Blue Orange Property Management Services Ltd, is seeking to recruit a Customer Care Officer to join a highly active team. The successful candidate will ensure that customers receive the best possible service.
Location: Paphos
Duties and responsibilities:
· Ensure that full and accurate customer records are kept on file.
· Ensure that regular and effective communication is maintained with all customers.
· Ensure that problems are identified and rectified promptly.
· Ensure effective after sales customer service and support, related to communal areas, landscaping, housing and pool maintenance, property cleaning and security surveillance.
· Handle any customer complaints and diligently seek immediate and effective remedy.
· Monitor customer interactions and personal response rate, quality of response to issues that may arise and effective issue resolution.
· Identify means of improving customer communications.
· Implement the procedures of the department set by Management.
· Make suggestions for overall improvement in processes and procedures.
Necessary requirements:
· University Degree in Business Administration, Hotel Management or related field will be considered as an advantage
· Excellent knowledge of the Russian language, both written and oral. English is also mandatory. Greek language will be considered as an advantage
· 2-3 years’ experience in a similar role
· Ability to build strong relationships with clients
· Demonstrated problem solving and negotiation skills
· Excellent Computer skills, MS Office, Internet & Outlook Express
· Team player
· Attention to detail and a high level of accuracy
· Ability to work under pressure
· Pleasant, responsible and organized personality
An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.
All applications will be treated with the strictest confidentiality.
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