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We are hiring! Join our team!
Senior Pricing & Revenue Management Analyst
At Cyprus Airways, our mission is to be the ultimate choice for luxury travel, deliveri...
We are hiring! Join our team!
Senior Pricing & Revenue Management Analyst
At Cyprus Airways, our mission is to be the ultimate choice for luxury travel, delivering unparalleled service, comfort to our passengers while proudly representing the Cypriot hospitality. We are embarking on a journey of excellence with the goal of redefining air travel by seamlessly blending tradition with comfort.
We are looking for a Senior Pricing and RM Analyst to join our Commercial team.
If you wish to join us and believe you are a suitable candidate based on the requirements below, submit your application by 13stof September 2026.
Main Duties and Responsibilities:
• Maximise revenue and budget KPIs across the portfolio of markets managed
• Delineate optimal future market selling fare strategies analysing historical, market and competitive data
• Maintain, calibrate and adjust the revenue management system forecast and pricing expectations
• Analyse market data, trends and competitor pricing
• Manage and monitor fare structures for various fare classes and related issues
• Perform systematic analyses on market-level issues and present findings and recommendations to managers and commercial department stakeholders
• Create and maintain department-level regular and ad-hoc reporting
• Oversee and optimise the pricing structure, fare families and ancillaries for the assigned markets
• Work with RM, scheduling, marketing, group department, sales and distribution to ensure total revenue is being maximized
• Analysis of ancillaries' sales and partnerships with other airlines performance
Qualifications & Experience
• 3+ years’ pricing and/or revenue management experience (airline background a plus)
• Able to work in a dynamic, high-pressure environment
• Solid mathematical/economical background, analytical skills and strategic thinking
• Capable of effectively convey market-level findings, results and strategical decisions to the team, upper management, and other departments to ensure all parties are informed and in agreement
• Bachelor’s degree or equivalent experience (preferred fields: economics, finance, marketing, business administration, mathematics, statistics. MBA is a plus)
• Expertise in ATPCO, airline ancillary and partnership pricing is a plus
• Holder of EU working permit
Benefits:
- Staff Travel Tickets: Eligible Employees are entitled to staff travel tickets in accordance with company policy.
- Medical Scheme: Employees are provided access to a medical coverage plan, ensuring healthcare support for themselves & their dependents
- Professional Development: Support for career growth through training programs, and learning opportunities aligned with their role & development goals.
- Other Benefits: Access to employee discounts program, promoting well-being & work-life balance
To apply:
Through our website www.cyprusairways.com with reference number CY10134 - Senior Pricing & Revenue Management Analyst
Only short-listed candidates will be invited for an interview.
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We are hiring! Join our team!
Senior Pricing & Revenue Management Analyst
At Cyprus Airways, our mission is to be the ultimate choice for luxury travel, delivering unparalleled service, comfort to our passengers while proudly representing the Cypriot hospitality. We are embarking on a journey of excellence with the goal of redefining air travel by seamlessly blending tradition with comfort.
We are looking for a Senior Pricing and RM Analyst to join our Commercial team.
If you wish to join us and believe you are a suitable candidate based on the requirements below, submit your application by 13stof September 2026.
Main Duties and Responsibilities:
• Maximise revenue and budget KPIs across the portfolio of markets managed
• Delineate optimal future market selling fare strategies analysing historical, market and competitive data
• Maintain, calibrate and adjust the revenue management system forecast and pricing expectations
• Analyse market data, trends and competitor pricing
• Manage and monitor fare structures for various fare classes and related issues
• Perform systematic analyses on market-level issues and present findings and recommendations to managers and commercial department stakeholders
• Create and maintain department-level regular and ad-hoc reporting
• Oversee and optimise the pricing structure, fare families and ancillaries for the assigned markets
• Work with RM, scheduling, marketing, group department, sales and distribution to ensure total revenue is being maximized
• Analysis of ancillaries' sales and partnerships with other airlines performance
Qualifications & Experience
• 3+ years’ pricing and/or revenue management experience (airline background a plus)
• Able to work in a dynamic, high-pressure environment
• Solid mathematical/economical background, analytical skills and strategic thinking
• Capable of effectively convey market-level findings, results and strategical decisions to the team, upper management, and other departments to ensure all parties are informed and in agreement
• Bachelor’s degree or equivalent experience (preferred fields: economics, finance, marketing, business administration, mathematics, statistics. MBA is a plus)
• Expertise in ATPCO, airline ancillary and partnership pricing is a plus
• Holder of EU working permit
Benefits:
- Staff Travel Tickets: Eligible Employees are entitled to staff travel tickets in accordance with company policy.
