· Assists customers to open trading accounts.
· Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments.
· Handles welcome calls/call-back requests.
· Maintains contact with existing clients to ensure high levels of client satisfaction.
· Provides general information regarding platforms and services offered.
· Handling of back-office queries.
· Supporting clients with technical and troubleshooting issues.
· Dealing with customer complaints promptly and effectively.
· Providing support and troubleshooting on Meta Trader platforms.
· Liaising with all departments to resolve issues.
· Suggests ideas and action to develop the market.
· Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns.
· Forwards any issues or requests to the head of the department and/or the appropriate department.
· Educates the customer where applicable.
· Ability to work in a dynamic and multicultural environment.
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