.
  • Monitor system performance, addressing any anomalies or issues promptly.
  • Conduct troubleshooting and debugging activities to identify and resolve technical problems.
  • Collaborate with risk management teams to implement and enforce risk control measures.
  • Monitor and analyse trading activities to identify potential risks and irregularities.
  • Work with IT teams to integrate the trading platforms with other systems and tools.
  • Ensure seamless connectivity with liquidity providers and other third-party services.
  • Stay abreast of regulatory changes and ensure compliance with industry standards.
  • Implement and maintain security protocols to safeguard trading data and transactions.
  • Maintain detailed documentation of configurations, procedures, and troubleshooting steps.
  • Provide training to internal teams on platform usage and best practices.

QA Automation Engineer

Information Technology

The Job Role

 Seeking a Quality Assurance Automation Engineer to join the Team due to expansion.

 

The ideal candidate will possess the following qualifications/skills:

  • Minimum 1 year of professional experience in test automation, including developing, maintaining, and executing automated test scripts (Java or C#)
  • University degree in Computer Science or related field
  • Good command of the English language, both verbal and written
  • Working experience with test automation tools (e.g. intellij + Appium, Visual Studio +  Winium, Selenium WebDriver, Postman)
  • Hands-on experience with one or more of the following: TestRail, Jenkins, JIRA, AWS, GitLab
  • Experience in building test automation frameworks
  • Strong analytical, conceptual, and problem-solving skills, able to gather necessary details to determine a proper solution

 

The successful candidate will be accountable for:

 

  • Work as a valued member of the team with personal responsibility, adding value to all test activities as well as other activities in the team
  • Build/Edit/Maintain automation frameworks for testing
  • Identify new technologies and best practices for our growing engineering team
  • Produce high-quality test assets
  • Building Integration and/or end-to-end automated tests
  • Creating/Updating and executing test cases
  • Maintain our manual/automation test suites
  • Ensure key issues detected are appropriately documented, flagged, communicated to resolve promptly

 

The successful candidate will receive

  • Remuneration according to qualifications and experience
  • 13th Salary
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s Group Discount Scheme
  • Inhouse fitness room with classes
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth

Trading Platforms Administrator 05.2024

Information Technology

The Company:

With over 35 years of experience in the financial industry, we take great pride in being a certified employer of choice and promoting a Great Place to Work®. Windsor Brokers Group of Companies is one of the most established and growing groups in the financial industry, offering online CFD trading to investors from over 80 countries worldwide. We’re looking for people who share our values and passion for the global financial markets, across cultures, disciplines, and experience levels. We value professionalism, integrity, and respect and encourage the practice of good business ethics. We believe that our strength is our people and that teamwork is key to success. If you are eager to join a dynamic, creative, and multicultural team, apply now!

The Role:

 

The Trading Platform Administrator plays a crucial role in the effective operation and maintenance of trading platforms and mainly MetaTrader 4 (MT4) and MetaTrader 5 (MT5). This role requires a professional with a minimum of 3 years of experience in administering, configuring, and troubleshooting these trading platforms. The Trading Platforms Administrator reports to Head of IT Operations and will collaborate with various teams, including risk management, compliance and trading, to ensure the platforms are operating efficiently and are in compliance with industry regulations.

The ideal candidate will possess the following qualifications/skills: 

·        Bachelor/Masters Degree in the field of computing.

·        CySEC certification will be consider as an advantage.

·        Minimum of 3 years of hands-on experience as an MT4/MT5 Administrator.

·        Proficient in the configuration and maintenance of MT4/MT5 platforms.

·        Strong understanding of financial markets, trading, and risk management.

·        Experience with other trading platforms will be consider as an advantage.

·        Experience with server administration and IT infrastructure.

·        Excellent problem-solving and communication skills.

·        Ability to work collaboratively in a fast-paced, dynamic environment.

 

The successful candidate will be accountable for:

·        Administer and configure trading servers to optimize performance.

·        Ensure proper setup of trading instruments, accounts, and server parameters.

·        Perform routine maintenance and updates to keep the platforms secure and up-to-date.

·        Keep the testing and development environments up to date.

·        Manage user accounts, permissions, and access levels on the trading platforms.

·        Provide support for account-related issues and assist in onboarding new users.

·        Monitor system performance, addressing any anomalies or issues promptly.

·        Conduct troubleshooting and debugging activities to identify and resolve technical problems.

·        Collaborate with risk management teams to implement and enforce risk control measures.

·        Monitor and analyse trading activities to identify potential risks and irregularities.

·        Work with IT teams to integrate the trading platforms with other systems and tools.

·        Ensure seamless connectivity with liquidity providers and other third-party services.

·        Stay abreast of regulatory changes and ensure compliance with industry standards.

·        Implement and maintain security protocols to safeguard trading data and transactions.

·        Maintain detailed documentation of configurations, procedures, and troubleshooting steps.

·        Provide training to internal teams on platform usage and best practices.