- Medical Scheme: Employees are provided access to a medical coverage plan, ensuring healthcare support for themselves & their dependents
- Professional Development: Support for career growth through training programs, and learning opportunities aligned with their role & development goals.
- Other Benefits: Access to employee discounts program, promoting well-being & work-life balance
To apply:
Through our website www.cyprusairways.com with reference number CY10134 - Senior Pricing & Revenue Management Analyst
Only short-listed candidates will be invited for an interview.
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We are hiring! Join our team!
Graphic Designer
Cyprus Airways is seeking a talented, creative and highly motivated 'Graphic Designer' to join our Marketing team....
We are hiring! Join our team!
Graphic Designer
Cyprus Airways is seeking a talented, creative and highly motivated 'Graphic Designer' to join our Marketing team.
This is a key role responsible for leading the visual identity of Cyprus Airways across all customer touchpoints. The successful candidate will be responsible for developing creative concepts, designing integrated marketing campaigns, ensuring brand consistency, and producing high-quality visual assets across digital and print media.
Working closely with the Marketing team and external partners, the Graphic Designer will play a leading role in shaping the airline's visual communication and enhancing the customer experience throughout the passenger journey.
If you wish to join us and believe you are a suitable candidate based on the requirements below, submit your application by 31stof August 2026.
Main Duties and Responsibilities:
- Lead the creative development and execution of marketing campaigns across all channels.
- Develop creative concepts and visual storytelling for advertising campaigns, promotions and brand initiatives.
- Design digital and print marketing materials, including advertisements, brochures, flyers, banners, presentations and promotional materials.
- Create engaging content and visual assets for social media platforms, digital marketing campaigns and email communications.
- Maintain and continuously develop the Cyprus Airways brand identity, ensuring consistency across all communications.
- Design onboard materials including menus, in-flight publications, passenger communications and customer experience collateral.
- Design and maintain website graphics, landing pages and other digital assets in collaboration with web developers.
- Support the Marketing team with event branding, sponsorship materials, exhibitions and corporate presentations.
- Produce artwork for airport branding, aircraft-related marketing materials and other customer-facing environments.
- Work closely with internal stakeholders and external agencies to ensure timely delivery of creative projects.
- Manage multiple projects simultaneously while meeting deadlines in a fast-paced environment.
- Stay up to date with design trends, AI-powered creative tools and emerging technologies to improve efficiency and creative output.
- Support the Marketing team with creative input for brand strategy, campaigns and customer engagement initiatives.
- Ensure all artwork is delivered according to brand guidelines and production specifications.
Qualifications & Experience
- Minimum 3 years' professional experience in graphic design, preferably within marketing, hospitality, travel, aviation or consumer brands.
- Strong portfolio demonstrating creativity across both digital and print media.
- Excellent written and verbal communication skills in English. Knowledge of Greek will be considered an advantage.
- Strong team working ability
- EU citizenship is a must
Required Skills:
- Advanced knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign).
- Experience creating integrated marketing campaigns.
- Strong understanding of branding, typography, layout and visual communication.
- Experience designing for digital platforms, websites and social media.
- Ability to develop creative concepts from initial idea through final execution.
- Excellent attention to detail.
