The Junior Service Desk Officer provides hardware and software maintenance, user support, training and consultation, and recommendations about future planning and development of resources.
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POSITION’S QUALIFICATIONS
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- BSc/MSc in Computer Science or any related field
- 1-2 Years of previous experience in similar position will be considered an advantage
- Hands on experience on computer set up is a must
- Any other IT professional qualifications will be considered as an advantage
- Ability to work under pressure and meet deadlines
- Very good communication skills with all levels of people to listen users’ problems patiently
- Very good oral and written English
- Ensure proper function of users’ computer, software and any peripherals
- Maintain office equipment such as hardware, printers, CCTV cameras, cabling and other peripherals.
- Computer build up and OS installation
- Update and install computer’s peripheral and software according to manuals and procedures
- Register all assets of employees’ workstations and equipment
- Provide user support for computer hardware and software
- Document any hardware repair or removal
- Procurement of computer equipment
- Provide user accounts and passwords as required for systems according to manuals and procedures
- Troubleshoot computer problems
- Ability to work evenings and weekends if required
- Systems administration related to users
- Assist and coordinate with other IT professionals for design, configuration and change requests
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The successful candidate will receive
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- Remuneration according to qualifications and experience
- On the job training
- Medical Insurance Scheme
- Provident Fund
- 13th Salary
- Modern working space at a central and convenient location of Limassol close to the highway
- Friendly multinational environment comprising combination of younger enthusiastic and more experienced colleagues.
- Opportunities for professional learning and growth
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