The successful candidate will receive:

·       Remuneration according to qualifications and experience

·       13th Salary 

·       Medical Insurance Scheme

·       Provident Fund

·       Company’s Group Discount Scheme 

·       Free Parking

·       Inhouse fitness room with classes

·       Modern working space at a central and convenient location of Limassol close to the highway

·       Friendly multinational environment 

·       Opportunities for professional learning and growth

 


Junior DevOps Engineer

Information Technology

The Company

With 35 years of experience in the financial industry, we take great pride in being a certified employer of choice and promoting a great place to work®. Windsor Solutions Ltd is a leading FinTech Service Provider, member of the Windsor Brokers Group of Companies is looking to hire a Junior DevOps Engineer.

 

THE JOB ROLE

Windsor Solutions Ltd is a leading FinTech Service Provider, member of the Windsor Brokers Group of Companies is seeking a Junior DevOps Engineer to join our team.

 

The ideal candidate will possess the following qualifications/skills:  

Required skills:

  • Ability to work under pressure and meet deadlines.
  • Good command of the English language, both verbal and written.
  • Teamwork driven and willingness to ensure results are achieved.
  • 1-2 years working experience in a DevOps, Infrastructure/SysAdmin or Software Development position would be beneficial.
  • Experience working with both Windows and Linux servers; comfortable using the terminal
  • Experience configuring Windows Services, Websites and Web Services in Internet Information Services (IIS) would be beneficial.

Any of the below will be considered as an advantage:

  • Any of the below will be considered as an advantage:
  • Familiarity with configuration management and provisioning tools such as Ansible, Puppet or Chef; Ansible and AWX/Tower experience preferred.
  • Exposure to AWS cloud services, such as EC2, ELB, EKS, ECR
  • Experience working with Docker and/or Kubernetes
  • Experience working with Infrastructure as code tools, such as Cloud Formation or Terraform
  • Familiarity with source code management tools; Gitlab preferred.
  • Automating tasks using scripts; bash, powershell, python.

The successful candidate will be accountable for:

Key Responsibilities:

  • Configuration Management:
    • Automating the process of provisioning, installing, configuring, and monitoring of systems in development, test, and production environments.
    • Taking ownership of all environments ensuring software versioning is correct across all areas.
    • Configuration of new servers to agreed standards.
    • Design and implementation of automation processes in relation to configuration change.
  • Environment Management:
    • Managing all environments.
    • Troubleshooting environment issues as required.
    • Ensuring environment stability and availability.
    • Working with other teams regarding process automation for consistent environmental provisioning and change.
  • Change & Release Management:
    • Managing the change and release process; identifying and introducing improvements.
    • Facilitating CAB (Change Advisory Board) meetings, ensuring that all risks and dependencies in the release cycle are identified.
    • Developing improvements to improve software release cycle times and remove blockers.
  • Environment Management:
    • Managing all environments.
    • Troubleshooting environment issues as required.
    • Ensuring environment stability and availability.
    • Working with other teams regarding process automation for consistent environmental provisioning and change.
  • Change & Release Management:
    • Managing the change and release process; identifying and introducing improvements.
    • Facilitating CAB (Change Advisory Board) meetings, ensuring that all risks and dependencies in the release cycle are identified.
    • Developing improvements to improve software release cycle times and remove blockers.

 

 

The successful candidate will receive:

  • Remuneration according to qualifications and experience 
  • 13th Salary  
  • On the job training.
  • Medical Insurance Scheme 
  • Provident Fund 
  • Company’s Group Discount Scheme  
  • Free Parking 
  • Inhouse fitness room with classes 
  • Modern working space at a central and convenient location of Limassol close to the highway 
  • Friendly multinational environment  
  • Opportunities for professional learning and growth 

System Analyst

Information Technology

The Company

Windsor Solutions Ltd is a leading FinTech Service Provider, member of the Windsor Brokers Group of Companies. Its head office is in Limassol Cyprus.

 The ideal candidate will possess the following qualifications/skills:  

  • University Degree in Computer Science or related field
  • Strong experience in JIRA and Confluence
  • Basic Programming Skills
  • Good knowledge in SQL
  • Good knowledge and application of Agile methodologies across complex projects
  • Good knowledge of Microsoft Windows servers, software programming, databases, networking
  • Basic Project Management Skills

 The successful candidate will be accountable for:

  • Analyzing business and technical requirements in collaboration with other business and operational departments.
  • Meeting and coordinating with internal and external stakeholders to define project scope, system goals, and requirements.
  • Assisting in the coordination of projects from planning and design phases to construction and maintenance.
  • Providing basic daily support to end-user issues and software solutions, including tracking and resolution.
  • Maintaining basic services and systems.
  • Preparing technical testing scenarios for use by the QA department.
  • Proposing modifications to existing system architectures to enhance quality and performance.
  • Sharing and documenting technical and domain knowledge to improve support and eliminate single points of failure.