- Ability to work independently while collaborating effectively within a multidisciplinary team.
- Strong project management and organisational skills.
- Ability to manage multiple priorities under tight deadlines.
- Experience using AI-powered creative tools to enhance productivity and design workflows.
Preferred Skills & Experience
The following will be considered an advantage:
- Experience within the aviation, travel, tourism or hospitality industry.
- Experience with UI/UX design and website content management.
- Motion graphics and video editing skills (After Effects, Premiere Pro or similar).
- Photography, retouching and image editing experience.
- Knowledge of Figma or similar collaborative design platforms.
- Experience working with digital advertising formats and campaign assets.
Candidate Profile
The successful candidate should demonstrate:
- Outstanding creativity and artistic vision.
- Strong understanding of branding and customer experience.
- Ability to translate business objectives into compelling visual communications.
- Leadership qualities and confidence to contribute ideas and creative direction.
- Excellent collaboration and communication skills.
- A proactive, solution-oriented mindset.
- Passion for design, innovation and continuous improvement.
Benefits:
- Staff Travel Tickets: Eligible Employees are entitled to staff travel tickets in accordance with company policy.
- Medical Scheme: Employees are provided access to a medical coverage plan, ensuring healthcare support for themselves & their dependents
- Professional Development: Support for career growth through training programs, and learning opportunities aligned with their role & development goals.
- Other Benefits: Access to employee discounts program, promoting well-being & work-life balance
To apply:
Through our website www.cyprusairways.com with reference number CY11120 - Graphic Designer
Only short-listed candidates will be invited for an interview.
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We are hiring! Join our team!
Graphic Designer
Cyprus Airways is seeking a talented, creative and highly motivated 'Graphic Designer' to join our Marketing team.
This is a key role responsible for leading the visual identity of Cyprus Airways across all customer touchpoints. The successful candidate will be responsible for developing creative concepts, designing integrated marketing campaigns, ensuring brand consistency, and producing high-quality visual assets across digital and print media.
Working closely with the Marketing team and external partners, the Graphic Designer will play a leading role in shaping the airline's visual communication and enhancing the customer experience throughout the passenger journey.
If you wish to join us and believe you are a suitable candidate based on the requirements below, submit your application by 31stof August 2026.
Main Duties and Responsibilities:
- Lead the creative development and execution of marketing campaigns across all channels.
- Develop creative concepts and visual storytelling for advertising campaigns, promotions and brand initiatives.
- Design digital and print marketing materials, including advertisements, brochures, flyers, banners, presentations and promotional materials.
- Create engaging content and visual assets for social media platforms, digital marketing campaigns and email communications.
- Maintain and continuously develop the Cyprus Airways brand identity, ensuring consistency across all communications.
- Design onboard materials including menus, in-flight publications, passenger communications and customer experience collateral.
- Design and maintain website graphics, landing pages and other digital assets in collaboration with web developers.
- Support the Marketing team with event branding, sponsorship materials, exhibitions and corporate presentations.
- Produce artwork for airport branding, aircraft-related marketing materials and other customer-facing environments.
- Work closely with internal stakeholders and external agencies to ensure timely delivery of creative projects.
- Manage multiple projects simultaneously while meeting deadlines in a fast-paced environment.
- Stay up to date with design trends, AI-powered creative tools and emerging technologies to improve efficiency and creative output.
- Support the Marketing team with creative input for brand strategy, campaigns and customer engagement initiatives.
- Ensure all artwork is delivered according to brand guidelines and production specifications.
Qualifications & Experience
- Minimum 3 years' professional experience in graphic design, preferably within marketing, hospitality, travel, aviation or consumer brands.
- Strong portfolio demonstrating creativity across both digital and print media.
- Excellent written and verbal communication skills in English. Knowledge of Greek will be considered an advantage.
- Strong team working ability
- EU citizenship is a must
Required Skills:
- Advanced knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign).
