Areed

Overall, Purpose of Role:

We are seeking an enthusiastic University Graduate to join our IT team. This is a great opportunity for a graduate to learn in a versatile and dynamic fintech environment.

Main Activities and Responsibilities:

• Serving as the first point of contact for IT support within the organisation
• Excellent use of Ticketing System by prioritizing urgent and on-urgent tasks
• Provide 1st line support to all users across the organisation globally
• Installing, configuring, and maintaining software and hardware components of computer and network systems
• Diagnosing and troubleshooting software and hardware issues
• Repairing and replacing damaged computer and network components
• Ensuring the security of client and server computers by installing and upgrading antivirus and security software
• Supporting people whenever they encounter challenges with computers and network devices
• Maintaining and updating technical documentation regularly
• Testing new hardware and software before full-scale installation
• Provide IT support on small projects and office/desk moves
• Maintain asset registers for all IT Assets incl. telecoms enabling the tracking of all IT assets

 Requirements:

• Bachelor’s degree in Computer Science or equivalent
• Excellent written and verbal English communication skills
• Strong interpersonal skills and ability to interact favorably with a wide variety of people
• Highly self-motivated with reasoning skills and willing to learn new technologies
• Knowledge of Windows 10 and 11
• Knowledge of Mac OS and Linux is a plus
• Knowledge of O365
• Knowledge of Antivirus Systems
• Ability to quickly diagnose and fix problems
• Ability to articulate and maintain attention to technical details
• Ability to follow through and document issues as well as resolutions
• Ability to replace hardware of Desktops and Laptops
• Be able to work in a team-oriented, collaborative environment
• Ability to work on an On-Call rota with the rest of the team

Further Info:

• Working hours are with a range of 8:00- 9:00 am and 5:00 – 6:00 pm Monday to Friday
• The role is in Limassol, Cyprus
• Fun and creative work environment
• Attractive remuneration package
• Opportunities for professional development/learning and development opportunities
• 20 days of annual leave days which increases every two years (capped at 23 days)
• Provident Fund
• Discretionary performance bonus at the end of the year
• Benefits such as quarterly team building activities, free Weekly lunches, and monthly team outings
• Strong culture promoting work-life balance and flexible hybrid working
• Participation in the after-hours IT On Call support Rota will be required (this will be remunerated accordingly)
• Some physical lifting and weekend work may be required