The successful candidate will receive

 

  • Salary directly dependent on candidate's profile and experience
  • Company health insurance
  • 13th salary
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment comprising combination of younger enthusiastic and more experienced colleagues
  • Opportunities for professional learning and growth

 

Application Deadline:

Interested applicants should send a detailed resume with cover letter outlining their qualifications no later than the  , Only through our website: www.windsorbrokers.com/careers

Windsor is an Equal Opportunity Employer and actively committed to promoting equality and diversity, and expects all staff to share this commitment

We wish to thank all applicants for their interest.

Those applicants selected for an interview will be contacted by Human Resources.


Junior IT Project Management

Information Technology

The Company

Windsor Solutions Ltd is a leading FinTech Service Provider, member of the Windsor Brokers Group of Companies. Its head office is in Limassol Cyprus


Job Overview

Junior IT Project Manager is responsible to manage and monitor IT projects given by the organization. The project manager will be responsible for resource planning for new projects, utilizing project management software, tools and other methodologies, documentation, and reporting.

The successful candidate will be accountable for:

 

  • Manage IT and various organizational projects.
  • Meet and coordinate with internal and external stakeholders to establish project scope, vision, strategy, and priorities.
  • Coordinate projects from planning and design phases to production and maintenance, ensuring resource availability and allocation.
  • Develop project plans for monitoring and tracking progress.
  • Utilize Agile methodology values, principles, and practices to plan, manage, and deliver solutions.
  • Work with Atlassian services: JIRA, Confluence.
  • Train, mentor, and support scrum teams to follow Agile values, principles, and practices.
  • Monitor projects along with associated risks and implications to timelines, resolving cross-functional issues.
  • Report progress on development and escalate issues or delays in a timely fashion, identifying remedial actions to keep the project on track.
  • Prepare technical testing scenarios for use by the QA department.
  • Research and stay up to date on best practices.

This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

The ideal candidate will possess the following qualifications/skills:  

 

  • University Degree in Computer Science or related field.
  • Basic experience with JIRA and Confluence is an advantage.
  • Entry-level professional qualifications/certifications (e.g., Prince2, PMP) are an advantage.
  • Familiarity with Agile methodologies.
  • Strong decision-making and prioritization skills.
  • Excellent problem-solving skills and attention to detail.
  • Ability to organize busy project schedules.
  • Ability to work under pressure and meet deadlines.
  • Proficiency in English, both verbal and written.
  • Team-oriented with a strong willingness to achieve results.

The successful candidate will receive

 

  • Salary directly dependent on candidate's profile and experience
  • Company health insurance
  • 13th salary
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment comprising combination of younger enthusiastic and more experienced colleagues
  • Opportunities for professional learning and growth

Application Deadline:

Interested applicants should send a detailed resume with cover letter outlining their qualifications no later than the  , Only through our website: www.windsorbrokers.com/careers

Windsor is an Equal Opportunity Employer and actively committed to promoting equality and diversity, and expects all staff to share this commitment

We wish to thank all applicants for their interest.

Those applicants selected for an interview will be contacted by Human Resources.


Junior Network Engineer

Information Technology

The Role:

As a Junior Network Engineer, you will be responsible for supporting the design, implementation, and maintenance of our network infrastructure to ensure secure and reliable connectivity across our global offices. You will work closely with senior network engineers and IT staff to support our Forex trading platforms, corporate network, and cloud infrastructure.

The ideal candidate will possess the following qualifications/skills: 

 

  • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
  • Certifications such as CCNA, Fortinet NSE4 are advantageous.
  • Understanding of networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, VPN, etc.).
  • Familiarity with network diagnostic, monitoring, and analysis tools (such as Zabbix, Syslog, SIEM, Fortianalyzer).
  • Strong problem-solving skills and ability to work under pressure.
  • Excellent communication and teamwork abilities.
  • Willingness to learn and grow in a fast-paced environment.

 

The successful candidate will be accountable for:

 

  • Assist in the design and deployment of LANs, WANs, and wireless networks, including routers, switches, firewalls, and other network hardware.
  • Monitor network performance, troubleshoot issues, and ensure the highest levels of systems and infrastructure availability.
  • Participate in managing security solutions, including firewall, anti-virus, and intrusion detection systems.
  • Collaborate with team members to resolve problems and implement network enhancements.
  • Provide technical support and guidance to users with respect to network infrastructure.
  • Document network configurations and changes, maintaining detailed and accurate records.
  • Stay current with the latest technologies and security trends to suggest improvements and upgrades.

The successful candidate will receive:

 

  • Remuneration according to qualifications and experience
  • 13th Salary
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s Group Discount Scheme
  • Free Parking
  • Inhouse fitness room with classes
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth

Legal and Compliance

Legal & Compliance Officer 12.2023

Legal and Compliance

The Company

 

With 35 years of experience in the financial industry, we take great pride in being a certified employer of choice and promoting a great place to work®. Windsor Brokers is a leading investment firm in Cyprus with headquarters in Limassol. The Company offers online CFD trading to investors from over 80 countries worldwide.