- Experience creating integrated marketing campaigns.
- Strong understanding of branding, typography, layout and visual communication.
- Experience designing for digital platforms, websites and social media.
- Ability to develop creative concepts from initial idea through final execution.
- Excellent attention to detail.
- Ability to work independently while collaborating effectively within a multidisciplinary team.
- Strong project management and organisational skills.
- Ability to manage multiple priorities under tight deadlines.
- Experience using AI-powered creative tools to enhance productivity and design workflows.
Preferred Skills & Experience
The following will be considered an advantage:
- Experience within the aviation, travel, tourism or hospitality industry.
- Experience with UI/UX design and website content management.
- Motion graphics and video editing skills (After Effects, Premiere Pro or similar).
- Photography, retouching and image editing experience.
- Knowledge of Figma or similar collaborative design platforms.
- Experience working with digital advertising formats and campaign assets.
Candidate Profile
The successful candidate should demonstrate:
- Outstanding creativity and artistic vision.
- Strong understanding of branding and customer experience.
- Ability to translate business objectives into compelling visual communications.
- Leadership qualities and confidence to contribute ideas and creative direction.
- Excellent collaboration and communication skills.
- A proactive, solution-oriented mindset.
- Passion for design, innovation and continuous improvement.
Benefits:
- Staff Travel Tickets: Eligible Employees are entitled to staff travel tickets in accordance with company policy.
- Medical Scheme: Employees are provided access to a medical coverage plan, ensuring healthcare support for themselves & their dependents
- Professional Development: Support for career growth through training programs, and learning opportunities aligned with their role & development goals.
- Other Benefits: Access to employee discounts program, promoting well-being & work-life balance
To apply:
Through our website www.cyprusairways.com with reference number CY11120 - Graphic Designer
Only short-listed candidates will be invited for an interview.
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We are hiring! Join our team!
Revenue Integrity & Data Analyst
Cyprus Airways is seeking an experienced and highly analytical Revenue Integrity & Data Analyst to joi...
We are hiring! Join our team!
Revenue Integrity & Data Analyst
Cyprus Airways is seeking an experienced and highly analytical Revenue Integrity & Data Analyst to join our team and support the Revenue Integrity function by managing and optimising data sources, maintaining analytical datasets and databases, ensuring data quality and reliability, and enabling efficient reporting and data-driven decision-making across the organisation.
If you wish to join us and you believe that you are a suitable candidate based on the requirements below, submit your application at the latest by Thursday, 27 August 2026.
Main Duties and Responsibilities:
- Develop, maintain, and optimise SQL databases, data models, and analytical datasets.
- Design, build, and maintain Power BI dashboards, reports, and business intelligence solutions.
- Analyse commercial and operational data to identify trends, anomalies, revenue leakage, and process improvement opportunities.
- Support Revenue Integrity investigations, reconciliation activities, and revenue assurance processes.
- Automate reporting and data validation.
- Develop data integrations between airline commercial systems.
- Support Revenue Management, Accounting, and Finance with analytical insights.
ü Qualifications & Experience
· Bachelor’s degree in Data Analytics, Computer Science, Information Systems, Mathematics, Statistics, Business Analytics, Finance, or a related field.
· Relevant professional certifications in data analytics, business intelligence, databases, or cloud technologies will be considered an advantage.
· Very good verbal and written communication skills in Greek and English. Knowledge of Russian, French and Italian languages will be considered an advantage
· Computer skills
· Strong team working ability
· EU citizenship is a must
ü Required Skills:
- Strong knowledge and practical experience with SQL and database development.
- Proven experience in Microsoft Power BI, including:
- Data modelling
- DAX
- Power Query
- Dashboard development
- Advanced proficiency in Microsoft Excel.
- Strong analytical thinking and problem-solving skills.
ü Preferred Skills & Experience
The following will be considered an advantage:
- Experience with airline commercial systems, including:
- Passenger Service Systems (PSS)
- Global Distribution Systems (GDS)
- Departure Control Systems (DCS)
- Revenue Integrity platforms
- Knowledge of Microsoft Fabric, Azure SQL, or SQL Server environments.
- Experience with APIs, data integration, and automated data workflows.
- Knowledge of Python for data analysis and automation.
- Previous experience in the aviation industry or another revenue-driven environment.
Candidate Profile
The successful candidate should demonstrate:
ü Strong analytical thinking.
ü Ability to investigate complex business issues.
ü Ability to identify root causes rather than simply produce reports.
ü Attention to detail.
ü Capability to transform data into actionable business recommendations.
Benefits:
- Staff Travel Tickets: Eligible Employees are entitled to staff travel tickets in accordance with company policy.
- Medical Scheme: Employees are provided access to a medical coverage plan, ensuring healthcare support for themselves & their dependents
- Professional Development: Support for career growth through training programs, and learning opportunities aligned with their role & development goals.
- Other Benefits: Access to employee discounts program, promoting well-being & work-life balance
To apply:
Through our website www.cyprusairways.com with reference number CY05122-Revenue Integrity & Data Analyst
Only short-listed candidates will be invited for an interview.
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We are hiring! Join our team!
Revenue Integrity & Data Analyst
Cyprus Airways is seeking an experienced and highly analytical Revenue Integrity & Data Analyst to join our team and support the Revenue Integrity function by managing and optimising data sources, maintaining analytical datasets and databases, ensuring data quality and reliability, and enabling efficient reporting and data-driven decision-making across the organisation.
If you wish to join us and you believe that you are a suitable candidate based on the requirements below, submit your application at the latest by Thursday, 27 August 2026.
Main Duties and Responsibilities:
- Develop, maintain, and optimise SQL databases, data models, and analytical datasets.
- Design, build, and maintain Power BI dashboards, reports, and business intelligence solutions.
- Analyse commercial and operational data to identify trends, anomalies, revenue leakage, and process improvement opportunities.
- Support Revenue Integrity investigations, reconciliation activities, and revenue assurance processes.
- Automate reporting and data validation.
- Develop data integrations between airline commercial systems.
- Support Revenue Management, Accounting, and Finance with analytical insights.
ü Qualifications & Experience
· Bachelor’s degree in Data Analytics, Computer Science, Information Systems, Mathematics, Statistics, Business Analytics, Finance, or a related field.
· Relevant professional certifications in data analytics, business intelligence, databases, or cloud technologies will be considered an advantage.
· Very good verbal and written communication skills in Greek and English. Knowledge of Russian, French and Italian languages will be considered an advantage
· Computer skills
· Strong team working ability
· EU citizenship is a must
ü Required Skills:
- Strong knowledge and practical experience with SQL and database development.
- Proven experience in Microsoft Power BI, including:
- Data modelling
- DAX
- Power Query
- Dashboard development
- Advanced proficiency in Microsoft Excel.
- Strong analytical thinking and problem-solving skills.
ü Preferred Skills & Experience
The following will be considered an advantage:
- Experience with airline commercial systems, including:
- Passenger Service Systems (PSS)
- Global Distribution Systems (GDS)
- Departure Control Systems (DCS)
- Revenue Integrity platforms
- Knowledge of Microsoft Fabric, Azure SQL, or SQL Server environments.
- Experience with APIs, data integration, and automated data workflows.
- Knowledge of Python for data analysis and automation.
- Previous experience in the aviation industry or another revenue-driven environment.
Candidate Profile
The successful candidate should demonstrate:
ü Strong analytical thinking.
ü Ability to investigate complex business issues.
ü Ability to identify root causes rather than simply produce reports.
ü Attention to detail.
ü Capability to transform data into actionable business recommendations.
Benefits:
- Staff Travel Tickets: Eligible Employees are entitled to staff travel tickets in accordance with company policy.