 

The ideal candidate will possess the following qualifications/skills:  

  •  Must have experience of about 4 years in a law firm
  • Creative, critical thinker, excited to test yourself in one of the most competitive areas of the financial markets
  • Interest to gain knowledge of legal framework and requirements of CIFs
  • Approaching work with enthusiasm and a desire to learn quickly
  • Excellent organization skills, ready to multitask, operate under pressure in challenging work environment
  • Strong written and verbal skill in English and Greek language with attention to detail
  • Capacity to see problems, address them, and take appropriate action
  • Work well in a team and independently
  • Be Dynamic with positive personality
  • Strong work ethic, professionalism and trustworthy

 

The successful candidate will be accountable for:

  • Assisting with general Legal Matters (agreements, corporate admin, licensing, liquidation)
  • Reviewing and providing feedback on new circulars, directives, laws
  • Assisting with company's monitoring
  • Providing general support and report to Legal & Compliance Director

 

The successful candidate will receive:

  •  Remuneration according to qualifications and experience
  • 13th Salary
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s Group Discount Scheme
  • Inhouse fitness room with classes
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth

 

Customer Support

Customer Support Officer – Asia Desk

Customer Support

 

JOB ADVERTISEMENT

Position title:

Customer Support Officer – ASIA (Thai, Philippines, Vietnamese)

 

Reference Number:

 

Location:

Limassol

Telephone:

25-500505

 

The Company:

 

With 35 years of experience in the financial industry, we take great pride in being a certified employer of choice and promoting a great place to work®.  WB Global Ltd is a leading Service Provider,  member of the Windsor Brokers Group of Companies

 

The Role:

The Customer Support Department is responsible for interacting with customers to provide and process information regarding enquiries, problems and information needed by the customers. The Customer Support Department provides and delivers professional, helpful, high-quality service and assistance by the customers.

The ideal candidate will possess the following qualifications/skills: 

 

·        Graduated with a College/University degree.

·        Qualifications in economics/ finance or any related field is a plus.

·        Excellent command of the English and Thai or Philippines or Vietnamese languages, both verbal and written

·        Relevant experience background in the forex industry would be considered as an advantage.

·        Flexible to work on a weekly rotating shift 24/7 (morning/ afternoon/ night)

·        Excellent communication and interpersonal skills.

·        Computer literate with strong experience using MS Office applications, trading platforms, CRM Systems, Chat and email system to monitor performance.

·        Works independently and as a part of a team with willingness to ensure results are achieved.

·        Ability to work under pressure and meet deadlines.

·        Ability to work effectively in an office-based environment.

 

 

 

The successful candidate will be accountable for:

 

·        Assists customers to open trading accounts.

·        Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments.

·        Handles welcome calls/call-back requests.

·        Maintains contact with existing clients to ensure high levels of client satisfaction.

·        Provides general information regarding platforms and services offered.

·        Handling of back-office queries.

·        Supporting clients with technical and troubleshooting issues.

·        Dealing with customer complaints promptly and effectively.

·        Providing support and troubleshooting on Meta Trader platforms.

·        Liaising with all departments to resolve issues.

·        Suggests ideas and action to develop the market.

·        Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns.

·        Forwards any issues or requests to the head of the department and/or the appropriate department.

·        Educates the customer where applicable.

·        Ability to work in a dynamic and multicultural environment.

 

The successful candidate will receive:

 

·        Remuneration according to qualifications and experience

·        13th Salary

·        Medical Insurance Scheme

·        Provident Fund

·        Working Permit arrangements for the employee

·        Company’s Group Discount Scheme

·        Inhouse fitness room with classes

·        Modern working space at a central and convenient location of Limassol close to the highway

·        Friendly multinational environment

·        Opportunities for professional learning and growth

 

How to Apply:

Interested applicants should send a detailed resume with cover through our website: www.windsorbrokers.com/careers

 

Windsor is an Equal Opportunity Employer and actively committed to promoting equality and diversity and expects all staff to share this commitment.

 

We wish to thank all applicants for their interest.

 

Those applicants selected for an interview will be contacted by Human Resources.

 


Chinese Speaking - Customer Support Officer

Customer Support

The role

 Our Sales Department manages sales of the Company’s products and services various regions. The Customer Sales representative will be responsible for the sales activities in China and assist the team in achieving the targets.