- Medical Scheme: Employees are provided access to a medical coverage plan, ensuring healthcare support for themselves & their dependents
- Professional Development: Support for career growth through training programs, and learning opportunities aligned with their role & development goals.
- Other Benefits: Access to employee discounts program, promoting well-being & work-life balance
To apply:
Through our website www.cyprusairways.com with reference number CY05122-Revenue Integrity & Data Analyst
Only short-listed candidates will be invited for an interview.
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We are hiring! Join our team!
Customer Contact Centre Agent
Are you passionate about helping people and delivering excellent customer service?
We are looking for m...
We are hiring! Join our team!
Customer Contact Centre Agent
Are you passionate about helping people and delivering excellent customer service?
We are looking for motivated and customer-oriented individuals to join our Customer Contact Centre Team in Larnaca, Cyprus.
As a Customer Contact Centre Agent, you will play a key role in supporting our customers, providing assistance with reservations, travel enquiries, and service requests through telephone, email, social media, and other digital channels.
This is an exciting opportunity to join the aviation industry, develop valuable skills, and be part of a team dedicated to creating exceptional travel experiences.
If you wish to join us and you believe that you are a suitable candidate based on the requirements below, submit your application at the latest by Monday, 31 August 2026. On the job training will be provided.
Main Duties and Responsibilities:
- Provide exceptional customer service across multiple channels, including telephone, email, website, and social media.
- Respond to customer enquiries accurately and efficiently, aiming for first-contact resolution within agreed service levels.
- Process flight reservations, ticketing transactions, schedule changes, and other travel-related requests.
- Handle customer complaints professionally and work towards timely and satisfactory resolutions.
- Follow up on customer enquiries and cases to ensure a positive customer experience.
- Escalate complex cases to the appropriate departments when required.
- Promote airline products, services, and ancillary offerings in line with customer needs.
- Achieve individual and team performance targets while maintaining high-quality service standards.
- Contact customers regarding booking updates, service information, and promotional campaigns when required.
- Maintain accurate customer records and ensure all interactions are properly documented in company systems.
Qualifications:
- Previous experience in the Aviation Industry, Customer Service, Hospitality, Tourism, or a Contact Centre environment will be considered an advantage.
- A College or University degree will be considered an advantage.
- Knowledge of airline reservation systems and/or Global Distribution Systems (GDS) will be considered an advantage.
- Excellent verbal and written communication skills in both Greek and English.
- Knowledge of Russian, French, or Italian will be considered an advantage.
- Strong customer service, communication, and problem-solving skills.
- Good computer literacy and the ability to quickly learn new systems and applications.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work within a rotating shift schedule in a dynamic customer service environment.
- EU citizenship or a valid permit to work in Cyprus is required.
Benefits:
- Staff Travel Tickets: Eligible Employees are entitled to staff travel tickets in accordance with company policy.
- Medical Scheme: Employees are provided access to a medical coverage plan, ensuring healthcare support for themselves & their dependents
- Professional Development: Support for career growth through training programs, and learning opportunities aligned with their role & development goals.
- Other Benefits: Access to employee discounts program, promoting well-being & work-life balance
To apply:
Through our website www.cyprusairways.com with reference number CY15338-Customer Contact Centre Agent.
Only short-listed candidates will be invited for an interview.
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We are hiring! Join our team!
Customer Contact Centre Agent
Are you passionate about helping people and delivering excellent customer service?
We are looking for motivated and customer-oriented individuals to join our Customer Contact Centre Team in Larnaca, Cyprus.
As a Customer Contact Centre Agent, you will play a key role in supporting our customers, providing assistance with reservations, travel enquiries, and service requests through telephone, email, social media, and other digital channels.
This is an exciting opportunity to join the aviation industry, develop valuable skills, and be part of a team dedicated to creating exceptional travel experiences.
If you wish to join us and you believe that you are a suitable candidate based on the requirements below, submit your application at the latest by Monday, 31 August 2026. On the job training will be provided.