The ideal candidate will possess the following qualifications/skills:  

                                                                

  • Fluency in Chinese and English both verbal and written is a must.
  • Relevant experience background in the forex industry would be considered as an advantage
  • Qualifications in economics/ finance or any related is a plus
  • Ability to work shifts on a 24/5 hour basis
  • Knowledge of Meta Trader platforms is desirable
  • Ability to meet deadlines
  • Strong analytical and problem solving skills
  • Computer literate with experience using MS Office applications, trading platforms, CRM Systems, Chat and email system to monitor performance ability to work effectively in an office-based environment
  • Teamwork driven and willingness to ensure results are achieved

 

The successful candidate will be accountable for:

 

  • Assists customers to open trading accounts
  • Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments
  • Handles welcome calls/call-back requests
  • Maintains contact with existing clients to ensure high levels of client satisfaction
  • Provides general information regarding platforms and services offered
  • Handling of back office queries
  • Supporting clients with technical and troubleshooting issues
  • Dealing with customer complaints promptly and effectively
  • Providing support and troubleshooting on Meta Trader platforms
  • Liaising with all departments to resolve issues
  • Suggests ideas and action to develop the market
  • Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns
  • Forwards any issues or requests to the head of the department and/or the appropriate department
  • Educates the customer where applicable
  • Ability to work in a dynamic and multicultural environment

 

 

The successful candidate will receive:

  •  Remuneration according to qualifications and experience
  • 13th Salary
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s Group Discount Scheme
  • Inhouse fitness room with classes
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth
  • Working Permit arrangements for the employee

Customer Support Officer – Japanese Speaking

Customer Support

The Company:

 

With 35 years of experience in the financial industry, we take great pride in being a certified employer of choice and promoting a great place to work®.  WB Global Ltd is a leading Service Provider,  member of the Windsor Brokers Group of Companies

 

The Role:

The Customer Support Department is responsible for interacting with customers to provide and process information regarding enquiries, problems and information needed by the customers. The Customer Support Department provides and delivers professional, helpful, high-quality service and assistance by the customers.

The ideal candidate will possess the following qualifications/skills: 

 

·        Graduated with a College/University degree.

·        Qualifications in economics/ finance or any related field is a plus.

·        Excellent command of the English and Japanese languages, both verbal and written

·        Relevant experience background in the forex industry would be considered as an advantage.

·        Flexible to work on a weekly rotating shift 24/7 (morning/ afternoon/ night)

·        Excellent communication and interpersonal skills.

·        Computer literate with strong experience using MS Office applications, trading platforms, CRM Systems, Chat and email system to monitor performance.

·        Works independently and as a part of a team with willingness to ensure results are achieved.

·        Ability to work under pressure and meet deadlines.

·        Ability to work effectively in an office-based environment.

 

 

 

The successful candidate will be accountable for:

 

·        Assists customers to open trading accounts.

·        Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments.

·        Handles welcome calls/call-back requests.

·        Maintains contact with existing clients to ensure high levels of client satisfaction.

·        Provides general information regarding platforms and services offered.

·        Handling of back-office queries.

·        Supporting clients with technical and troubleshooting issues.

·        Dealing with customer complaints promptly and effectively.

·        Providing support and troubleshooting on Meta Trader platforms.

·        Liaising with all departments to resolve issues.

·        Suggests ideas and action to develop the market.

·        Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns.

·        Forwards any issues or requests to the head of the department and/or the appropriate department.

·        Educates the customer where applicable.

·        Ability to work in a dynamic and multicultural environment.

 

The successful candidate will receive:

 

·        Remuneration according to qualifications and experience

·        13th Salary

·        Medical Insurance Scheme

·        Provident Fund

·        Working Permit arrangements for the employee

·        Company’s Group Discount Scheme

·        Free Parking

·        Inhouse fitness room with classes

·        Modern working space at a central and convenient location of Limassol close to the highway

·        Friendly multinational environment

·        Opportunities for professional learning and growth

 


Customer Support Officer - English Speaking

Customer Support

The role

 

The Customer Support Department is responsible to interact with customers to provide and process information regarding enquiries, problems and information needed by the customers. The Customer Support Department provides and delivers professional, helpful, high quality service and assistance by the customers.

 

The ideal candidate will possess the following qualifications/skills:  

                                                                

  • Proven customer support experience
  • Experience/background in Forex and the Financial Market is a plus
  • Excellent command of the English languages, both verbal and written
  • Proficiency in the use of Microsoft Office Word, Excel, Outlook
  • Strong phone contact handling skills and active listening
  • Ability to work under pressure and meet deadlines
  • Excellent communication and presentation skills
  • Flexible to work on a weekly rotating shifts (morning/ afternoon/ night)

 

 

The successful candidate will be accountable for:

 

  • Effectively managing the company chats, E-mails and calls
  • Identifying and assessing customer’s needs to achieve satisfaction
  • Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
  • Offer support to the lead/client within the specified time frame
  • Updating CRM and keeping records of all communications and action taken
  • Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
  • Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
  • Work independently and in teams
  • Follow standard processes and procedures.

 

The successful candidate will receive:

 

  • Remuneration according to qualifications and experience
  • Medical Insurance Scheme
  • Provident Fund
  • 13th Salary
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth

 

 

 

 

 

 

Application Deadline:

Interested applicants should send a detailed resume with cover letter outlining their qualifications no later than 30th of July,2021 Only through our website: www.windsorbrokers.com/careers

Windsor is an Equal Opportunity Employer and actively committed to promoting equality and diversity, and expects all staff to share this commitment

We wish to thank all applicants for their interest.

Those applicants selected for an interview will be contacted by Human Resources.

 

 

 

Accounting and Finance

Finance Manager

Accounting and Finance

The Company

With 35 years of experience in the financial industry, we take great pride in being a certified employer of choice and promoting a great place to work®. Windsor Brokers Group of Companies is one of the most established and growing groups in the financial industry, offering online CFD trading to investors from over 80 countries worldwide. “We’re looking for people who share our values and passion for the global financial markets, across cultures, disciplines, and experience levels. We value professionalism, integrity, respect and encourage the practice of good business ethics. We believe that our strength is our people, and that team-work is key to success. If you are eager to join a dynamic, creative, and multicultural team, apply now!

THE JOB ROLE

Windsor Solutions Ltd is a leading FinTech Service Provider, member of the Windsor Brokers Group of Companies is looking to hire a Finance Manager.

 

The ideal candidate will possess the following qualifications/skills:  

  • BA/BSc University Degree in Accounting, Finance, Economics or any other related subject.
  • Preferably a minimum 5-7 years’ experience in accounting or any other related areas in the Forex industry.
  • ACCA, ACA or any other relevant professional qualifications will be considered an advantage.
  • Strong analytical and problem-solving skills, as well as teamwork and leadership skills.

 

The successful candidate will be accountable for:

  • Lead the budgeting process and support all related departments with the necessary budget and forecasting activities.
  • Monitor and analyze the accounting departments overall performance to develop more efficient and effective procedures and use of resources while maintaining a high level of accuracy.
  • Review on a quarterly basis the regulatory reports for the various jurisdictions we operate in and gradually improve the time to completion.
  • Responds to various enquiries of the CFO and Deputy CFO regarding the company’s financial results, or other special reporting requests received.
  • Work closely with the CFO and Deputy CFO to ensure the correctness of the company’s financial statements.
  • Monthly preparation of management accounts with justifications of the variances between budget and actual results.

 

The successful candidate will receive:

  • Remuneration according to qualifications and experience
  • 13th Salary
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s Group Discount Scheme
  • Free Parking
  • Inhouse fitness room with classes
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth

Human Resources

Talent Acquisition Executive

Human Resources

The Company

With over 35 years of experience in the financial industry, we take great pride in being a certified employer of choice and promoting a Great Place to Work®. Windsor Brokers Group of Companies is one of the most established and growing groups in the financial industry, offering online CFD trading to investors from over 80 countries worldwide. We’re looking for people who share our values and passion for the global financial markets, across cultures, disciplines, and experience levels. We value professionalism, integrity, and respect and encourage the practice of good business ethics. We believe that our strength is our people and that teamwork is key to success. If you are eager to join a dynamic, creative, and multicultural team, apply now!

The Job Role:

We are seeking a Talent Acquisition Executive to join our Human Resources team and manage the entire recruitment process. The responsibilities of this role include sourcing candidates through diverse channels, organizing interview and selection procedures, and attending career events.

 

The ideal candidate will possess the following qualifications/skills:

  • MA/MSc University Degree in Human Resources Management or any other related subject.
  • 2-3 years of relevant experience.
  • Strong understanding of full-cycle recruiting.
  • Proficiency with applicant tracking systems (ATS) and HR software.
  • Strong organizational skills and detail-oriented.
  • Strong analytical and problem-solving skills.
  • Strong interpersonal skills to form effective working relationships with people at all levels.
  • Excellent command of the English language, both verbal and written.

The successful candidate will be accountable for:

 

  • Developing and implementing effective recruitment strategies to attract top talent across various departments.
  • Utilising multiple channels such as job boards, social media, networking events, and employee referrals to source qualified candidates.
  • Managing the overall hiring process by posting job adverts, reviewing application forms, managing interviews, and preparing job offers as well as employment contracts for successful candidates.
  • Onboarding newly recruited staff.
  • Promoting the company as an employer of choice by enhancing our employer brand and participating in career fairs and other recruitment events.
  • Collaborating with hiring managers to understand their staffing needs and provide expert guidance throughout the recruitment process.
  • Providing HR statistics and reports at month-end and on request.

 

 

The successful candidate will receive:

  • Remuneration according to qualifications and experience
  • 13th Salary
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s Group Discount Scheme
  • Free Parking
  • Inhouse fitness room with classes
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth

Human Resource Operations Executive

Human Resources

The Job Role:

We are seeking a dynamic and experienced Human Resource Operations Executive to join our team. The ideal candidate will work closely with various departments, assisting line Managers and employees to understand and implement HR policies and procedures.

The ideal candidate will possess the following qualifications/skills:

  • Undergraduate or Postgraduate Degree in Human Resources Management or any other related subject.
  • 2-3 years proven experience in HR operations and administration.
  • Strong knowledge of HR policies, procedures, and compliance.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Proficiency in HR software and Microsoft Office Suite.
  • Excellent command of the English language, both verbal and written.