Main Duties and Responsibilities:
- Provide exceptional customer service across multiple channels, including telephone, email, website, and social media.
- Respond to customer enquiries accurately and efficiently, aiming for first-contact resolution within agreed service levels.
- Process flight reservations, ticketing transactions, schedule changes, and other travel-related requests.
- Handle customer complaints professionally and work towards timely and satisfactory resolutions.
- Follow up on customer enquiries and cases to ensure a positive customer experience.
- Escalate complex cases to the appropriate departments when required.
- Promote airline products, services, and ancillary offerings in line with customer needs.
- Achieve individual and team performance targets while maintaining high-quality service standards.
- Contact customers regarding booking updates, service information, and promotional campaigns when required.
- Maintain accurate customer records and ensure all interactions are properly documented in company systems.
Qualifications:
- Previous experience in the Aviation Industry, Customer Service, Hospitality, Tourism, or a Contact Centre environment will be considered an advantage.
- A College or University degree will be considered an advantage.
- Knowledge of airline reservation systems and/or Global Distribution Systems (GDS) will be considered an advantage.
- Excellent verbal and written communication skills in both Greek and English.
- Knowledge of Russian, French, or Italian will be considered an advantage.
- Strong customer service, communication, and problem-solving skills.
- Good computer literacy and the ability to quickly learn new systems and applications.
- Ability to work effectively both independently and as part of a team.
- Flexibility to work within a rotating shift schedule in a dynamic customer service environment.
- EU citizenship or a valid permit to work in Cyprus is required.
Benefits:
- Staff Travel Tickets: Eligible Employees are entitled to staff travel tickets in accordance with company policy.
- Medical Scheme: Employees are provided access to a medical coverage plan, ensuring healthcare support for themselves & their dependents
- Professional Development: Support for career growth through training programs, and learning opportunities aligned with their role & development goals.
- Other Benefits: Access to employee discounts program, promoting well-being & work-life balance
To apply:
Through our website www.cyprusairways.com with reference number CY15338-Customer Contact Centre Agent.
Only short-listed candidates will be invited for an interview.
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We are hiring!! Join our team!
Sales Support & Ticketing Officer
Our Company is growing and looking to find a dynamic and motivated candidate join our Sales Departmen...
We are hiring!! Join our team!
Sales Support & Ticketing Officer
Our Company is growing and looking to find a dynamic and motivated candidate join our Sales Department in Larnaca.
The Sales Support & Ticketing Officer supports the Commercial team by handling group / Charter quotations, fare applications, ticketing processes, and agent or customer queries. This role ensures the timely and accurate processing of bookings and ticket-related tasks, contributing to smooth operations and excellent service standards. The officer will also provide assistance to travel agents, corporate clients, and internal sales staff on fare rules and system procedures. The position may occasionally require after-office hours work or rotational shifts, depending on operational needs
If you wish to join us and you believe that you are a suitable candidate based on the requirements below, submit your application at the latest by Monday, 31 August 2026.
Main Duties and Responsibilities:
- Assist with the preparation and processing of group / charter requests, including quotes, seat availability checks, and contract support.
- Issue, reissue, refund, and exchange tickets in accordance with fare rules and company guidelines.
- Respond to travel agency and customer inquiries regarding fares, bookings, or ticketing issues.
- Monitor GDS queues and ensure timely handling of bookings and special requests.
- Coordinate internally with Revenue Management, Finance, and the Sales team to resolve ticketing or pricing discrepancies.
- Maintain accurate records and documentation of processed transactions.
- Support the filing and application of special fares (e.g., student, marine, group), under supervisor guidance.
- Follow up with agents or clients regarding outstanding payments or missing documents related to group bookings.
- Escalate complex or urgent issues to the supervisor for resolution.
Working Conditions:
- May be required to work outside regular office hours, especially during peak travel periods or operational urgency.
- Rotation-based schedule, including occasional weekend or public holiday coverage, may apply depending on team structure.