The successful candidate will be accountable for:

  • Assist line Managers in understanding and implementing HR policies and procedures.
  • Support in payroll preparation with relevant data.
  • Manage and amend the Staff Manual, HR policies, and procedures.
  • Monitor absences, holidays, and sick leaves to ensure compliance.
  • Develop and implement performance appraisal systems.
  • Process internal and external training requests.
  • Assist in the development and implementation of departmental policies.
  • Maintain accurate employee records and HR databases.
  • Analyze HR metrics to make data-driven decisions.
  • Manage employee compensation and benefits administration.

 

The successful candidate will receive:

  • Remuneration according to qualifications and experience
  • 13th Salary
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s Group Discount Scheme
  • Free Parking
  • Inhouse fitness room with classes
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth
  • Discretionary benefits such as team building events, weekly breakfast and team outings

 

Back Office

Back Office Officer – Client Validation (Arabic Speaking)

Back Office

The Company

With 35 years of experience in the financial industry, we take great pride in being a certified employer of choice and promoting a great place to work®. Windsor Brokers Group of Companies is one of the most established and growing groups in the financial industry, offering online CFD trading to investors from over 80 countries worldwide. “We’re looking for people who share our values and passion for the global financial markets, across cultures, disciplines, and experience levels. We value professionalism, integrity, respect and encourage the practice of good business ethics. We believe that our strength is our people, and that teamwork is key to success. If you are eager to join a dynamic, creative, and multicultural team, apply now! 

 

The Job Role:

WB Global Ltd is a leading Service Provider, member of the Windsor Brokers Group of Companies with headquarters in Limassol, Cyprus is looking for a Back Office Officer for our Client Documentation Department is responsible to provide appropriate support and assistance to potential Clients and Business Introducer’s. The department ensures that Client account opening documentation meets regulatory requirements.

 

The ideal candidate will possess the following qualifications/skills:  

                 

  • Graduated with a College degree.
  • Excellent command of the English and Arabic languages, both verbal and written.
  • Strong customer communication skills.
  • Knowledge of Microsoft Office and general computer literacy.
  • Ability to work independently and in teams.
  • Capable to work under pressure and meet deadlines.
  • Must be eligible to work in Cyprus.

 

The successful candidate will be accountable for:

  • Manage the day-day administrative needs of clients to ensure timely execution of transactions and to enhance customer satisfaction.
  • Manage and implement the administration processes associated with ensuring timely execution of submitted transactions.
  • Manage clients valuation process, overdue accounts and liaising with the management.
  • Handling and processing of new account documentation in accordance with the Anti-Money Laundering policies and regulations.
  • Checking and approving documents received by Clients.
  • Respond to client requests promptly and effectively to resolve related matters.
  • Resolving clients request in coordination with various departments.

 

 

The successful candidate will receive:

  • Remuneration according to qualifications and experience
  • 13th Salary 
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s Group Discount Scheme 
  • Free Parking
  • Inhouse fitness room with classes
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment 
  • Opportunities for professional learning and growth

Deputy Head Back Office

Back Office

The Company

 

WB GLOBAL LTD. is a leading Service Provider, member of the Windsor Brokers Group of Companies. Its head office is in Limassol Cyprus.

 


Job Overview

The Deputy Head of Back Office is responsible for supervising and coordinating the daily operations of the department. This role ensures efficient processing, administrative support, and compliance with company policies and departmental procedures. The role will be reporting to the Head of Back Office who collaborates with various departments to maintain a high level of service and support.

The successful candidate will be accountable for:

 

  • Assist in managing the back-office in overseeing client onboarding and payments teams as well as PSP relations and settlements
  • Responsible for task delegation, performance monitoring, and providing guidance.
  • Train and develop staff to ensure high productivity and efficiency.
  • Monitor and evaluate staff performance, provide feedback and conducting performance reviews. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
  • Help the head of Backoffice in overseeing daily operations of the back office, ensuring all tasks are completed accurately and within company expected timeline
  • Develop and implement process improvements to enhance efficiency and productivity.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Generate and analyze reports to provide insights and support decision-making.
  • Assist in preparing monthly, quarterly, and annual reports for management review.
  • Liaise with other departments to ensure smooth workflow and resolve any inter-departmental issues.
  • Communicate company policies and updates to the back-office team leaders.
  • Coordinate with Head of Backoffice to Identify operational issues and implement solutions to improve efficiency.
  • Handle escalated issues and complaints, providing effective resolutions.

The ideal candidate will possess the following qualifications/skills:  

 

  • Bachelor’s degree in business administration, Finance, or a related field.
  • Knowledge of industry AML and KYC requirements and clients onboarding in different regions
  • Minimum of 3-5 years of experience in a back office supervisory or management position. - Strong leadership and team management skills.
  • Excellent organizational and multitasking abilities.
  • Proficient in Microsoft Office Suite and relevant software applications.
  • Strong analytical and problem-solving skills.
  • Effective communication and interpersonal skills.
  • High attention to detail and accuracy.