Qualifications & Skills:
- 2–3 years of experience in airline ticketing, travel agency operations.
- Proficiency in a GDS system (Amadeus, Sabre, or Galileo) is essential.
- Knowledge of fare rules, group procedures, and basic IATA ticketing principles.
- Strong attention to detail, accuracy, and time management.
- Customer-focused with good communication and problem-solving skills.
- Ability to work well in a team environment and under time pressure.
- Familiarity with Microsoft Office and basic reporting tools.
Benefits:
- Staff Travel Tickets: Eligible Employees are entitled to staff travel tickets in accordance with company policy.
- Medical Scheme: Employees are provided access to a medical coverage plan, ensuring healthcare support for themselves & their dependents
- Professional Development: Support for career growth through training programs, and learning opportunities aligned with their role & development goals.
- Other Benefits: Access to employee discounts program, promoting well-being & work-life balance
To apply:
Through our website www.cyprusairways.com or send your CV to careers@cyprusairways.com with reference number CY15034 - Sales Support & Ticketing Officer.
Only short-listed candidates will be invited for an interview.
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We are hiring!! Join our team!
Sales Support & Ticketing Officer
Our Company is growing and looking to find a dynamic and motivated candidate join our Sales Department in Larnaca.
The Sales Support & Ticketing Officer supports the Commercial team by handling group / Charter quotations, fare applications, ticketing processes, and agent or customer queries. This role ensures the timely and accurate processing of bookings and ticket-related tasks, contributing to smooth operations and excellent service standards. The officer will also provide assistance to travel agents, corporate clients, and internal sales staff on fare rules and system procedures. The position may occasionally require after-office hours work or rotational shifts, depending on operational needs
If you wish to join us and you believe that you are a suitable candidate based on the requirements below, submit your application at the latest by Monday, 31 August 2026.
Main Duties and Responsibilities:
- Assist with the preparation and processing of group / charter requests, including quotes, seat availability checks, and contract support.
- Issue, reissue, refund, and exchange tickets in accordance with fare rules and company guidelines.
- Respond to travel agency and customer inquiries regarding fares, bookings, or ticketing issues.
- Monitor GDS queues and ensure timely handling of bookings and special requests.
- Coordinate internally with Revenue Management, Finance, and the Sales team to resolve ticketing or pricing discrepancies.
- Maintain accurate records and documentation of processed transactions.
- Support the filing and application of special fares (e.g., student, marine, group), under supervisor guidance.
- Follow up with agents or clients regarding outstanding payments or missing documents related to group bookings.
- Escalate complex or urgent issues to the supervisor for resolution.
Working Conditions:
- May be required to work outside regular office hours, especially during peak travel periods or operational urgency.
- Rotation-based schedule, including occasional weekend or public holiday coverage, may apply depending on team structure.
Qualifications & Skills:
- 2–3 years of experience in airline ticketing, travel agency operations.
- Proficiency in a GDS system (Amadeus, Sabre, or Galileo) is essential.
- Knowledge of fare rules, group procedures, and basic IATA ticketing principles.
- Strong attention to detail, accuracy, and time management.
- Customer-focused with good communication and problem-solving skills.
- Ability to work well in a team environment and under time pressure.
- Familiarity with Microsoft Office and basic reporting tools.
Benefits:
- Staff Travel Tickets: Eligible Employees are entitled to staff travel tickets in accordance with company policy.
- Medical Scheme: Employees are provided access to a medical coverage plan, ensuring healthcare support for themselves & their dependents
- Professional Development: Support for career growth through training programs, and learning opportunities aligned with their role & development goals.
- Other Benefits: Access to employee discounts program, promoting well-being & work-life balance
To apply:
Through our website www.cyprusairways.com or send your CV to careers@cyprusairways.com with reference number CY15034 - Sales Support & Ticketing Officer.
Only short-listed candidates will be invited for an interview.
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