The successful candidate will receive

 

  • Salary directly dependent on candidate's profile and experience
  • Company health insurance
  • 13th salary
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment comprising combination of younger enthusiastic and more experienced colleagues
  • Opportunities for professional learning and growth

Application Deadline:

Interested applicants should send a detailed resume with cover letter outlining their qualifications no later than the, Only through our website: www.windsorbrokers.com/careers

Windsor is an Equal Opportunity Employer and actively committed to promoting equality and diversity, and expects all staff to share this commitment

We wish to thank all applicants for their interest.

Those applicants selected for an interview will be contacted by Human Resources.

 


Back Office Officer

Back Office

The Company

 

With 35 years of experience in the financial industry, we take great pride in being a certified employer of choice and promoting a great place to work®. WB Global Ltd is a leading Service Provider, member of the Windsor Brokers Group of Companies

 

 

 

The successful candidate will be accountable for:

 

  • Inputting, processing, authorizing and reviewing deposits and withdrawals.
  • Assisting and performing KYC related to payments, to ensure that all processing meets regulatory requirements.
  • Resolving internal and external queries regarding payments.
  • Identifying and enhancing internal procedures, systems and controls.
  • Assisting and supporting with auditing and reconciliation of payment transactions.
  • Answer all emails received from clients regarding queries on payment transactions.
  • Dealing with queries.

The ideal candidate will possess the following qualifications/skills:  

 

  • Graduated with a College/University degree.
  • Excellent command of the English language, both verbal and written
  • Excellent communication and interpersonal
  • Outstanding customer communication skills.
  • Strong knowledge in Microsoft Office and Computer literacy.
  • Works independently and as a part of a team.
  • Ability to work under pressure and meet deadlines.
  • Must be eligible to work in Cyprus.

The successful candidate will receive

 

  • Remuneration according to qualifications and experience
  • Medical Insurance Scheme
  • Provident Fund
  • 13th Salary
  • Company’s Group Discount Scheme
  • Inhouse fitness room with classes offered
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth

 

 

 

 

 

Application Deadline:

 

Interested applicants should send a detailed resume with cover letter outlining their qualifications no later than the, Only through our website: www.windsorbrokers.com/careers

 

Windsor is an Equal Opportunity Employer and actively committed to promoting equality and diversity, and expects all staff to share this commitment

 

We wish to thank all applicants for their interest.

 

Those applicants selected for an interview will be contacted by Human Resources.

 

Governance and Assurance

Head of Internal Audit

Governance and Assurance

The Company

With over 35 years of experience in the financial industry, we take great pride in being a certified employer of choice and promoting a Great Place to Work®. Windsor Brokers Group of Companies is one of the most established and growing groups in the financial industry, offering online CFD trading to investors from over 80 countries worldwide. We’re looking for people who share our values and passion for the global financial markets, across cultures, disciplines, and experience levels. We value professionalism, integrity, and respect and encourage the practice of good business ethics. We believe that our strength is our people and that teamwork is key to success. If you are eager to join a dynamic, creative, and multicultural team, apply now!

The ideal candidate will possess the following qualifications/skills:  

  • Holder of a University degree in Finance, Accounting, Business Administration, Legal or related field.
  • CIA + ACA/ ACCA/ CFA (or equivalent) qualification is a must – at least partly qualified
  • CySEC advanced qualification considered as a plus
  • Minimum 3 years of relevant work experience
  • Knowledge of the financial industry is desired
  • Proven knowledge of auditing/ accounting standards, procedures, laws and regulations
  • Excellent command of Greek and English language, both verbal and written (report writing skills)

 

 The successful candidate will be accountable for:

  • Manage the Internal Audit (“IA”) department of the Company
  • Draft, direct and implement a comprehensive Company/Group wide Internal Audit program/ plan
  • Assess the Company’s controls and residual risks and recommend corrective measures
  • Assess the process of identification, assessment, evaluation of, and response to risks
  • Prepare reports for the Board of Directors, the Audit Committee and CySEC
  • Determine staffing and budgetary requirements of the IA program
  • Report findings related to Internal Control and Internal Audit Findings
  • Maintain a comprehensive IA Charter and IA Committee Charter
  • Assess compliance with company policies, regulations, legislative requirements, contracts, financial controls and industry standards
  • Monitor and follow up on the implementation of audit recommendations and findings
  • Liaise with External Auditors, outsourced and/ or co-sourced assurance providers and Regulatory Authorities
  • Carry out Ad-Hoc assignments/ audits / investigations
  • Consult senior management on the improvement of internal controls, policies and procedures.

The successful candidate will receive:

 

  • Remuneration according to qualifications and experience
  • 13th Salary
  • Medical Insurance Scheme
  • Provident Fund
  • Company’s Group Discount Scheme
  • Free Parking
  • Inhouse fitness room with classes
  • Modern working space at a central and convenient location of Limassol close to the highway
  • Friendly multinational environment
  • Opportunities for professional learning and growth
  • Discretionary benefits such as team building events, weekly breakfast and team outings